Not my usual NY Hotel, but the location and one of the going deals made it a convenient choice booked at short notice - worked perfectly. Large room (especially for NY), sleek contemporary styling, responsive staff made the stay very pleasant indeed, and a great starting point particularly for those new to NY. My one issue was paying for a premium WiFi connection - I would expect a Hotel, particularly one marketing to business travelers, would include free WiFi.

Walking into this hotel, we were pleased by the modern and spacious lobby. The staff was very helpful and our check in was quick and seamless. The hotel room was a good size, and had everything we needed ( except maybe a coffee maker for the mornings). The bed was very comfortable and we had a lovely view of grand central station.
The biggest problem came when over the weekend the hotel played host to a dance competition on their ballroom floor. This meant that the lobby, elevators and hallways were overtaken by many young dancers and their parents, many of them not even guests of the hotel. A number of times we waited 6-7 elevators to find one that has enough room for us. What we found quite terrible was that the hotel staff allowed the dancers and their friends and family to essentially overtake the lobby during the competition, running around, and sitting on the floor, eating their lunches and basically lounging. We found that this took away from the nice ambiance of the hotel and really took away from the ability of the guests to fully enjoy the facilities.

I was in the city on business and found the Grand Hyatt to be the least expensive 4 star hotel in the city. They recently remodeled and it looked it- the room was comfortable and large for NYC standards. Check in was easy and checking out was even easier. All the services were amazing except the concierge could have been more helpful but that's a small sacrifice for the value and location of this hotel. If you go - stop by the restaurant for a stake and fries - really really good. Also a well equipped gym if you are up for a work out. Definitely will consider staying there for my next trip.

First let me say i travel globally and stay at Hyatt hotels all over the world. I have been a platinum member for a least the last five years , maybe longer. I have stayed in this hotel on three occasions over the past three years, once after its recent reservation.

How anyone could ever believe this a five star hotel is beyond me.

First. No 24 hr room service. I am not expecting a banquet after 11pm but it might be nice if someone could knock me up a sandwich.
Two. The constant delegation of responsibility to another person or team is annoying beyond belief. When i call a front desk i expect a single point of contact.
Three. Attitude. What i would expect from a three star hotel. Enough said.
Four. Services. No shoe cleaning , sparse toiletries that were hardly ever replaced. No shower gel but soap? It isnt 1950. Heating that is set to only go up so far so i froze the first two nights while they said they couldnt do anything. Then finally someone comes up and changes the setting so that it can go higher. Glad they did. I dint fancy sleeping in my clothes another night. The cleaning was ok for me but all my other colleagues said their rooms were filthy at least twice.
Five. Upgrade. My "upgrade" was to the room i paid for. My colleague who isnt a hyatt member got put in a suite and i got told nothing available. She checked in after me.
Six. Laundry. Hysterical. Took them two days to pick up one bag of washing.
Seven. The pinnacle. Get a note pushed under my door on Sunday night from the general manager stating that the room service wasnt going to be available for the next three nights due t renovation. I had been there for a week. Didnt they think to tell us sooner?

I am not a picky person but i know what i like. I know i dont like this hotel. There are a least five other hotels in the area that for fifty bucks a night more you dont have to take this nonsense. Do yourself a favour and stay in one of them.

Best regards