We stayed in this hotel for 4 days and the staff was very accommodating. The only bad thing I would have to comment on was the comfort of the rooms. It was very warm inside and when we tried the air conditioning it never cooled the room off. Although it was cold to cool outside a lot of people like it cool when they sleep not warm or hot. We had to keep the window open to try to keep it cool enough to be comfortable.
Best impression I got from the staff there was a bartender named Jason that has worked there around 13 years and just had a baby. He made good conversation and was enjoyable to be around. He is knowledgeable as a bar tender and a benefit to your company and made me and others around the bar feel comfortable while we were there. Good Dude! I hope you share this with him.
One other thing, myself as a bar owner knows what ice looks like when the ice makers need cleaning. We had room service one night and found dirty ice, no big deal but an establishment like that or any should stay on top of the small things too.