It was our first time staying at this hotel and the location was wonderful. We stayed there for New Year's Eve and it was very convenient. We were offered an upgrade to an executive suite which was a pleasant surprise but there wasn't a refrigerator. The bed was extremely comfortable. The luggage/baggage porter's were very nice, especially James & Ming. Also, the doorman, Hector, was phenomenal! He was very personable and went out of his way to accommodate us. We'd definitely stay there again!