The whole experience from start to finish was extremely sub-par.
1. Checking in takes an extremely long time because they are understaffed for such a large hotel. We are diamond members of the Hyatt loyalty program and there is no special counter.
2. Checkin time is extremely late - 4PM. We mentioned we were arriving at 8am on an overnight flight from Dubai and asked to have an earlier check in. Needless to say, we arrived, and nothing. There is no spa or fitness center to shower in while waiting. We asked them to call us when the room was ready. No one called until finally at 2PM, we called them, and they said the room was ready.
3. Rooms are tiny. Bathrooms are super cheapo. Flimsy shower curtain. The toilet flush is a foot pedal like a public bathroom. Practically no amenities - not even a shower cap.
4. Rooms are only serviced once per day.
5. On multiple calls to various departments, front desk, valet, housekeeping, bell desk, no one would answer.
6. I needed an evening dress steamed and they didn't have a steamer.
7. In the morning, cleaning people would talk outside of room in extremely loud voices, waking us up.
8. Prior to checkout I called the front desk to ask them to prepare the bill. They couldn't do it without me coming to front desk.
Overall, I would say this is a 3 star hotel at best that charges 5 star prices. I would never come back or recommend to anyone.
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt