We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awesome ... Awesome ... Awesome” 5 of 5 stars
Review of Grand Hyatt New York

Save Saved
You added Grand Hyatt New York to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
A Suite Deal!
Ranked #256 of 452 hotels in New York City
GreenLeadersSilver level
Nottingham, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Awesome ... Awesome ... Awesome”
5 of 5 stars Reviewed February 1, 2013 via mobile

Me and my wife stayed at the Grabd Hyatt for 4 nights in Jan . I can t fault anything about the hotel except maybe the drinks in the hotel bar are abit on the pricey side bug it's sort of to be expected .

We arrived at the hotel around 2pm (4pm check in) but were let into our room straight away no problem . The room was spacious and very clean. We had a problem with the room safe as it wouldn t lock on our code so phoned up the front desk and in minutes someone from security was there trying to fix it, he was unable to so called for a locksmith , again he arrived shortly after and eventually the safe was replaced for a new one . From top to bottom the staff were very pleasant, helpful and extremely effecient .

Location is excellent for all main attractions . (times square is 5 blocks away , only a 15 min walk ) which is past 5th and 6th avenues .

If I return to NYC , I shall be booking up at this hotel .

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,272 people have reviewed this hotel

Traveler rating
    1,220
    1,688
    837
    330
    197
See reviews for
941
1166
263
938
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (588)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Port Orange, Florida, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 31, 2013

We stayed here while they were doing a very large renovation on premises. The room was very nice and the decor of hotel was modern. It was unfortunate that the renovations were going on and the regency club level was closed. That was very disappointing as that is why our family loves staying at Hyatt. We are platinum members and use are Hyatt visa to help earn points for free stays. This stay was actually an award stay that we could have used at any Hyatt anywhere in the world. Since we have stayed at other Grand Hyatt's before our family had great expectations of staying at one in New York City. Because of the renovation work the lobby was a mess the wait to get in and out of the hotel was not any fun the noise was also very annoying. Being platinum members usually gives you a room upgrade but that didn't happen either. Had we known all of this before making our reservation we would not have used our reward for a free stay at this Grand Hyatt the one in Orlando we have stayed at before would have been a better choice. Since we only had a short time in the city the problem of having to wait so long to get into or out of the hotel was a big problem and really ruined some our trip. We stayed back in October of 2011 sorry so late writing review. We are considering another trip New York City soon and was looking for places to stay for this trip. I thought of last stay at Grand Hyatt and I had never did a review for our stay. Looking at the Radisson this time for our stay. Love Hyatt but not sure want to take the chance of having my mini vacation a disappointing one.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyatt_NY_Mgmt, Manager at Grand Hyatt New York, responded to this review, February 27, 2013
Dear Linda M,
Please accept our sincerest apologies regarding your experience at Grand Hyatt New York during our renovation. The hotel staff tried to mitigate the disruption from the remodel to the best of their ability, so I am very sorry to hear about your stay. I can assure you if you decide to stay with us again, your stay will go seamlessly. Please email qualitynycgh@hyatt.com and we will make sure of it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kontich, Belgium
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 31, 2013

Absolutely nothing to complain about. The location was perfect. We were 4 in the room on the 27th floor during "Sandy". The rooms were very clean. They gave us as much information as possible during the hurricane and everyone was friendly and professional. The bathroom had a shower and a bath. Enough towels and we could always ask for more.
We asked for information about openings, closures, restaurants (as did everyone in this period) and they were incredibly helpful at the front desk.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 30, 2013

This hotel is convenient to the Theatre District, 5th Ave shopping, and Rockefeller Center. Subways and trains are in the adjacent Grand Central Terminal, which is worth a visit for anyone who has not seen it. I am not a fan of the hotel's remodelled rooms, which are very dark, even after turning on every lamp I could find. The bathroom was very small, and the shelf over the tiny sink made it impossible to wash your face without either hitting your head or splashing water on the floor. The staff are hit or miss. At check-in, you are encouraged to use the automated kiosks. The front desk staff seemed annoyed that I wanted to check in with a person, not a machine. The housekeepers were helpful. There are other more pleasant hotels to choose in the area in this price range, such as the InterContinental Barclay, or the Waldorf Astoria.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2013

I read the reviews before leaving on my trip to New York and they were very mixed. We stayed in a room on the 16th floor which is where the Club Lounge is located. The rooms are a good size with large bed and quite a large sitting area. There is no bath but the shower room is perfectly adequate. The room was immaculately clean. The club lounge was rather busy and noisy at the weekend with too many children but was calm and relaxing during the week. We had a problem with the heating in our room on one very cold night but our complaint was handled very efficiently. I always think that it is the way hotels cope with problems, which must happen sometimes, is one of the most important aspects of hotel management. The location of the hotel right next to Grand Central Station is excellent for tourists. I have stayed in much more luxurious 5 stars hotels but the Grand Hyatt is a good 5 star hotel at a reasonable price in a great location with mostly very pleasant and helpful staff. We would stay again if we come back to New York.

Room Tip: Spend a bit more and have a room with access to the Club Lounge
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Africa
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 29, 2013

The best part of this hotel is the location. If you are arriving at Grand Central this is the hotel for you! The rooms are not the most amazing ever, but are clean, comfortable and by New York standards not ridiculous! The front of house staff could be more helpful, but you can't have everything I guess?

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2013

I loved this hotel. I had not been in it for many years and was very pleased to see the chic renovations and overall modern design. From the moment we got out of our cab and were greeted warmly by the staff, through the very efficient check-in, we were delighted by the quality and focus given to the customer service experience. Our room was spacious, nicely decorated and very comfortable. Although I had read in other reviews that the elevator service was very slow, we never waited more than a few minutes for a ride. Great hotel. Great service. We look forward to a return visit soon.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grand Hyatt New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#28 Green Hotel in New York City
#40 Spa Hotel in New York City
#143 Luxury Hotel in New York City
#179 Family Hotel in New York City
#191 Romantic Hotel in New York City
#214 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Orbitz, Tingo, Priceline, Otel, BookingOdigeoWL, Reservation Counter, TripOnline SA, Agoda and Venere so you can book your Grand Hyatt New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

Owners: What's your side of the story?

If you own or manage Grand Hyatt New York, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.