Stayed at the Crowne Plaza for 2 weeks and booked here simply because of the name and location. Check-in was a quick and easy process. First impression of the hotel was ok, seemed a standard business hotel.
Booked a Traditional King Room which was on the 32nd floor with a "Manhattan View" facing uptown. As we booked via Expedia on special rate we didn't expect much with regards to the view but it was ok. Note rooms facing this direction don't draw much light in and therefore you'll need at least 3 of the 5 lamps in room on. First impressions was good-size, clean but also a bit stark and parts slightly dilapidated.
The bathroom had a nice big vanity and a bath/shower combination. The first defect we found was the bath plug would not properly seal and therefore drain water. We raised this with front desk and was fixed in a couple of hours. An annoyance with the bath is the overflow drains are set too low therefore water does not cover body. Another defect which we didn't raise was the two bottom screws on the GPO (electrical) cover not fixed to the wall. Could become dangerous if children in room.
There was an adjoining door in room which has poor sound-proofing so this made for a couple of noisy nights and had to knock on the door. In the hallway towards the lifts there is an ice/vending machine room which makes a loud noise when the door closes, you will hear that door at least once per day, a door closer should be installed to stop it slamming. I'd say the air grill on the door contributes to the loud noise it makes.
The air conditioning system has a good wall mounted monitored and can change from Fahrenheit to Celsius but unfortunately the room was often cold! You could set the temperature to 27(C) but would never hit warmer than 22(C)... well thats what the monitor said, felt colder in the mornings. There seemed to be another air conditioning unit near the window but that didn't work at all... and nothing was mentioned of this in the room directory and there wasn't a sticker/note on it so I figured it does nothing.
A minor annoyance is light from the hallway seeps under the door which has a decent gap but the cylinder pillow thing from the bed blocked out most when you lay it against the door.
The mattress in the king bed was very comfortable however the pillows were average.
The coffee/tea machine makes a very bitter drink, a simple kettle with tea bags would be better.
Unfortunately Delta had lost my baggage by tagging it with someone else's name so at check-in I advised the front desk to expect my bag at some point. Over 6-7 days I was on the phone each day to Delta who continued to say they've sent it but would look into it further and also to the front desk who said they hadn't received it (even after giving them the other persons name that was tagged on my bag). After this I thought I might try my luck and go directly to baggage service staff downstairs and after two unsuccessful conversations there was one staff member who took the time to properly look for my bag... Which he advised as he brought the bag out to me that it had been there for days!!! The hotel did offer compensation by providing buffet breakfast vouchers for the rest of our stay, which was about 6 mornings.
Housekeeping were generally quite good with the exception of rudely knocking on our door at 8:30am on Christmas Eve!
Staff at the restaurant seem uninterested and are not attentive, it was annoying to even tip the minimum.
The restaurant offers a pre theatre 3-course dinner between 4pm and 7pm for $30 each which is good clean food. We ate here twice for dinner and would recommend but remember to check your cutlery as on both occasions a fork or knife was dirty.
The buffet breakfast, although free for us from vouchers, is $32 each. The food isn't anything special and sometimes eggs/sausages were cold. The coffee and tea was horrible. Highly recommend you avoid if paying. Check out Applebee's on 50th & Broadway (1minute walk) instead and you'll get a better breakfast for half that price including tip.
As with most hotels laundry is expensive! For example the hotel will charge you $4.50 to wash a pair of socks.... Walk 10minutes to the Laundromat Cafe on 50th between 9th & 10th and you can wash everything in your suitcase for $4.50.
Again most hotels charge a premium for in-room dining. For example soup of the day will cost $9 plus administrative fee $4 plus 17% gratuity plus 8.875% taxes totals $16.55. Walk 8 minutes to the Soup Man (yes from Seinfeld) on 55th & 8th and you'll get a medium soup with bread, cutlery, a chocolate and a banana for $8. Highly recommend, great soup.
You can buy WIFI in-room for 5 days for $43.95 which is a fair price and is quite fast/reliable. Cost per day is around $14.95.
The lifts were very busy particularly a few days before Christmas until Boxing Day when we checked-out. It became common to wait 2-3 lifts until one had room for us. Those staying lower than the 32nd floor would have had a hard time!
Check-out the following for a good meal.
- John's Pizzeria 7minute walk 44th and 8th
- Guy's 7minute walk 44th and 7th - Best Chicken Wings
- Lillie's 30second walk near car entrance.
Overall... The stay was average and definitely won't be staying here again. I'd look for a smaller boutique hotel next time. I'd strongly recommend avoiding for long stays (5+ days) but would be fine for short stays particular as the location is great.
Booked via Expedia at $330 per night (average rate).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review of our property, AusTraveller_881. We apologize for any inconvenience you may have experienced in our hotel, as those are not our standards here at the Crowne Plaza Times Square. Your review is very detailed which allows us to further investigate and improve in areas that we may have been lacking. With these improvements, we hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.