Stayed here for 6 sad nights whilst in NY on business. Booked concierge room category assuming the rate would offer value for money! Bad Move. the breakfast was pathetically small and offered no normal options such as capuccino etc- I had thought the " canapes" would include, like comparable rooms at other Crowne Plaza's, druinks - wrong again. waited 30 minutes for porter on day of departure and then was expected to tip him ( even though he delayed us !) as well as the doorman and the extra guy who pushed the luggage trolley. Clearly the occupancy rate due to location has made this a tired and unfriendly place. Location is OK but forget the rest and look at otehr , more friendly options!