We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“springbreak” 4 of 5 stars
Review of Crowne Plaza Times Square Manhattan

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Crowne Plaza Times Square Manhattan to your Saves list
Crowne Plaza Times Square Manhattan
4.0 of 5 Hotel   |   1605 Broadway, 49th Street, New York City, NY 10019 (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #148 of 459 Hotels in New York City
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“springbreak”
4 of 5 stars Reviewed April 29, 2014

We stayed there in march. It was very cold that week. I would definite recommend staying here in the summer months. if you stay here in the winter time, you better be cold blooded, because we got very hot in our room. We called and ask about our room not cooling down. They told us that we could not cool our room down because the entire cooling system is turned off, if the temp outside drops below 42-45 degrees. The hotel ask us to open our window to let some cool air in. That did not help right away. Luckily we brought our own fan with us. That would be the only complaint I have staying there.
Great location. A decent view from where our room was located. The rooms where very clean. I will stay there again in the future.

Room Tip: if you like your rooms dark, I would not recommend a room facing time square.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, May 1, 2014
Hello Gatortripin,

Thank you for taking the time to write a review and for your candid feedback. We are consistently undergoing changes to improve our overall service and amenities available to our guests. Your comments are greatly appreciated and have been forwarded over to the appropriate departments to discuss and review to prevent this from happening in the future. We hope to have you back again soon!

Best regards,
Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,289 reviews from our community

Traveler rating
    2,457
    1,819
    614
    244
    155
See reviews for
1,722
1,588
170
620
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,130)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 29, 2014

Having visited this hotel last year for a quick visit, my partner and I decided to stay here again for our full visit to NYC.

The hotel on a whole is feeling slightly old now, with a particular business feel. Value for money for this hotel is excellent, with the main positives being its location. Right on top of times sqaure is the perfect area to be in! Also, with great access to the 42nd street subway it gives easy transport to the whole of NYC.

As well as the great location, the bar offers a great choice of alcoholic drinks, especially their coctails. Considering where you are, the price isnt too bad and you can enjoy a quiet drink overlooking Times Square.

Overall, there are better hotels in the city and there are also far worse. If you are more reliant in the location than the quality of rooms (that given these rooms are in perfect condition, just slightly dated) then I'd pick this hotel.

Note - we paid slightly more for the Times Square view, but to be honest, although it wasn't much more, its probably not worth it unless you get a room on the lower floors of the hotel.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amontoya29, Manager at Crowne Plaza Times Square Manhattan, responded to this review, April 30, 2014
Let us start by saying thank you for choosing the Crowne Plaza Times Square! We agree that we are in the best location in New York City, where all the action is. We are currently undergoing a multi-million dollar renovation so the exhausted areas of our hotel, will not be present soon! We are thrilled that you were able to enjoy a cocktail and bask in the views of Times Square, it's one of our recommendations to all our guests! We hope that if you travel to the Big Apple again, you choose us!

All the best,

Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 28, 2014

Our family spent four nights at this property in Times Square. It is an excellent hotel, with a wonderful staff, outstanding rooms which are very large for New York City, and convenient in terms of location to shows, restaurants, and the tour operators. The bar and restaurant overlooks Times Square with a stunning view. The hotel has a very visible security staff, and every staff member we encountered at the hotel was friendly and professional, any request is addressed instantly. We have stayed at this property several times and are always most favorably pleased with the overall experience.

Room Tip: Request a room on the Times Square side of the building for a great view.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, April 30, 2014
Dear Danny,

Thank you for your 5stars review, we are absolutely thrilled to learn that you have a memorable stay at our property, that is exactly what we strive for and what we want for our valued guests to experience.
We appreciate your loyalty and would love to take the opportunity to thank you for your kind words, it will be definitely shared with our entire team.
Please let us know next time you will be in NYC we would love to see you again in the near future.

Best regards.
Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owensboro, KY
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 28, 2014

We stayed because my daughter was on business. Not worth the price and some of the staff (valet and Bellmen not friendly, first and last impression upon arrival and departure). Clean room but not very comfortable sleeping. I think they must be renovating because we were given keys that didn't work and the bellman didn't know how either. He had to go back to the desk and get the keyless entry card. WHAT??? The location is wonderful which I guess justifies the price. Very safe feeling in the area even walking at night. Times Square is worth the visit. Lots of history in Manhattan. I don't think I would stay again unless there is a huge discount.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, April 30, 2014
Dear Breed26

Thank you for your candid and detailed review, we appreciate our guest's feedback. We are glad to hear you enjoyed the location and cleanliness of our property however we are saddened to hear you we're disappointed with the service, this is definitely not the type of service we are known for, your comments will brought to our management team and it will definitely improve our services. We apologize on behalf of our team for any inconvenience.
We sincerely hope you can come back and that we can offer not only a great service but surprise you with a very warm welcoming.

Best regards.
Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2014

When booking a hotel to New York, I hesitated at the thought of booking in Times Square to deal with the tourist but the Crowne Plaza seemed nice so I decided to try it out. Boy, was I in for a real treat!

First, I MUST give most of the credit to my now dear friend Erika who was nothing but helpful, cheerful, friendly, and caring! Erika ALWAYS made sure to call us to see how our stay was going, gave recommendations around, made us laugh many many times, and gave a real "at home" feel and for that I truly thank her for making us feel like the CP was our home!

We were placed on the high floors with an awesome view of Times Square. As it was Easter weekend, the area was VERY loud but being on the high floors made it not as bad. The room was decently sized and worked for the time we were there. I really wish they had some in room dining for breakfast but it wasn't bad going out and exploring breakfast options. The beds were a lot more comfortable than I would have expected.

The one amenity that I found to be the most useful was definitely free access to the gym! It had a 25m pool, sauna, and steam room!! This was definitely one of the things that would bring me back to this hotel.

Overall, the CPTS was a great hotel and I would definitely recommend it to anyone asking about where to stay in NY! Thanks again Erika for all your help! YOU ROCK!

Room Tip: Make sure you call ahead of time to confirm your room type! Especially if you're running late at...
See more room tips
  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, April 30, 2014
Thank you very much for your excellent review, we are thrilled to learn that you had such a great experience at Crowne Plaza Times Square and that Erika made your visit memorable, she is just a superstar, your comments will be shared with her.
Although we are in a very hectic and desirable area, our building offers an excellent structure and comfort so our guests can relax and reenergize for the following adventurous day. We are very pleased to learn that you enjoyed working out at the NYS Club gym located inside of our property.
Thank you again for recommending our property. Please let us know next time you come back, we would love to see you again.

Best regards.
Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, NY
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 28, 2014

The bed was very comfy. I found the hotel to be quite good, and am surprised by the negative comments I am seeing on the right of my screen. The brunch was pricey, but hotel brunches usually are. I found the staff to be attentive and helpful. It was my birthday, and they welcomed us with some delicious chocolate cake on plates that said Happy Birthday and my name all in chocolate. (I had informed them when I made the reservation that it was my birthday.) Overall, I am hoping to come back next year for my birthday.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, April 30, 2014
Dear Oltari,

Thank you for your review and for your honest comments, we really appreciate your loyalty. We do strive to provide a great service to all of our valued guest and assure that they will all have a warm and great experience. We honor our guest for choosing our property and we want to show it to you, thank you for choosing to celebrate your birthday with us!
It will be a great pleasure to see you again on your next birthday or any other special occasion in your life! We are very happy to learn you enjoyed it, thank you for letting us know.
We are looking forward to seeing you again in the near future.

Best regards.
Larry Colleton
Hotel Manager

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 27, 2014 via mobile

We stayed here for 7 nights over the Easter weekend (3 adults). Check in was quick and easy and we were given the free wifi password without asking, as the member of staff had seen our IHG membership cards in our hands. Our room was on the 21st floor, we had a corner room over looking the river. The room was much larger than expected, containing two double beds, quiet rooms at night, we had no problems with noise from inside or outside. The views from the room were amazing. The corner rooms on the other side of the hotel have views of Times Square but we loved our room and the views. The room was very clean, the beds were very comfortable and we had no complaints. They were cleaned to a high standard every day and the house keeping staff were very friendly. We never had breakfast in the restaurant but we did use the pop up coffee bar near reception a few mornings, great coffee and croissants, at reasonable prices. We used the bar a couple times, great window seats overlooking Times Square and a great choice on the drinks and food menu. The food was lovely, homemade pizza is a must! The location of the hotel is fantastic, you are literally at the centre of Manhattan. We had a great stay, and I would book the Crowne Plaza again without any hesitation.

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, April 30, 2014
Dear Jayne,

Thank you for your 5stars review, we are extremely happy to learn that you would comeback again with no hesitation due to your great experience. We would love to have you back at our property and make sure you have a great time in every visit. We do appreciate your loyalty as an IHG member and we want you to enjoy all the benefits of your membership.
We are thrilled to learn that you enjoyed the service, location and the view from your room.
Please let us know next time you will be in NYC, it will be a great pleasure to see you again.
Best regards.
Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Times Square Manhattan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#99 Luxury Hotel in New York City
#105 Romantic Hotel in New York City
#118 Family Hotel in New York City
#144 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Expedia, Orbitz, HotelTravel.com, Cheap Tickets, Agoda, Priceline, Booking.com, TripOnline SA and Tingo so you can book your Crowne Plaza Times Square Manhattan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

Owners: What's your side of the story?

If you own or manage Crowne Plaza Times Square Manhattan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.