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“Everything about Hyatt: the good, the nice and the bad” 4 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Midtown)   |  
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Ranked #274 of 464 Hotels in New York City
GreenLeadersSilver level
Rio de Janeiro, RJ
Top Contributor
260 reviews 260 reviews
46 hotel reviews
Reviews in 63 cities Reviews in 63 cities
249 helpful votes 249 helpful votes
“Everything about Hyatt: the good, the nice and the bad”
4 of 5 stars Reviewed February 15, 2013

In one sentence: it is good, but it is not five stars.

And now, all the details:

Location: Very good. It is connected with the Central Terminal Station, wich has a "shuttle" (subway with just two stops) right to Timesquare. And lots of trains and metro lines to everywhere. And tons of restaurants close by, with no need even to exit to the street. Very convenient.

Rooms: Good size for New York. Not as "brand new" as I thought, as the hotel says it is fully renovated. But not bad, regular, kind of four stars. Rooms are pretty clean, also, with acceptable service. My sister (and her husband) were first sent to an old (and ugly, bad) room, but she complained and got a very good one (better than mine, ouch!).

Internet: Works most of the time, good enough. Free at my room.

Club Room: Depending on your room, you get 24 hours access to Club Room. This is fantastic, you can get water, juice, fruits, different kinds of food, all day long. Nice for a stop before going to bed, or to start the day. Get it! But the gardes, as seen in the website, is not open during winter (and yes, I'd like it to be open to see the snow).

Service: Nice people, but the hotel is huge, and you may get a line.

Elevators: Horrible. At peak times, it may take 10 minutos to be able to get in an elevator. Don't even think of forgetting something at the room: it may take 15 minutes to go up and down again. Annoying.

Food: Surprisingly good at the hotel restaurant. I got some Thai Shrimps that were fabulous.

Concierge: Forget it, there is a line at all times. He wont help you very much.

Hall: Fun, it is so big, with so many people arriving and going, and waiting for other people, that is fun. It is definitely not exclusive, not five stars. It is very touristic, And there is even a "closing shop" with banners of "Going out of business, everything 70% off" that look like perfect tourist traps. Very weird. I wouldn't expect this even in a one star.

Transparency: I asked by e-mail if I could send some shipments (like from Amazon) to the hotel and they said just ˜sure˜, but didn't say they would charge for it. I found out at checkout. Price was OK, but should have been said in advance.

Taxis: Great, always available just in front of the hotel.

Price: It is expansive, but... it's New York. It is a reasonable price for New York.

Room Tip: I enjoyed Club Room a lot. If possible, get a room with access to the Club Room.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lafayette, Indiana
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 14, 2013

I was in New York City on business for a trade show. This hotel was wonderful! The room was beautiful, functional and honestly ranks as one of the best rooms I have ever stayed in. The best part: I had a wonderful view of Grand Central Station and 42nd Street. While the room was wonderful, room service left quite a bit to be desired. I ordered the hamburger. Awful! The only other issue is that my room was quite noisy and it was very difficult to regulate the temperature in the room.

Room Tip: I'm be upfront and ask for a great view!!!!!
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

we choose the grand Hyatt for our most recent stay in NYC and I'm so pleased we did! This hotel could not be more convenient! The fact that its attached to grand central so great for the subway/trains, is a very short walk from Times Square and the airport shuttle bus leaves from right across the road are just a few reasons!
Our room was a grand king facing onto grand central and it was perfect-the bed was huge and so comfortable, there was a nice sized seating area with a table. The shower was fantastic, just what you need after a long day in the city, my only complaint about the bathroom is the location of the toilet roll-it's a little awkward to get to!
The room was cleaned all but one day (we got a memo apologising that not all rooms would be attending to due to the weather).
The staff on check in we're friendly and helpful-it rained heavily one day we were there and we we're given an umbrella to use free of charge.
On my birthday the hotel sent a card and a gift to my room! A very kind and thoughtful touch!
We left our luggage with the concierge after check out as we had a late night flight (this service was charged at $2 per bag), definately worth doing to save carrying things and/or wasting your last hours in this magic city!
I would definately stay in this hotel again (although next time I would request to be on the other side just for a change!)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

Stayed at the hotel just before the Northeast NEMO Blizzard. Great service and Great food! Location is fabulous! Highly recommend this hotel for business or pleasure. Front desk staff is very helpful. Grand Club is excellent. 24 hour market is convenient. Access to Grand Central Station is wonderful! Special thanks to Allan & Todd.

Room Tip: higher floors are quieter
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Top Contributor
86 reviews 86 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

Location is perfect if you're into walking thru Manhattan, or if arriving or departing at central station. Hotel is too big and it may take a while to go down into the lobby at morning rush hour since elevators are not that big. Personnel has great service attitude, there is a small coffee shop in the lobby very convenient.

Stayed January 2013, traveled on business
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Syracuse, NY
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 11, 2013

We got a good deal via Priceline for the weekend of the "Nemo" snowstorm. That affected cleaning service for one day, as housekeepers couldn't come in--no big deal. Our room was compact but modern with a good lighting and switches and AC outlet plan. Good bathroom. Most important--staff, especially reception--was friendly and smiling.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bethany
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 11, 2013

I stayed for a night in January. The location is great, straight from the Grand Central, I didn't even have to go out to reach the hotel.
So good parts: close to everything, clean , decent size rooms for NYC standards.
Bad: the heating in the room was stacked at 75 degrees, and while outside were like 9, inside was quite cold.Could not increase the temp in the room as much as I tried to.

Room Tip: I had a corner room and was really cold.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Green Hotel in New York City
#162 Luxury Hotel in New York City
#196 Romantic Hotel in New York City
#204 Family Hotel in New York City
#222 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Grand Hotel Hyatt New York
Hyatt Hotel New York City
New York City Grand Hyatt Hotel
Hotel Hyatt New York
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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