I have stayed at Hyatt Hotels all over the United States. The Park Hyatt in Washington D.C. and the Grand Hyatt Kauai, Hawaii are probably the best the chain has to offer, however Hyatt has some pretty shabby hotels including the Hyatt Regency Miami, Hyatt Regency Atlanta Downtown, and the Grand Hyatt New York takes the cake, I don't even know how this hotel could be in the Hyatt chain. The lobby is out of the 80s, with it's marble and mirrors, guest rooms are the absolute pits, rooms are dated and have a drab, dirty feel to them, most rooms have a queen or king size bed, but don't expect much bathroom space, you can't even turn around in the bathroom. I had a problem with mold and mildew in my shower, so I complained and received a credit on my bill. I would have rather had a clean room that didn't require flip flops to be worn in the shower and around the carpet, but since I was there only a few days I didn't make a fuss. I must say that in a city like New York, I would think that Hyatt would want to represent itself better than this, they should consider getting rid of this hotel. I got a significantly discounted rate of around $200 a night on priceline, normally that room sold for $419. I pity the person who spends $400+ a night on this dump.

Having just come back from 5 nights at the Grand Hyatt I have to say how impressed we were. I was very dubious about going after reading some of its reviews.

The location is outstanding, 15 minutes walk to Empire State and Times Square, 20 minutes to Macys and 5th Ave shops, and if you want to go further afield the subway is next door! There are several good restaurants nearby, Pershing Square opposite does some amazing breakfasts but get there early as the queues get very long by 8am. There is also a good Mexican restaurant round the corner as well as an Irish pub should you fancy a beer.

We had a duluxe king room on the 17th floor and it was very spacious with a separate area for sitting etc with a swivel TV to watch depending on where you were in the room. Granted the bathroom was a little on the small side but overall excellent value.

The gym was excellent providing free headphones and cold towels.

The staff were polite attentive and the overall service was excellent.

It would have been nice to have tea and coffee facilities in the room but there was a coffee/snack bar in the lobby that was reasonably priced and opened early.

Overall I would highly reccomend this hotel and of course New York, can not wait to go back!!

I stayed at the Grand Hyatt with my family for 3 nights. The location was excellent right next to Grand Central Station. We could do a lot of walking from there and pick up any metro or train next door. The rooms were big, clean and furnished with good taste. Most hotel rooms in NewYork are very tiny but these were just right. I would definetly stay here again. I had done a lot of internet research before booking my stay here and I was looking at hostels and 2-3 star hotels but they were as expensive as this one, so it's really not worth going to a crappy hotel for a few dollars less.

There were 3 adults and one child in our party. We were told we would have 3 beds, however on arrival there were only 2 double beds, (English doubles) and therefore 1 adult had to share with a child, which was not ideal. We were told no other beds could be put in a room because of health and safety. The room was small and it was crowded with 4 of us, however we did not spend much time in our room luckily. On showering early in the morning we had no hot water, and the water was only tepid on other occasions. What we missed most was there there were no tea and coffee making facilities, and we really needed a drink first thing in the morning. However the location was excellent, could not fault it, and we made use of Starbucks in Grand Central Station. Previously we stayed at the Waldorf Astoria, would prefer that if went again, it did at least have some character.