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“wonderful service!” 5 of 5 stars
Review of Crowne Plaza Times Square Manhattan

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Crowne Plaza Times Square Manhattan
4.0 of 5 Hotel   |   1605 Broadway, 49th Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #148 of 459 Hotels in New York City
Portland, Oregon
1 review
“wonderful service!”
5 of 5 stars Reviewed February 4, 2013

Sandra Esp checked us in after an overnight flight that was exhaushing and though we knew we couldnt actually get into our room till 3, she was able to find us a room we could get into right away. More importantly, she was kind and accommodating and just a bright spot after a challenging trip from the West coast.

Room Tip: 31st floor! amazing views
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 6, 2013
kmarietyler,
Thank you for the wonderful review! Long overnight flights are definitely tiresome, especially when you are flying into different time zones. We are so glad to hear that Sandra was able to accommodate you after your exhausting flight. We hope that after experiencing such a great stay, you will come back again!

Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,291 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,130)
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Albany, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 4, 2013

Best locations may get in manhattan!just in the middle of times square overlooking the Chicago performance theater.there is no mini bar.rooms are clean and neat but not for families with kids.they didn't provide a baby cot although we had a special request earlier upon booking!breakfast is average.if rue coming for short period for tourism then this is the place otherwise choose some other hotel which will be convenient for families.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 18, 2013
Thank you, Cresthill52 for your review of our property! I am glad that you enjoyed our prime location in the center of Times Square! I apologize that other aspects of your stay were not as agreeable. I am sorry that we did not accomodate your requests! Next time you stay with us please shoot us an email so we can make sure that you are set up wtih everything you need!
Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LAFAYETTE
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 3, 2013

Loved our stay here. It was the perfect location especially for the price. We felt very safe abd would definitely stay here again. Our room was small and dark, but what I expected in NYC. Right around the corner from the theatres (Book of Mormon)..basically centrally located to everything. Had a view of the Hudson River. Expremely pleased with our choice.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 5, 2013
Kelbellft,
Thank you for the great review! We are so glad to hear that you had such a great stay here at the Crowne Plaza Times Square. The Book of Mormon is a fantastic musical to watch! We hope you enjoyed watching it. There are plenty of other great shows and attractions around our hotel. We hope you will come stay with us again soon!


Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 3, 2013

Took my husband for his 30th, amazing location, great room ith fab views and as I was in the exec club we got access to lounge with spectacular views and free drinks! Cannot wait to go back and stay again

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 5, 2013
Traveller_M1,
Thank you for the fab review! We are thrilled to hear that you celebrated such a special occasion with us. We hope your husband had a fantastic 30th birthday here at the Crowne Plaza Times Square. We hope that you will celebrate all your future special occasions with us as well. We cannot wait to have you stay with us again.


Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 3, 2013

Stayed here for four nights at the end of January. I emailed ahead and asked for a corner room as I'd read they had great views. We were given room 4002 which was huge (I think we had been upgraded - it certainly didn't feel like a standard room). Room had a lovely comfy bed, good air con and was spacious. Views were also fab. Only quibble would be that there was a lot of noise coming from what I think was above us and went on from 6am until around midnight. It sounded like metal cages being rolled across the floor, my husband thought it may be the lift shaft. Aside from this it was a great stay. Quick check in, helpful concierge, free wifi in the bar area. The location is what really sells this place though - right opposite M & M world in Times Square. Very convenient. Would I stay again? DEFINATELY.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 5, 2013
Lindsayhowell,
Thank you for your great review! We are so glad to hear that you enjoyed staying in one of our corner rooms. We apologize about the noise. We hope that didn’t inconvenience you in any way. It sounds like you had a wonderful stay though! We definitely would love to have you stay with us again!


Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton Manors, Florida
1 review
5 of 5 stars Reviewed February 3, 2013

I recently travelled to New York City for work and stayed overnight at The Crowne Plaza Times Square. At check-in, I was greeted warmly and given exceptional service that continued until I departed. My room was extremely comfortable, and affordable, with a great view of Times Square. The hotel is also central to everything in the City. I highly recommend it!

Room Tip: Always ask for a room on a high floor, away from the elevator and stairs, with a street view.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 5, 2013
Dustin C,
Thank you for your great review! We are so happy to hear that you experienced such a fantastic stay here at the Crowne Plaza Times Square. We pride ourselves on delivering exceptional service and we are thrilled to hear that we were able to partake in making your stay perfect. We would love to have you stay with us again! We hope to see you soon!


Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 3, 2013 via mobile

All round this was a fantastic stay. Location is excellent right on Times Square with all the attractions only minutes away. Our room was ready ahead of schedule and special request for room with a view was honoured. The Hotel was very clean and service was top class. A big thank you to all the staff but especially to Ricki Martin on the reception desk for her welcome and for spoiling us, it kicked off our holiday to a great start.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 5, 2013
NinaAlan2013,
Thank you for the fantastic review! We are glad to hear that you had such a great stay here at the Crowne Plaza Times Square. We take pride in providing exceptional service to all our guests and your feedback is greatly appreciated. It has been shared with all our staff, especially Ms. Vicky Martin. We hope that you will stay with us again soon!


Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#99 Luxury Hotel in New York City
#103 Romantic Hotel in New York City
#119 Family Hotel in New York City
#144 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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