Walking into this hotel, we were pleased by the modern and spacious lobby. The staff was very helpful and our check in was quick and seamless. The hotel room was a good size, and had everything we needed ( except maybe a coffee maker for the mornings). The bed was very comfortable and we had a lovely view of grand central station.
The biggest problem came when over the weekend the hotel played host to a dance competition on their ballroom floor. This meant that the lobby, elevators and hallways were overtaken by many young dancers and their parents, many of them not even guests of the hotel. A number of times we waited 6-7 elevators to find one that has enough room for us. What we found quite terrible was that the hotel staff allowed the dancers and their friends and family to essentially overtake the lobby during the competition, running around, and sitting on the floor, eating their lunches and basically lounging. We found that this took away from the nice ambiance of the hotel and really took away from the ability of the guests to fully enjoy the facilities.
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt