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“Grand Hyatt” 5 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Midtown)   |  
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Ranked #283 of 468 Hotels in New York City
GreenLeadersSilver level
London, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Grand Hyatt”
5 of 5 stars Reviewed December 20, 2013

Stayed 4 nights at the Grand Hyatt and i cannot wait to visit again. I stayed here with my mum and sister. The check in process was very quick and all staff were very helpful and polite. Rooms were located next door to each other, both a decent size for a city hotel and very clean. If you have breakfast in the hotel it is a little pricey but is absolutely worth the money and Eddie the waiter is lovely! For exploring New York this is a great location hotel, close to restaurants, shopping and times square.
Would never have a problem recommending this hotel to any of my clients that are looking to travel here. Grand indeed.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5,621 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Harrisburg, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 19, 2013

I stayed at the Grand Hyatt mid-December 2013. The location adjacent to Grand Central Station was very convenient. Check-in was easy with an express kiosk and a friendly staff member who helped me out with that. Room was small but adequate. I chose to upgrade to the "Grand Club" level so we could grab a quick breakfast or snack. While the club room itself was pretty nice, the food and service were lacking. First, there is apparently a special color room key that indicates club access. I was given the wrong color key at check in and the attendant questioned me when I entered the club. The evening snacks are supposed to be out from 5-8 PM, however, at 6:45 when I got to the club room there was almost nothing left, and it was not replenished. The guys who were supposed to be working were pre-occupied watching a boxing match on one of the club TV's, maybe that's why they didn't replenish the food? There was a line of people waiting to get in for breakfast one day, when I asked if I could come in and take a cup of coffee to go, the attendant looked inside, then responded that I could, but then I had to leave (which I understood because of the line.) Overall the attendants at the club room seemed annoyed that guests were there. Unlike the club room attendants, the servers in the bar downstairs were very friendly, professional, and helpful.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed December 19, 2013

My wife and I stayed here for 2 nights while we toured New York in December 2013. The hotel was always very clean, the room was great, and rather large by NYC standards. Any of the staff we spoke with were very nice, and the lobby was beautiful. The hotel is right next to Grand Central which makes it ideal to take the subway around town. I would stay here again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
212 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed December 19, 2013

Depending on your location preferences and price point this is a solid choice for midtown Manhattan. Stayed here twice recently and both times it was solid. Check in was quick and the last room I had was actually very nice and spacious. I remember thinking how quiet it was when I went to sleep but at about 4:30am the local deliveries began and my theory about having a "quiet" room was no longer valid. Gotta love the Big Apple!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Stellenbosch
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 19, 2013

We spent 8 days in NYC . The Grand Hyatt is ideally situated for sight seeing , shopping and getting to restaurants. We had access to the club lounge where the breakfasts and eats and drinks at night were really good . We had a room on the 37th floor and getting an elevator in the "rush hour" in the morning and evening was challenge. Service was good, room well appointed but air conditioning very noisy.

Room Tip: Select a room below the 34th floor.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed December 18, 2013

I enjoyed my stay here. Rooms were spacious and clean. The location was fantastic. No view but you are at the heart of it all. Food was also very good.

Check in and check out was a breeze and staff was curteous.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 16, 2013

I had to book 2 separate reservations because the hotel would not allow me to extend my stay at the group rate. Fine. But they did not even have the capability to make that a seamless endeavor for me. When I arrived, I was told my King room was not available for my entire stay. I had to settle for a crappy room with 2 double beds. Then when my group rate ended, I went to my room and discovered my key no longer worked. I had to trudge back down to the lobby, wait in line, and get replacement keys. When I got back into my room, room service had not been there. They showed up as I was getting ready for dinner. The room contained ABSOLUTELY NO AMENITIES. No bottled water, no mini bar, worn and dingy towels, cheap soaps and lotions, no robes... I will NOT stay here again. Not even for the same conference that, regrettably, is being held in this same crappy hotel again next year.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyatt_NY_Mgmt, Manager at Grand Hyatt New York, responded to this review, December 18, 2013
DebBKT,
Thank you for letting us know about your recent stay at Grand Hyatt New York. I sincerely apologize about the room mixup and the inconvenience it caused you. We pay very close attention to our online reviews so we can address any issues and improve moving forward. Please know that I will pass along your comments to our management staff as we continue to evaluate and evolve our amenity offerings in all guest rooms.

We do hope for a chance to redeem ourselves when you visit our hotel for your conference next year. We will make certain that your accommodations are top notch and the same issues don’t arise. Please reach out to socialnycgh@hyatt.com and we will make sure of it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Green Hotel in New York City
#169 Luxury Hotel in New York City
#206 Romantic Hotel in New York City
#226 Business Hotel in New York City
#227 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
New York City Grand Hyatt Hotel
Hotel Hyatt New York
Hyatt Hotel New York City
Grand Hotel Hyatt New York
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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