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“Wonderful” 5 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)   |  
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Ranked #256 of 446 hotels in New York City
GreenLeadersSilver level
Houston, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Wonderful”
5 of 5 stars Reviewed February 14, 2013

I was in New York City on business for a trade show. This hotel was wonderful! The room was beautiful, functional and honestly ranks as one of the best rooms I have ever stayed in. The best part: I had a wonderful view of Grand Central Station and 42nd Street. While the room was wonderful, room service left quite a bit to be desired. I ordered the hamburger. Awful! The only other issue is that my room was quite noisy and it was very difficult to regulate the temperature in the room.

Room Tip: I'm be upfront and ask for a great view!!!!!
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

we choose the grand Hyatt for our most recent stay in NYC and I'm so pleased we did! This hotel could not be more convenient! The fact that its attached to grand central so great for the subway/trains, is a very short walk from Times Square and the airport shuttle bus leaves from right across the road are just a few reasons!
Our room was a grand king facing onto grand central and it was perfect-the bed was huge and so comfortable, there was a nice sized seating area with a table. The shower was fantastic, just what you need after a long day in the city, my only complaint about the bathroom is the location of the toilet roll-it's a little awkward to get to!
The room was cleaned all but one day (we got a memo apologising that not all rooms would be attending to due to the weather).
The staff on check in we're friendly and helpful-it rained heavily one day we were there and we we're given an umbrella to use free of charge.
On my birthday the hotel sent a card and a gift to my room! A very kind and thoughtful touch!
We left our luggage with the concierge after check out as we had a late night flight (this service was charged at $2 per bag), definately worth doing to save carrying things and/or wasting your last hours in this magic city!
I would definately stay in this hotel again (although next time I would request to be on the other side just for a change!)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

Stayed at the hotel just before the Northeast NEMO Blizzard. Great service and Great food! Location is fabulous! Highly recommend this hotel for business or pleasure. Front desk staff is very helpful. Grand Club is excellent. 24 hour market is convenient. Access to Grand Central Station is wonderful! Special thanks to Allan & Todd.

Room Tip: higher floors are quieter
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oregon
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

Location is perfect if you're into walking thru Manhattan, or if arriving or departing at central station. Hotel is too big and it may take a while to go down into the lobby at morning rush hour since elevators are not that big. Personnel has great service attitude, there is a small coffee shop in the lobby very convenient.

Stayed January 2013, traveled on business
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Syracuse, NY
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 11, 2013 via mobile

We got a good deal via Priceline for the weekend of the "Nemo" snowstorm. That affected cleaning service for one day, as housekeepers couldn't come in--no big deal. Our room was compact but modern with a good lighting and switches and AC outlet plan. Good bathroom. Most important--staff, especially reception--was friendly and smiling.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bethany
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 11, 2013

I stayed for a night in January. The location is great, straight from the Grand Central, I didn't even have to go out to reach the hotel.
So good parts: close to everything, clean , decent size rooms for NYC standards.
Bad: the heating in the room was stacked at 75 degrees, and while outside were like 9, inside was quite cold.Could not increase the temp in the room as much as I tried to.

Room Tip: I had a corner room and was really cold.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois USA
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed February 11, 2013

Good location next to Grand Central and generally safe area. Nothing fancy otherwise, but it is pretty reasonably priced for New York. The rooms are small, bathrooms are tiny, hard beds, clean (except for obvious stains on some furniture), desk is so small it is unusable, dim lighting in rooms. The check out was slow even though it was not crowded. It was a quiet hotel, which I thought was good.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt New York

Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
Hyatt Hotel New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Green Hotel in New York City
#132 Luxury Hotel in New York City
#192 Family Hotel in New York City
#231 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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