We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Weekend stay at the Crowne Plaza” 4 of 5 stars
Review of Crowne Plaza Times Square Manhattan

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Crowne Plaza Times Square Manhattan to your Saves list
Crowne Plaza Times Square Manhattan
4.0 of 5 Hotel   |   1605 Broadway, 49th Street, New York City, NY 10019 (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #148 of 459 Hotels in New York City
Burlington, Ontario, Canada
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Weekend stay at the Crowne Plaza”
4 of 5 stars Reviewed February 12, 2014

Delighted to share our vacation experience. From the get-go the customer service, friendliness and overall efficiency impressed us. We were welcomed as though we were frequent visitors, though it was our first trip to NYC.

The information desk provided us with ideas and directions to local tourist attractions, made reservations and best of all were patient and polite with all enquiries.

Our room was comfortable and room service came promptly each day.

Delighted to recommend this hotel and would be happy to stay there again. Oh, also well situated - within walking distance of many attractions.

Room Tip: We were on the 23rd floor. No disturbance from exterior.
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 13, 2014
Thank you Patricia H for your wonderful review! I am thrilled that the front desk staff got your stay off to a good start! It is our goal to make your stay effortless and to provide you with stellar customer service. We appreciate your recommendation of our property and we cannot wait to welcome you back for your next visit!
Best,
Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,291 reviews from our community

Traveler rating
    2,459
    1,819
    614
    244
    155
See reviews for
1,723
1,589
170
620
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,130)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Anderson, South Carolina
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2014

Great location and the check in was quick and easy. The room was clean and the bed and pillows were soft and comfy with a great corner room view of times square. Also a nice view of the city at the bar area in the lobby which is nice

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 12, 2014
Jeremy J,
Thank you for the great 5-star review! We are delighted to hear that you had a quick and easy check-in with our Front Desk team. All our team members strive to provide exceptional service to our guests from check-in to check-out. We are happy to hear that you enjoyed the comforts of your corner room with Times Square View. Our Broadway 49 Bar and Lounge does have a great view of Broadway from Times Square to Uptown Manhattan. We hope you tried some of our amazing food and drinks while you were in our Broadway 49 Bar and Lounge! Please let us know when you will be visiting New York City again. We would love to have you stay with us the next time you are back!
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed February 11, 2014

I attended a corporate event recently at this hotel and I was really pleased with the amenities and service. The hotel is very spacious and graceful service. I misplaced one of my bags and needed urgently some office supplies, the staff went way beyond to help me out and assist me with everything I needed (they actually offered more than I needed). I also had a chance to have a lunch at the Brasserie, the food was excellent!!! And the location, couldn't be better. I just want to thank you all for the great service and support. I will certainly come back.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 13, 2014
Ingrid b,
Thank you for the amazing 5-star review! We are happy to hear that you are pleased with our superb service and guest amenities. We are always glad to assist our guests in any way possible. We are thrilled to hear that you enjoyed your meal at our Brasserie 1605 lobby restaurant. We also offer some great dishes at our Broadway 49 Bar and Lounge so we hope you try that the next time you are here! Please let us know when you will be back at the Crowne Plaza! We hope to see you again soon!
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince Georges County, MD
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 11, 2014

Traveled to NYC for a ladies weekend. 7 women. 2 rooms. I stayed in rm 2520. Large bathroom. (ours was larger than rm 2510). Very fast check in. Perfect location in Times Square. The beds were SUPER COMFY. I slept like a baby. In room safe was very convienent and secure. Very clean. Did not eat at the hotel- so im not sure about the service. Vending on every floor (ice and sodas). Gift shop on lower level for other goodies. Valet service was Superb! We had lots of bags and they were very helpful. Garage brought our car around each day as soon as we called. I have no complaints from this Crowne Plaza. I will DEFINATELY recommend it to anyone traveling to NYC.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 12, 2014
Panthermomatl,
Thank you for the fantastic 5-star review! We are pleased to hear that you had a lovely ladies weekend with us here at the Crowne Plaza Times Square! We are thrilled to hear that the location of the hotel was perfect for your travel needs and that you enjoyed the comforts of our rooms. We are glad to hear that you had a great experience with our Valet service. All our team members strive to provide excellent service to our guests. We offer wonderful Breakfast Buffet at our Brasserie 1605 restaurant and some amazing lunch and dinner dishes at our Broadway 49 Bar and Lounge so we hope you dine in our Food and Beverage outlets the next time you stay with us! Thank you for the kind recommendation. Please let us know the next time you will be back. We look forward to seeing you again soon!
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

Stayed at the Crowne Plaza for a weekend with friends and it was absolutely great. Loved the location and really appreciated the wonderful customer service. The rooms were really nice and clean. Didn't use the pool or gym, but did order food from the restaurant and it was really good.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 12, 2014
Sandy P,
Thank you for the excellent 5-star review! We are absolutely thrilled to hear that you had a fantastic stay with us here at the Crowne Plaza Times Square! All our team members strive to provide exceptional service to our guests so we are delighted to hear that you had a wonderful experience staying with us. We are glad to hear that you enjoyed the food from our restaurant. We do change up our menus every so often in order to provide new dishes for our guests so we hope you dine with us again the next time you are back! Please let us know when you will be visiting New York City again. We look forward to having you stay with us the next time you are back!
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Burnie, Maryland, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

We had a great stay at the Crowne Plaza in Times Square. Check in was quick and easy. The front desk staff was very helpful with all of our questions. The room was very clean and comfy. I'm pretty sure I slept better in the bed there at the hotel than I do at home. The pillows were to die for. I was in contact with Peggy the Guest Relations Manager who was nothing short of awesome. She even had a tray of goodies sent up to my room. We also ordered room service which was brought up quickly and served hot. We ordered the sliders and the lobster mac n' cheese. It was AMAZING! We stopped in the restaurant (Brassiere 1605) for breakfast one morning. I wasn't overly impressed with that. It was over priced and the food was just ok. The location in Times Square is perfect. It is close to just about everything. Overall, I am very impressed with my stay and will recommend this hotel to friends and family.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 12, 2014
Jessica M,
Thank you for the great 5-star review! We are glad to hear that you had a wonderful stay with us here at the Crowne Plaza Times Square! All our team members strive to provide exceptional service to our guests so we are delighted that Peggy assisted in making your stay extra special. We are happy to hear that you enjoyed the food from our room service. We also serve some amazing dishes in our Broadway 49 Bar and Lounge so we hope you try that the next time you are back with us! We're glad to hear that the location of our hotel was perfect for your travel needs. We hope you were able to experience all that Times Square has to offer. Thank you for the kind recommendation. Please let us know the next time you will be back in New York City. We hope to see you again soon!
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
1 review
2 of 5 stars Reviewed February 11, 2014 via mobile

We had problems with the lack of hot water in our shower for 3 days and management were
unable to fix the problem. Each time the on duty manager was contacted, they refused to take responsibility or offer any compensation. Worst example of customer service I have experienced in years.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this review, March 17, 2014
Dear Dennis S,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the issues with the water prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Times Square Manhattan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#99 Luxury Hotel in New York City
#103 Romantic Hotel in New York City
#119 Family Hotel in New York City
#144 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Expedia, Orbitz, HotelTravel.com, Priceline, Cheap Tickets, Agoda, Booking.com, TripOnline SA and Tingo so you can book your Crowne Plaza Times Square Manhattan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

Owners: What's your side of the story?

If you own or manage Crowne Plaza Times Square Manhattan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.