We stayed her recently for a dance competition.
Our room was a standard king.
It was really expensive even for NYC.
As far as the hotel itself the convienience factor is a huge plus since it is literally right in Grand Central Station.
The lobby was very cool and the staff was friendly.
Small room but again this is NYC so that's to be expected.
The room was clean and everything was very modern.
No wifi! Which is ridiculous for the amount of money paid.
One of my biggest problems with the room was the lighting. Our room was really dark So doing your makeup is almost impossible.
The elevators!!! Ugh!! If you are above floor 24 good luck getting there!!
First of all only the elevators on the right go all the way up. So if you don't get on one of those you have to get off and get back on. The wait for an elevator is ridiculous!!
When we were trying to check out we waited 25min and finally chose to walk down 10+ flights of stairs in fear of missing the train home.
Overall I do not feel it is worth the money.

Traveling as couples we really enjoyed the contemporary flair to this hotel. Clean rooms with artsy decor and very comfortable beds and seating areas. Rooms are a little small but well layed out. Bathroom was nice with upscale fixtures. Bar is also very contemporary design with lounge and sofa seating. Would definately go back! Cucumber toiletries were a bonus along with complementary toothpaste! Breakfast was adequate not amazing.

Stayed here for 5 nights with my Mum and cousin in a club room

Hotel is in a good location not too far of a walk of the main areas..

Club room was nice but a little small to be honest, not a massive room but was fine for what we needed.. good breakfast, drinks and snacks all day the Starbucks cookies were so tasty!.. View wasnt the best from our room

Surprised the Grand Hyatt didnt have a spa to be honest!

Staff were friendly throughout the hotel... Lobby was very big

Would stay here again if I could afford it and stay in the Club room as well but then again would prefer to try a different hotel..

What can I say about this hotel? It is a very average hotel. The location is nice though. It does not deserve four stars because the rooms were too tiny except for the corner rooms. The bathroom was extremely small especially the shower. Housekeeping ladies were very pleasant, helpful and friendly. I do want to say a few words about this guy by the name of Scott in the sales department. Scott: You are rude, unprofessional, childish and dishonest. All you had in mind was your commission. The woman at the front desk should not have sent me to you. I could have made the reservation online myself. I was actually doing you a huge favor. Instead you cheated on me by charging me a higher rate. The world has no room for someone hateful like you. Shame on you.