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Grand Hyatt New York: Traveler Reviews

4.0 of 5
109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)
Hotel amenities
Grand Hyatt New York
Ranked #223 of 435 hotels in New York City
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3,270 reviews from our community

Traveler rating
    908
    1,304
    618
    267
    173
See reviews for
Families
627
 
Couples
857
 
Solo
223
 
Business
642
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Hong Kong, China
Top Contributor
88 reviews 88 reviews
86 hotel reviews
Reviews in 75 cities Reviews in 75 cities
89 helpful votes 89 helpful votes
“Average and below”
3 of 5 stars Reviewed February 3, 2013

Pros:
-Location- central to anywhere in New York.
- Fast lifts
- Comfortable king bed- decent sized room

Cons:
- Unreliable hot water- in the evening, it took 5 mins to get hotwater- the wait for hotwater was so long it prompted calls to reception. When there is hot water, it sometimes drops out and would come back on again.
- Small/ basic bathroom- way below Hyatt standard
- I have agreed to pay $100 for a late checkout at 5pm but found my keys did not work after 2pm. Back down to reception.
- Empty Mini Bar but there is a 24hr kiosk in the lobby.
- Room service was super expensive- there is an additional $5 to bring it to your room + 18% service charge on top!!!
- Have to pay for internet

Tips:
- There is plenty of breakfast options in the area- after all you are at Grand Central.
- Direct bus from Newark to Grand Central

It really is a business hotel.

Would I stay here again? Probably yes for business if the price is attractive.

Room Tip: There is plenty of cheap eat options near grand central
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jcjchung about Grand Hyatt New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“The Whole Place was Lovely”
5 of 5 stars Reviewed February 2, 2013 via mobile

I visited here back in March 2012 and the whole place was lovely, check in was very easy and the room was spotless with a great view. We didn't use many of the facilities inside the hotel has we where on a sight seeing trip of New York but the deli downstairs was handy for a coffee on the way out in the mornings.

Stayed March 2012, traveled with family
Was this review helpful? Yes 3
Ask Lucy G about Grand Hyatt New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great hotel”
5 of 5 stars Reviewed February 2, 2013 via mobile

Awesome rooms, great location. Worth it! Right next to grand central. Lobby is huge.
Always find you a taxi. Bryant park so close and best atmosphere. Times Square is short walk away and so is 5th avenue. Rooms are expensive but Hyatt is worth it. We stayed in New Years time and New York was so packed with people but this place was relaxing.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Janet O about Grand Hyatt New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“What a great place”
5 of 5 stars Reviewed February 2, 2013

I read a lot of reviews on trip advisor about the Grand Hyatt. I figure if more than half the reviews are good then it must be OK.

What I didn't expect was the grandeur of the foyer, the incredible level of service, the size and the quality of the room the the awesome-ness of the location.

What a fantastic place! An absolute must stay hotel and the best place to see NYC. Price is on the high side, but with good reason, not ridiculously expensive though and definitely worth it!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask B-Rad_Brisbane about Grand Hyatt New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Awesome ... Awesome ... Awesome”
5 of 5 stars Reviewed February 1, 2013 via mobile

Me and my wife stayed at the Grabd Hyatt for 4 nights in Jan . I can t fault anything about the hotel except maybe the drinks in the hotel bar are abit on the pricey side bug it's sort of to be expected .

We arrived at the hotel around 2pm (4pm check in) but were let into our room straight away no problem . The room was spacious and very clean. We had a problem with the room safe as it wouldn t lock on our code so phoned up the front desk and in minutes someone from security was there trying to fix it, he was unable to so called for a locksmith , again he arrived shortly after and eventually the safe was replaced for a new one . From top to bottom the staff were very pleasant, helpful and extremely effecient .

Location is excellent for all main attractions . (times square is 5 blocks away , only a 15 min walk ) which is past 5th and 6th avenues .

If I return to NYC , I shall be booking up at this hotel .

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pidge18 about Grand Hyatt New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Hyatt New York

Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
Hyatt Hotel New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Region: United States > New York > New York City > Manhattan , Midtown , Murray Hill
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#116 Luxury Hotels in New York City
#190 Family Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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