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“Christmas in NYC” 4 of 5 stars
Review of Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
4.0 of 5 Hotel   |   569 Lexington Avenue, at East 51st Street, New York City, NY 10022 (Manhattan)   |  
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Ranked #296 of 449 hotels in New York City
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Christmas in NYC”
4 of 5 stars Reviewed December 30, 2012

This was a very special visit for me and as a Hilton employee I know how a staff and hotel should be. The doormen were very helpful especially Timothy an A-Plus, genuine! he made an impression. From now on when I come back home I will look for him. The Bell Staff was very cordial and attentive. Great staff! GSA very nice and helpful they gave me extra cookies the best in the business. Housekeepers on the 11th Floor very nice and efficient. Overall my experience at the hotel was great! Keep up the good work! J

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 30, 2012

This is a good solid hotel that I use for business when in NYC. It has a great location and often has rates well below its Hilton brothers. This is a basic hotel. Not fancy, but clean and comfortable. The staff is alway pleasant and there is plenty of hot water and the TVs work. What more do you really need in NYC. You aren't in your room. Save some money, stay here and then you can eat a fancy place for dinner!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham NH
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 29, 2012

I'm from NYC and was exceedingly impressed by the friendliness of the staff and the convenient location of the hotel. The room was very clean and nicely decorated. Because we booked through Hotels.com my wife wasn't able to check in for me, and the desk agent immediately gave us a room upgrade to make up for her inconvenience. Some advice: place "do not disturb" card on your door, since the very efficient maid staff will otherwise knock on your door by 8:30am to see if it's empty. Also, check for local cheaper parking on one of the Manhattan cheap parking web-pages. Also, best coffee and croissants are around the corner at Oren's, 3rd avenue near 51st. We were very happy with this hotel and its prices.

Room Tip: Even on the 4th floor our room (right on Lexington) was absolutely quiet. It's an urban hotel...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 44 cities Reviews in 44 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

This hotel was in a great location. Close to walk to many sites and also close to subway. Room was comfortable and clean. Two items I would note: room was too warm - we had hotel staff up on two occasions during our 4 night stay and still couldn't get the room temp below 77 tropical degrees. Also housekeeping was most annoying repeatedly knocking on doors and announcing "houseKEEPING" over and over while we tried to sleep.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed December 28, 2012

Having spent 12 hours travelling, on arrival the 4 of us were totally ignored by the hotel porter and had to handle our own luggage. The front desk receptionist was offhand, brusque and most unwelcoming even sending us to the wrong rooms. The bar area was a joke with people from outside bringing in their bags of food and eating it at the bar tables - how do they allow this with no room for residents to enjoy a pre-dinner drink. There was a problem with the a/c in our room and the guy that came to fix it said he could only set it on one temperature & if we were too hot to open the window - you can't!! We asked for extra hangers twice - we gave up!

The only positive comment I can make about this hotel is that the beds & pillows were comfortable. No way would any of us return here.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Washington DC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 26, 2012

Considering its great location, this is a good choice for the price.

The location is excellent - within walking distance to Rockefeller, central park, 5th avenue shopping. The subway is right there as well. We thought the hotel staff's service was great. The rooms are small (but to be expected) and the way the windows are made, the room feels a bit like a bunker, but we didn't spend much time there. It was quiet though during the night so we got great sleep.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer U, Rooms Controller at Doubletree Hotel Metropolitan - New York City, responded to this review, December 27, 2012
Thank you so much for your review! We hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Cod
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 26, 2012

This is a nice middle of the road place to stay.. Very comfortable, a bit quirky in the shape of the rooms/building. Nice lobby, comfortable bed.. The location is great. On the east side, where this hotel is, you have better neighborhoods than farther downtown. A great coffee/breakfast sandwich place is right around the corner. 2 blocks east to 3rd Ave. is a whole bunch of small restaurants & pubs. Subway entrances are right outside, as well as 1 block over. Bar is way overpriced - don't bother. Go down to 3rd Ave. instead.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer U, Rooms Controller at Doubletree Hotel Metropolitan - New York City, responded to this review, December 27, 2012
Thank you so much for your great review! I am so glad you had a great stay and we hope you will visit again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#150 Luxury Hotel in New York City
#236 Romantic Hotel in New York City
#239 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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