I stayed in this hotel a week ago for 3 nights with my 2 daughters and grandaughter. It's obviously a city hotel so doesn't really have the ' personal touch ' but I have stayed at many city hotels before and know this. The reception and bar staff were very polite and helpful, giving excellent service. Before we left England we requested 2 connecting rooms which they confirmed straight away and we were very pleased with this so we could all be together. The rooms are clean and the beds extremely comfortable. One of the hairdryers didn't work, i phoned housekeeping and they dealt with it immediately.
This is my 3rd visit to New York and I have stayed twice here. It is pricey but very central, and a price you would expect to stay in a major city. Personally I wouldn't stay in Times Square again as I would rather see the outer neighbourhoods i.e Greenwich village, but for the 1st time visitor, inc. my party, it is ideal, just a few steps and you are in the thick of it. All in all a good experience and I would recommend it to anyone who wants a comfortable stay, good service and central location. I would advise people to eat away from Times Square as it is more expensive and there are some great restaurants a walk away and more authentic.