There is a warning on the hotel website (you have to dig for it, its not on main page or anything, i think i finally found it under hotel conditions) and I discovered from the various reviews about the construction- after my travel agent had already booked the stay, so I wasn't quite sure what we were getting into. Yes it is loud, especially in the hotel lobby, but wasn't necessarily a bad thing for us- we were there to explore the city and had planned to be up early everyday anyway, so the 7:30am construction didn't ruin our stay. When we checked in we expressed our concerns and they advised we would be placed in a room as high as possible to lessen the noise (we arrived in the city very early and well before check-in). When we got our room later in the day we were on the 32nd floor with a fantastic view of central park. I felt the room was a good size, the bed was comfortable and very important, no bedbugs! It was starting to show it's age and yes it could use some updating and maintenance - the bathroom mirror was chipped, the shower leaked all over the bathroom, the bathroom ceiling had a lot of mold on it and the shower pressure was extreme, almost too much in my opinion.
The hotel staff were great on every interaction, from getting cabs to providing places for breakfast, tips and directions, very polite and friendly, they certainly helped to make us feel comfortable and happy.
The burger joint is a must try, but be aware of the long wait. We waited approx.30 mins on a Wednesday night at 10:30 and the place was packed, so nice to have the option to go back to the room to eat.
The hotel bar is also great, prices are steep, but worth it! My husband had the best martinis of his life, and they were huge so worth the price.
No major complaints, great location, especially for our first visit to NY, I did have higher expectations for the amount we were paying but overall was not disappointed.
Great view on central park side, get as high up as possible to help reduce the noise of construction...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great review Pam C,
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Thank you for sharing your initial concerns as well as the final outcome. I am thrilled you enjoyed your stay and appreciate your kind words about our staff. We look forward to a return visit, this way you can experience our pending changes to the rooms which will include flat panel HD televisions.
Director of Guest Relations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.