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“Dark, areas under construction, crowded” 2 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)   |  
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Ranked #260 of 458 Hotels in New York City
GreenLeadersSilver level
New York City, New York
Top Contributor
63 reviews 63 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
“Dark, areas under construction, crowded”
2 of 5 stars Reviewed January 18, 2014 via mobile

This Hyatt has never lived up to its potential. Because of a meeting in this hotel I stayed though normally I would not choose this hotel. The lobby is a zoo with conference goers filling the seats, the entire hotel is dark, bad signage and the rooms are just OK. No one to welcome you at the lower entrance or main lobby. It operates for meetings and sports teams, only reason to stay there.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceGHNY, Public Relations Manager at Grand Hyatt New York, responded to this review, August 27, 2014
Dear BuddyDoogie,

I am sorry to hear that your stay was not more enjoyable at Grand Hyatt New York. As you mentioned, our hotel is frequently busy, but we strive to meet the needs of everyone of our guests. The lack of a greeter is an issue that we have resolved since your stay in January. We have added a Guest Experience Manager to asset our guests with check in and questions. Additionally, we've established Gold Passport Ambassador to cater towards members of our loyalty program, Gold Passport, which is free to join and comes with many benefits. We hope that you will stay with us again to experience our recent improvements and all the Grand Hyatt New York has to offer. Please reach out to me directly at paula.ilabaca@hyatt.com so I can personally oversee your reservation.

Sincerely,
Paula Ilabaca
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (678)
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Brisbane, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 17, 2014 via mobile

I stayed here for four nights in December, I can not fault the location. We quickly worked out the subway system, picked a spot on the map and off we went, great, independent way to sight see in a fantastic city. The room was small but clean and tidy. The shop in the foyer was great for a quick breakfast on the run and the staff were friendly and helpful.

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 17, 2014

Stayed 4 nights in Jan '14.

Restaurant at Level 1: BIG DISAPPOINTMENT. Waited 20 mins for beer & 25 mins for the bill. Only time in New York over 1 week where i do not feel like tipping!

Location: Best location to move around in New York, right beside Grand Central Station. 15 mins walking distance to Empire State Building, 5th Ave, Rockefeller Centre, Times Square. 20 mins Central Park, Theater District & Port Authority.
Room: Bed was not comfortable, product noise when you turn during sleep. Sound ventilation was bad, you can literally hear the ambulance silent thru out the day. Walking & talking outside the door can be heard at night.
Service: Housekeeping makes lots of sounds as early as 6am. Every morning can hear the conversation & laughter of the housekeeping team.

Room Tip: Request for top floor to have a good view.
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceGHNY, Public Relations Manager at Grand Hyatt New York, responded to this review, September 5, 2014
Dear Cindi_Angel,

Thank you for taking the time to write a review from your stay in January. Your feedback is invaluable and much appreciated. We pride ourselves on providing a superior experience, but clearly fell short during your stay at Grand Hyatt New York. Please accept our apologies and know that management has been notified of your comments. We hope to welcome you back soon so we can exceed your expectations.

Sincerely,
Paula Ilabaca
Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 17, 2014

Hotel has a great location - right next to Central Station and only a few blocks walk from the likes of 5th Ave and Times Sq. Rooms are spacious and a good relaxing retreat after a long day exploring the city. Bar is on the overpriced scale for what you get and I don't understand hotels that make you pay for WiFi.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 17, 2014

We stayed in The Grand Hyatt for 10 nights in Oct and loved it. Great location, clean, comfy beds, good sized rooms, friendly staff. We asked for an inside room on the advice of a traveller we met in Washington and he was right - it was so quiet and peaceful - just heavenly after the hustle and bustle outside. We were travelling with our son and daughter-in-law and they likewise enjoyed our stay.

Room Tip: Ask for an inside room if you want peace and quiet.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nimes, France
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 17, 2014

The hotel is well located at Grand Central and a good position for exploring most of the main sights on foot and easy access to the subway for further afield. Unfortunately the hotel itself is a letdown. Staff are friendly and helpful but for a hotel of this stature and price, I expected more. Only 1 bar/restaurant (which was closed for a private function on first night) and a self service "deli" which is meant to be used to fill up the empty minibar in the room.
The corner exec room was large by NYC standards but was severely lacking in information. No room service it seems although this is unclear, no other visitor information at all, no tea/coffee facilities (but I've come to expect this in US hotels), no information on wifi/internet access and an overly complex lighting system and no bath which at $300+ per night is inexcusable. The walk-in closet was in fact larger than the shower room.
On the plus side, the beds are comfortable. Next time, I will try another hotel however.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceGHNY, Public Relations Manager at Grand Hyatt New York, responded to this review, September 5, 2014
Dear Adrain H,

Thank you for taking the time to write a review on TripAdvisor from your stay at Grand Hyatt New York in January. I would like to apologize for the lack of information found inside of your room in regards to the amenities in the hotel as well as the temporary closure of NY Central. Since your stay, we have launched a new compendium in the rooms in an effort to make it easier for our guests to find information regarding the hotel and the surrounding area. Your comments have been forwarded to management and rest assured will be addressed appropriately. Should your travel plans bring you back to New York, please feel free to contact me directly at paula.ilabaca@hyatt.com so I can personally oversee your reservation and exceed your expectations.

Sincerely,
Paula Ilabaca
Marketing & Communications manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 15, 2014

I used the Hyatt mainly for a business trip but I had the opportunity for a day to do some sightseeing. The hotel is centrally located and provides easy access to a lot of the main attractions. I used the metro for the 9/11 memorial and Statue of Liberty, otherwise the usual Empire State, Chrysler, Grand Central, Bloomingdale's, Times Sq are all within walking distance. As for the hotel it is clean has good WiFi and I was offered a room high up to avoid the noisy street sounds. It includes a shop where you can purchase drinks and snacks if you prefer. Being New York there are plenty of cafes and restaurants nearby if you prefer them to hotel food.

Room Tip: To avoid the noise ask for a room higher up
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Green Hotel in New York City
#142 Luxury Hotel in New York City
#179 Romantic Hotel in New York City
#183 Family Hotel in New York City
#211 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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