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“Birthday wknd in NYC” 5 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)   |  
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Ranked #258 of 454 Hotels in New York City
GreenLeadersSilver level
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Birthday wknd in NYC”
5 of 5 stars Reviewed February 13, 2013 via mobile

we choose the grand Hyatt for our most recent stay in NYC and I'm so pleased we did! This hotel could not be more convenient! The fact that its attached to grand central so great for the subway/trains, is a very short walk from Times Square and the airport shuttle bus leaves from right across the road are just a few reasons!
Our room was a grand king facing onto grand central and it was perfect-the bed was huge and so comfortable, there was a nice sized seating area with a table. The shower was fantastic, just what you need after a long day in the city, my only complaint about the bathroom is the location of the toilet roll-it's a little awkward to get to!
The room was cleaned all but one day (we got a memo apologising that not all rooms would be attending to due to the weather).
The staff on check in we're friendly and helpful-it rained heavily one day we were there and we we're given an umbrella to use free of charge.
On my birthday the hotel sent a card and a gift to my room! A very kind and thoughtful touch!
We left our luggage with the concierge after check out as we had a late night flight (this service was charged at $2 per bag), definately worth doing to save carrying things and/or wasting your last hours in this magic city!
I would definately stay in this hotel again (although next time I would request to be on the other side just for a change!)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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4,433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (623)
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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

Stayed at the hotel just before the Northeast NEMO Blizzard. Great service and Great food! Location is fabulous! Highly recommend this hotel for business or pleasure. Front desk staff is very helpful. Grand Club is excellent. 24 hour market is convenient. Access to Grand Central Station is wonderful! Special thanks to Allan & Todd.

Room Tip: higher floors are quieter
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oregon
Top Contributor
79 reviews 79 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

Location is perfect if you're into walking thru Manhattan, or if arriving or departing at central station. Hotel is too big and it may take a while to go down into the lobby at morning rush hour since elevators are not that big. Personnel has great service attitude, there is a small coffee shop in the lobby very convenient.

Stayed January 2013, traveled on business
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Syracuse, NY
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 11, 2013 via mobile

We got a good deal via Priceline for the weekend of the "Nemo" snowstorm. That affected cleaning service for one day, as housekeepers couldn't come in--no big deal. Our room was compact but modern with a good lighting and switches and AC outlet plan. Good bathroom. Most important--staff, especially reception--was friendly and smiling.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bethany
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 11, 2013

I stayed for a night in January. The location is great, straight from the Grand Central, I didn't even have to go out to reach the hotel.
So good parts: close to everything, clean , decent size rooms for NYC standards.
Bad: the heating in the room was stacked at 75 degrees, and while outside were like 9, inside was quite cold.Could not increase the temp in the room as much as I tried to.

Room Tip: I had a corner room and was really cold.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois USA
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed February 11, 2013

Good location next to Grand Central and generally safe area. Nothing fancy otherwise, but it is pretty reasonably priced for New York. The rooms are small, bathrooms are tiny, hard beds, clean (except for obvious stains on some furniture), desk is so small it is unusable, dim lighting in rooms. The check out was slow even though it was not crowded. It was a quiet hotel, which I thought was good.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
55 reviews 55 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 11, 2013

Stayed here with a friend for a vacation weekend in Feb 13. beautiful, literally stunning new 4-star hotel. Very modern, architecturally-stimulating design. Lobby/restaurant are beautiful and worthy of a lobby business meeting, date, or killing an afternoon on your iPad. The room, which ours was a 2-bedroom on 28, are roomy, very comfortable, and very stylish (but who spends time in the room). Very good modern makeover of this old dame.

Also fantastic Quality of Service from front desk staff upon check-in and check-out. If you want to be in Midtown, highly recommend.

Room Tip: HIgher rooms will have better views.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Green Hotel in New York City
#142 Luxury Hotel in New York City
#182 Family Hotel in New York City
#190 Romantic Hotel in New York City
#211 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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