I am a travel agent that booked a group into the Crowne Plaza Times Square Manhattan with 7 rooms for end of July in May. The service then was impeccable and the reservations staff did a great job of helping me decide the types of rooms and pricing.
When the group cancelled their NYC portion of the trip, I called the hotel reservation number and cancelled the rooms with the reservation agent but did not cancel all of them per Melia when she called to confirm that I was bringing the group to the hotel the day of arrival.
I was shocked that these reservations were not cancelled, however, when I looked at the confirmation numbers, they were still live reservations. Melia was gracious when I explained that I thought I had cancelled the rooms however, I could see they were not.
She told me that she would cancel these without a penalty due to the fact that she did show some rooms cancelled with reservations but not all so it may have been their error.
This was very generous of Melia and she has won a loyal travel agent and customer with her AMAZINGLY helpful attitude. She could have made this a major issue for me to resolve, however, she displayed a most helpful attitude and has won a client for life!
Thanks to Melia, as I have regular groups booking into NYC, Crowne Plaza will be my first suggestion to the clients as the most customer friendly hotel in Manhattan!
- Official Description (provided by the hotel):
- Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Times Square Manhattan Hotel New York City
- Crowne Plaza Hotel Manhattan
- Crowne Plaza New York City