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Crowne Plaza Times Square Manhattan: Traveler Reviews

4.0 of 5
1605 Broadway, 49th Street, New York City, NY 10019 (Manhattan)
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Crowne Plaza Times Square Manhattan
Ranked #95 of 432 hotels in New York City
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3,171 reviews from our community

Traveler rating
    1,461
    1,056
    376
    169
    109
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Families
979
 
Couples
961
 
Solo
118
 
Business
382
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Edmonton, Alberta, Canada
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Great hotel”
5 of 5 stars Reviewed November 25, 2012

This was our third time staying here. We booked a Times Square view and we were given a great room on the front corner of the building. The rooms are spacious, clean, the beds are very comfortable and there is a nice sized flat screen tv to watch. The only thing missing would be a fridge which would be nice. The hotel is very close to Duffy Square where TKts on the Square is, plus the "red stairs" . The restaurant 1605 has a nice buffet breakfast and a good selection of pre theatre dinners for around 30 dollars. A total recommend enjoy. Rhoda at the front desk was very helpful - a great employee

Room Tip: The Times Square side are wonderful, the Hudson view is also nice
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Marilyn G about Crowne Plaza Times Square Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review
November 26, 2012
Thank you Marilyn G for your review of our property! We are so glad that you are returning guests to our hotel! I am happy to read that you found Rhoda and the rest of our staff to be so helpful during your stay! Next time you stay with us, please let us know when you plan to stay with us again! We would be happy to send a fridge to your room!
Best,
Yaniv Packin
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Great views and comfortable room”
5 of 5 stars Reviewed November 23, 2012

I was able to find a great rate for this hotel and couldn't have more pleased with the room and the value. I had requested a corner room (recommended by other reviewers) and had a view of both Times Square and the Hudson - The room was very large and the bed was very comfortable. Our great rate also included a hot buffet breakfast each day of our stay for just a dollar :) The food and selection was excellent. This was a great experience and we recommend the hotel to anyone.

Room Tip: request a corner room on a high floor
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by NStevens1234 for New York City
Ask NStevens1234 about Crowne Plaza Times Square Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review
November 28, 2012
NStevens 1234, thank you for recommending our hotel! We appreciate the time you took to write a review and are pleased to know you were satisfied with the room, the value, and the restaurant as well. Our corner rooms are, as you stated, pretty awesome because of the views. We look forward to your next stay with us!

Sincerely,

Yaniv Packin
Hotel Manager
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Putney
Senior Contributor
44 reviews 44 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
86 helpful votes 86 helpful votes
“Bad bathrooms, poor customer service”
2 of 5 stars Reviewed November 23, 2012

Room was an OK size. Bathrooms were very dated and in fairly poor condition. Shower was feeble and took a while to coax any sort of hot water out of it.

The Fitness Centre is an odd set up. They charge $10, which can only be paid by credit card (and cannot be charged to the room). What they don't advertise readily is that Priority Club members get free access. However, you need to show a Priority Club room key and not the card itself. Talk about making life difficult.

Front desk service was bordering on rude. The lady who checked me out urgently needs to go to charm school, or have a personality transplant.

On the positive side, it was at least quite cheap - perhaps corporate rates post Sandy are unusually low.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by FoxtrotOscar for New York City
Ask FoxtrotOscar about Crowne Plaza Times Square Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review
December 9, 2012
FoxTrotOscar, thank you for your review of the Crowne Plaza. I apologize for the confusion over our fitness center. It is a separate New York Sports Club so that is why the charges cannot go to the room. I also apologize for the treatment you received by the front desk agent. That is definitely not the behavior that we expect from our employees. We do hope that you chose to join us again in the future so we can show you that we are all friendly and helpful here!
Best,
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunbury, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great central location quality hotel”
4 of 5 stars Reviewed November 23, 2012

Very professional service and check in procedure. Friendly staff helpful concierge with maps and directions. Very helpful bellboys and driveway attendants for hailing us cabs. Poor Internet connection $US 15 for 24 hours. Kept closing out. Go to McDonalds!!!! free. Four female friends shared a large double double room on 38th floor. Floors above 15 are more expensive but I believe better updated and appointed . Great corner room. Two large double beds and large bathroom. Toilet flooded once but staff attended promptly and all sorted and floors mopped and towels and shower curtain changed.
Took bathers for a swim in the pool but found a charge of $US for each use which was a pity as we were looking forward to a nice swim after a day pounding the footpaths and shops. Would be nice to have pool free use for guests.
A mention for Housemaid services lady Samia who attended our room to clean after a mix up with the notice we left on our door. The blank side does not mean clean the room please so they left it unmade, it apparently still means the same as the side that said Do not disturb. Samia came up in the evening when we arrived back and quickly and professionally did all our beds and bathroom. Left us plenty of extra towels and bottles of water to compensate. A nice lady. All in all a great location, right out the door and into the action, close walking distance to so much and cabs easy to get to other places.

Room Tip: As above. If you can afford it go above floor 15 for more recent updates and great views. Beds ver...
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by Evie002 for New York City
Ask Evie002 about Crowne Plaza Times Square Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review
November 28, 2012
Evie002, we are pleased that you had taken the time to write such a great review of our hotel! Samia, as well as our other staff greatly appreciates your positive feedback regarding the service you had received. We do apologize for the internet connection closing out. We will be sure to work with our provider to ensure this does not happen again and we hope to see you in the future!

Sincerely

Yaniv Packin
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
“GREAT”
5 of 5 stars Reviewed November 22, 2012

Great hotel, great service, great location. Call client care, their there. All staff were more than helpful. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mat110 about Crowne Plaza Times Square Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review
November 26, 2012
Thank you Mat110 for your “GREAT” review! We are delighted to hear that you found our staff, location, and property all to be so helpful during your stay with us! We look forward to welcoming you back very soon!
Best
Yaniv Packin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Times Square Manhattan

Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Times Square Manhattan Hotel
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#60 Luxury Hotels in New York City
#61 Business Hotels in New York City
#103 Family Hotels in New York City
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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