My wife and I have travelled to NYC on multiple occasions and have stayed at a different hotels in the city. As tourists to the city ( from Toronto), we want a hotel close to all the various attractions, but also want a hotel that provides exceptional services. The Crowne Plaza in Times Square has become our NYC hotel of choice due to it's great location.... and a great front desk staff .Of note we want to thank Caren Heller ( front desk manager) for assisting us on past visits. Her exceptional personalized service made our familiy of 6 choose the Crowne for celerating New Years Eve. It was a great choice.
Our recent stay ( Dec 30th -Jan 2nd) was "exceptional", made possible by Caren who assisted us in facilitating the booking of two wonderful rooms ( overlooking Times Square), providing some friendly advice, personalized service and great conversation. We will be back.
John S.

The location of the hotel is fantastic. The breakfast at the hotel restaurant was fantastic. That's about all.

I am a platinum member for IHG hotel group so I have stayed at many Holiday Inn's, Crowne Plaza's, etc. This place just seemed way too average for being in such a fantastic part of NYC.

The elevators were terrible. I was on the 43rd floor and I once waited 15 minutes for an elevator. One opened up around minute 7 however there was a service guy in it saying it was out of order.

The rooms were very warm. I had the temp at 68 and the temp never got below 73. The service guy (which I waited close to an hour for) said they had no air conditioning and it probably wouldn't get any cooler.

One of the escalators taking you to the main floor was out of order.

The free breakfast for platinum members consisted of cereal, fruits, and beverages. Not quite a continental breakfast, but close.

From staying 50+ nights in a hotel room throughout the year, this place was just average.

Our family recently stayed at the Crowne Plaza in Times Square over New Year's Eve. We have stayed at this hotel several times and have always been impressed with the location and service. Stepping out into Times Square is exciting at any time, but even more so during New Year's celebrations. We had spoken to the manager during our stay last summer and Caren Heller was extremely helpful and courteous. This time we travelled with our two boys their soon to be wives. Caren shared in our excitement and made sure that our stay was perfect. The rooms overlooked Times Square and were very clean. The entire staff was friendly and made our stay memorable. We will continue to recommend this hotel to all our friends. Thank you!

Great hotel with a great location. Like my title mentions, it is in the heart of the tourist chaos that happens in NYC. Overall the rooms were nice, the staff was courteous but not outgoing, and location great. From here you can walk to almost anywhere or if you hate walking there are a number of subway entrances very close. If you have points or can afford it, this a a great location for a trip to NYC.