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“In the Heart of Chaos!” 4 of 5 stars
Review of Crowne Plaza Times Square Manhattan

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Crowne Plaza Times Square Manhattan
4.0 of 5 Hotel   |   1605 Broadway, 49th Street, New York City, NY 10019 (Midtown)   |  
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Ranked #179 of 468 Hotels in New York City
Certificate of Excellence
Incline Village, Nevada
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“In the Heart of Chaos!”
4 of 5 stars Reviewed January 3, 2013

Great hotel with a great location. Like my title mentions, it is in the heart of the tourist chaos that happens in NYC. Overall the rooms were nice, the staff was courteous but not outgoing, and location great. From here you can walk to almost anywhere or if you hate walking there are a number of subway entrances very close. If you have points or can afford it, this a a great location for a trip to NYC.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, January 10, 2013
Thank you for reviewing our property B F! Times Square can be pretty hectic, especially around the holidays! We do have to agree that you can pretty much walk anywhere from our hotel. We are pleased that you were able to enjoy the room and the location of the hotel and look forward to your next arrival with us!

Sincerely,

Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,328 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,367)
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lewes, united kingdom,
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 3, 2013

This is a great place to stay for visiting broadway shows, the venues are all just outside your door as is 'TKS' for half price evening and matinee tickets with great seats to almost all the shows. We had problems at the start of our stay in this hotel though as we had booked a room with a times sq view and was put on the 30th floor with no view and it was extremely tatty and tired looking - rust on the shower wall and tiling and furnishing looked worn and old. when we queried this it took over 45 mins to get some response and then we had to take our selves and our bags back down to reception to ensure we were given an appropriate room - the place was extremely busy ( we have stayed in a lot of hotels and never been or seen one as busy at this) and the reception so noisy they couldn't hear us on the internal phone. But once this was sorted our room was brilliant , refurbished as stated on the website, with great views on the 12th floor, same floor and room opposite the gym which is open to the public and next to the lifts which make a lot of pinging noises till 10.00 at night but no real problem. We had a meal in the restaurant one evening after a show and the service and food were fab as was the bar and staff were so courteous and prompt. We would recommend staying here as we did for two nights but do double check the room at booking in at reception to make sure you dont have the hassle of moving

Room Tip: Ask for a view and a room on the lower floors as these seemed to have been refurbished unlike the ro...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, January 10, 2013
Kay2056, we appreciate you taking the time to review our property! We do have to admit that we are a busy property as we are in the heart times square and the theater district. We apologize the room you had been checked into was not suitable enough as well as the time it took for a response to the issue at hand. We continue to improve the quality of our rooms and hope your experience has not hindered on returning to us in the future.

Sincerely,

Yaniv Packin
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 stars Reviewed January 3, 2013

My family of 4 had a wonderful 5 night New Year's eve stay at Crowne Plaza in Time Square - greeted by a friendly check-in welcome from Lyonnel. Loving NYC so much we decided to extend our stay. Upon phone call to front desk, was asked to speak the Night Manager, Robert Carvajal. We were most aghast by the rude and disrespectful encounter with this night manager (which was not expected from a 4.5 stars hotel) - he was rude, impolite and had no interest in providing any assistance and uninterestedly asked us to speak to his staff instead.
Extension booking was finally made by a very pleasant & courteous staff named Evelyn who was most apologetic & profusely apologising on behalf of her manager.
Would have given 1 star but because of the like of Evelyn & Lyonnel - here are our 4 stars for the friendly staff & services.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, January 10, 2013
Thank you for taking the time to review our hotel, MarkJenv! We are delighted to hear that our front desk staff was able to assist you in such a pleasant manner. We do apologize for the encounter you experienced with our night manager. All associates of the Crowne Plaza Times Square are aware of the hospitality we are to offer our guests and are expected to uphold our standards. We will further investigate the issue and greatly apologize for your experience. If you wish to further discuss the matter, please feel free to do so via email at info@cptsnyc.com. We hope this situation does not hinder your thoughts of staying with us in the future and we look forward to seeing you again!

Sincerely,

Yaniv Packin
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe, New Jersey
1 review
5 of 5 stars Reviewed January 2, 2013

My family of 6 stayed at the Crowne Plaza in Time Square from 12/30/12 till 1/1/13 for New Years Eve. The staff was extremely friendly and very informative. The rooms were clean and very comfortable. We had 2 connecting rooms with a great view of Time Square with one room having a king bed and the other room having 2 double beds, which worked out well. The Breakfast on the concierge floor (5) was convenient with a wide selection of food. What an experience our family will never forget. We would like to thank Caren for the wonderful treatment we received.

Room Tip: As for a Time Square view - Great for the NY experience.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, January 10, 2013
We appreciate the time you took, Donna B, to review our property! It makes us smile when we hear that your stay with us was “…an experience our family will never forget”. We are so pleased when our guests have memorable experiences with our hotel! We hope to see you again in the near future!

Sincerely,

Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hope, Pennsylvania, United States
1 review
5 of 5 stars Reviewed January 2, 2013

My fiance and I were looking for a nice getaway weekend in NYC and one of my friends told me about this hotel in the heart of NYC. I'm usually not a fan of hotels in Manhattan, but this place was worth every penny spent. We were met by this guy named Avi who along with the staff made our stay very enjoyable. Overall, excellent service and hospitality along with a well trained staff is what you'll get when staying at this place. I have and will continue to recommend others to stay here when traveling to NYC.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, January 10, 2013
Levi N, thank you for reviewing our property! We are delighted to know we were able to make your stay very enjoyable! It was with great pleasure that we were able to deliver the type of service you had received as we do our very best to ensure everyone receives excellent service. We hope to see you soon!

Sincerely,

Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire
1 review
5 of 5 stars Reviewed January 2, 2013

I cannot say enough good things about this Hotel and the staff. I have been staying at this hotel for numerous years for both business and pleasure. The staff, service, food and hotel are top notch! If you are considering a visit to Time Square or NYC...i highly recommend this hotel.
I would like to give props to a few of the staff that made my recent trip for New Years Eve 2012/2013 a memorable trip:

John Muriel - Sous Chef...This guy rocks the food!!
Avi - General Mgr of the hotel... The best Hotel Mgr that i have ever had the pleasure of meeting
Phillip, Keith and Martin - Bartenders...these guys are on point and very friendly.
Jorge - Host at the rest... Veru professional and friendly
Travon - Front Desk Reception...Always remembers us when we are staying at this hotel.

This Hotel is the best in all of NYC!!!!

Room Tip: Take the time to i ntroduce yourself to the above mentioned people...you wont regret it.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, January 10, 2013
Thank you, Tony B, for taking the time to write an awesome review our property! We are pleased to know you had enjoyed your stay here as we all do our very best to ensure our guests are treated with the Crowne Plaza standard! Our staff was delighted to hear you had mentioned them and thank you for the mentions. We definitely look forward to your next arrival!

Sicnerely,

Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 1, 2013

Excellent location, if you want to be on Times Square Manhattan this is the place, very good view from any angle, the rooms are clean and good size, the beds are not very large in double occupancy rooms, but it can sleep two persons per bed, something very important is to be prepared to wait before checking into the hotel because although registration is at 3 PM, nearly ever the rooms are ready on time, we had to wait almost two hours before we could occupy our rooms, when you leaving the room, not leave money in view since we had an incident: we loss some money when we went to breakfast and came back, the money was gone after that the rooms had been cleaned. Otherwise had no other problems.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, January 10, 2013
Miriam G, thank you for the candid review. I appreciate the feedback you have given us, and please accept my sincere apologies for the inconveniences you experienced. It is great to hear that you enjoyed our location and accommodations! I certainly hope your travels bring you back to stay with us again soon.

Warm regards,

Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#97 Romantic Hotel in New York City
#122 Luxury Hotel in New York City
#155 Family Hotel in New York City
#165 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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