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“What a great place” 5 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Midtown)   |  
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Ranked #283 of 468 Hotels in New York City
GreenLeadersSilver level
Brisbane
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“What a great place”
5 of 5 stars Reviewed February 2, 2013

I read a lot of reviews on trip advisor about the Grand Hyatt. I figure if more than half the reviews are good then it must be OK.

What I didn't expect was the grandeur of the foyer, the incredible level of service, the size and the quality of the room the the awesome-ness of the location.

What a fantastic place! An absolute must stay hotel and the best place to see NYC. Price is on the high side, but with good reason, not ridiculously expensive though and definitely worth it!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,621 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (839)
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Nottingham, England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 1, 2013

Me and my wife stayed at the Grabd Hyatt for 4 nights in Jan . I can t fault anything about the hotel except maybe the drinks in the hotel bar are abit on the pricey side bug it's sort of to be expected .

We arrived at the hotel around 2pm (4pm check in) but were let into our room straight away no problem . The room was spacious and very clean. We had a problem with the room safe as it wouldn t lock on our code so phoned up the front desk and in minutes someone from security was there trying to fix it, he was unable to so called for a locksmith , again he arrived shortly after and eventually the safe was replaced for a new one . From top to bottom the staff were very pleasant, helpful and extremely effecient .

Location is excellent for all main attractions . (times square is 5 blocks away , only a 15 min walk ) which is past 5th and 6th avenues .

If I return to NYC , I shall be booking up at this hotel .

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orange, Florida, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 31, 2013

We stayed here while they were doing a very large renovation on premises. The room was very nice and the decor of hotel was modern. It was unfortunate that the renovations were going on and the regency club level was closed. That was very disappointing as that is why our family loves staying at Hyatt. We are platinum members and use are Hyatt visa to help earn points for free stays. This stay was actually an award stay that we could have used at any Hyatt anywhere in the world. Since we have stayed at other Grand Hyatt's before our family had great expectations of staying at one in New York City. Because of the renovation work the lobby was a mess the wait to get in and out of the hotel was not any fun the noise was also very annoying. Being platinum members usually gives you a room upgrade but that didn't happen either. Had we known all of this before making our reservation we would not have used our reward for a free stay at this Grand Hyatt the one in Orlando we have stayed at before would have been a better choice. Since we only had a short time in the city the problem of having to wait so long to get into or out of the hotel was a big problem and really ruined some our trip. We stayed back in October of 2011 sorry so late writing review. We are considering another trip New York City soon and was looking for places to stay for this trip. I thought of last stay at Grand Hyatt and I had never did a review for our stay. Looking at the Radisson this time for our stay. Love Hyatt but not sure want to take the chance of having my mini vacation a disappointing one.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyatt_NY_Mgmt, Manager at Grand Hyatt New York, responded to this review, February 27, 2013
Dear Linda M,
Please accept our sincerest apologies regarding your experience at Grand Hyatt New York during our renovation. The hotel staff tried to mitigate the disruption from the remodel to the best of their ability, so I am very sorry to hear about your stay. I can assure you if you decide to stay with us again, your stay will go seamlessly. Please email qualitynycgh@hyatt.com and we will make sure of it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kontich, Belgium
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 31, 2013

Absolutely nothing to complain about. The location was perfect. We were 4 in the room on the 27th floor during "Sandy". The rooms were very clean. They gave us as much information as possible during the hurricane and everyone was friendly and professional. The bathroom had a shower and a bath. Enough towels and we could always ask for more.
We asked for information about openings, closures, restaurants (as did everyone in this period) and they were incredibly helpful at the front desk.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 30, 2013

This hotel is convenient to the Theatre District, 5th Ave shopping, and Rockefeller Center. Subways and trains are in the adjacent Grand Central Terminal, which is worth a visit for anyone who has not seen it. I am not a fan of the hotel's remodelled rooms, which are very dark, even after turning on every lamp I could find. The bathroom was very small, and the shelf over the tiny sink made it impossible to wash your face without either hitting your head or splashing water on the floor. The staff are hit or miss. At check-in, you are encouraged to use the automated kiosks. The front desk staff seemed annoyed that I wanted to check in with a person, not a machine. The housekeepers were helpful. There are other more pleasant hotels to choose in the area in this price range, such as the InterContinental Barclay, or the Waldorf Astoria.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 30, 2013

I read the reviews before leaving on my trip to New York and they were very mixed. We stayed in a room on the 16th floor which is where the Club Lounge is located. The rooms are a good size with large bed and quite a large sitting area. There is no bath but the shower room is perfectly adequate. The room was immaculately clean. The club lounge was rather busy and noisy at the weekend with too many children but was calm and relaxing during the week. We had a problem with the heating in our room on one very cold night but our complaint was handled very efficiently. I always think that it is the way hotels cope with problems, which must happen sometimes, is one of the most important aspects of hotel management. The location of the hotel right next to Grand Central Station is excellent for tourists. I have stayed in much more luxurious 5 stars hotels but the Grand Hyatt is a good 5 star hotel at a reasonable price in a great location with mostly very pleasant and helpful staff. We would stay again if we come back to New York.

Room Tip: Spend a bit more and have a room with access to the Club Lounge
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Africa
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 29, 2013

The best part of this hotel is the location. If you are arriving at Grand Central this is the hotel for you! The rooms are not the most amazing ever, but are clean, comfortable and by New York standards not ridiculous! The front of house staff could be more helpful, but you can't have everything I guess?

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Green Hotel in New York City
#169 Luxury Hotel in New York City
#206 Romantic Hotel in New York City
#226 Business Hotel in New York City
#227 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
New York City Grand Hyatt Hotel
Hotel Hyatt New York
Hyatt Hotel New York City
Grand Hotel Hyatt New York
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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