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“Maximum satisfaction, highest recommendation!” 5 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)   |  
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Ranked #256 of 447 hotels in New York City
GreenLeadersSilver level
Stoughton, Massachusetts
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Maximum satisfaction, highest recommendation!”
5 of 5 stars Reviewed May 3, 2013

Having read reviews before my trip, I was prepared, and at registration asked if I could make three requests: a high floor, a room far from the elevators, and to be on Park Avenue rather than 42nd Street. The very friendly young man at the desk was able to honor all three requests, the third only because I had reserved a room with two double beds. He even offered a late checkout for the day we were leaving, at no extra charge. He also gave me six vouchers good for coffee, tea, or water, at the little food shop in the lobby. I'm not sure if everyone gets those, or if they are for Hyatt credit card customers. Our room was spacious, and immaculately clean. The beds were incredibly comfortable, and there was a chaise, a well-padded desk chair, plenty of space in drawers and in the closet, and also a refrigerator large enough for two full size bottles, and several smaller items. We had a great view, but were not bothered at all by noise from traffic, as we were so high up. We never did take the train, but enjoyed exploring Grand Central Station, and walked to Times Square, a nearby restaurant, and a Broadway show, taking cabs for restaurants which were farther away. Every staff member we dealt with or met was friendly and helpful, and the lobby has an exceptionally generous number of chairs, sofas, and padded benches, so when we had one last hour to spend before heading for our bus, we had a comfortable place to take turns minding our bags, as each of us took one last trip to a nearby store or point of interest. I would love to return to this hotel!!

Room Tip: My tips are above: a high floor, far from the elevator, and for quiet, ask for Park Avenue rather t...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2013

We are really in love with this place. I have only good words to say. The most friendly, kind and attentive staff I've ever come across. Right from when we stepped into the hotel we were taken care of by Claudine who escorted us to Megan and they were a wonder of service and smiles.
Room (2808) and bathroom was great and felt very fresh. Cleaning was impeccable.
We had breakfast a few mornings and there too the staff was so nice that you couldn't resist sitting there with a smile on your face and feeling good.
The lovely Mayra made sure we got excellent seatings every time we visited. Our table waitress was a joy to meet. Everybody we met just smiled and wanted to make sure we were happy.
We had fresh orange juice, omelets, waffles, smoothies that tasted perfect.
Add to all this that the location was superb.
Front door men were super professional in getting us cabs.
Couldn't have made a better choice for a first time trip to New York.
Will surely come back.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 2, 2013

We really enjoyed staying at the Grand Hyatt New York. Located right above Grand Central Station makes taking the train convenient and easy. Also, should you want to grab a quick bite to eat Grand Central offers a food court with decent fast food options as well as some healthy juice & salad options. It's a short walk to Time Square & Rockefeller Center. The rooms are a great size for a NY hotel and the service is exceptional.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2013

Although expensive, the Grand Hyatt is a great hotel that comes highly recommended. The room was typical Hyatt in quality which is a good thing. Considering how small some rooms can be in Manhattan I was pleasantly surprised to have so much space in the room. Noise is all but eradicated from the outside by the well insulated windows. Views can vary but unless you're staying nearer Central Park or right on Times Square this is often the case anyway.

Other nice touches like the touch panels for lighting, docking station, additional toiletries and in room iron/board made the stay so much easier and pleasant. The lobby and other facilities in the hotel are nice and if you're looking for something a bit cheaper to eat or drink you can always get the lift into the magnificent Grand Central Terminal and find something on the concourse or nearby shops there. It's New York - there are options everywhere!

A final note to the brilliant gentleman who helped me get my Wrestlemania chair back home in the mail office in the business centre - a friendly and knowledgeable guy that couldn't do enough to help me.

Stayed April 2013, traveled solo
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Hungerford, Berkshire, UK
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed April 30, 2013

This was my second tIme au the Hyatt and I can only say its improved from our last visit! Looks amazing , staff were fantastic , rooms had excellent refurb , great site seeing location! Overall highly recommended! New bar over lobby looks and feels the part!! But its a Bit pricey!!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 30, 2013

Just returned from a 3 day stay at the Grand Hyatt and I have nothing but the best things to say about this hotel. The staff (big shoutout to Diane who truly made this trip so special) were all courteous, kind and very helpful. You can't beat the location of this hotel, it's central to everything. The rooms are immaculate - very modern, clean and SPACIOUS (well, by New York City standards anyway). I've had friends stay at other top notch hotels in the city and their room sizes were half the size of the Hyatt. Would definitely stay here again and highly recommend it.

Stayed April 2013, traveled with friends
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Washington DC, District of Columbia
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 29, 2013

Stayed two nights on a recent business trip. Our NYC offices are around the corner so very convenient. My room was very nice, typical Hyatt. I like that Hyatt give you toothpaste as a toiletry. A small, subtle but unique differentiator. Had a nice view of the Chrysler building. Got a reasonable night sleep though even on a high floor was awake at 5am due to traffic noise on Lexington Ave. The fitness center is well equipped including kettle bells, and a heavy bag, but in an exceedingly cramped space. Floor space was at a premium. Wireless worked flawlessly- streamed video w/no problems. Since this was on business I didn't worry about the rate, but it would have probably made me choose a different location for personal travel.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt New York

Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
Hyatt Hotel New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Green Hotel in New York City
#134 Luxury Hotel in New York City
#192 Romantic Hotel in New York City
#192 Family Hotel in New York City
#228 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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