I stayed there with a friend who got a free night on credit card points or something. He had told the hotel ahead of time that we need 2 beds.The staff must not have been quite ready because they originally gave us a room with only 1. Then they proceeded to give us an upgrade to a Jr. suite.

I'm not sure how much this would otherwise cost but it was upscale with fancy touchscreen lighting and 2 TVs. Can't say the same for the 2nd bed. Apparently they use these portable beds for situations like these. Man these things are uncomfortable! You can feel the coils all over. Still, I'm not complaining becasue the price was certainly right.

My wife, my two children (6 and 3 yrs) and myself stayed at the Hyatt in early December 2012. We had booked one room (regency club), 2 beds and requested a crib. Noted on the reservation was the fact that we would not be arriving until after 9PM. The problems began when we drove around in circles looking for some indication of how to find valet parking. After solving small inconvenience, we arrived and checked in. During the check in process at about 10PM, my wife again asked about the crib and was assured we would have one. We arrived at our room and what do you know -- no crib. My wife and 3 yr old stayed in the room and my son and I went to the Regency Club (open 24hrs) to get some juices and snacks. After using the pass key to get into the Regency Club the only things we could find that were not locked up were water, coffee and nuts. Upon calling the front desk and speaking with the front desk manager, we were informed that while the Regency Club was open 24hrs., at 9PM all items except those previously mentioned were locked up until the morning. When I stated that this was unacceptable since they advertised open 24 hrs I was told that was the way it was and if I wanted something I could come down to the lobby and purchase those items.

Now to the room -- if you try to turn around in the bathroom you have to have the door open or you will hit something. The lighting of the room is touch pads on the wall, which would be ok if you had a tutorial on how to make them work or how to stop them from turning back on after they are turned off.

We had scheduled a 2 night trip, but dreaded the hotel so much that we left early (5pm) on Saturday. Since I had used points for the stay, I requested the points be returned to the account and was politely told simply "no" by both the hotel and the points telephone service.

Overall I will never stay at this hotel again. Hyatt used to be such a wonderful system and you knew what you would get, but we probably would have been better off at a budget hotel. I have been disappointed with Hyatt on a whole new level.

Was our 2nd time staying at the Hyatt and this time it was our honeymoon. The place had had a facelift and looks amazing the staff were incredibly helpful and friendly and did everything possible to make our stay/honeymoon a enjoyable one. Ideally located and has all you need within walking distance as well as the main shopping areas and some of the main attractions. We cannot wait to go back again. I will always stay at the Hyatt when visiting the Big Apple. Thanks to every1 at the Hyatt especially Jillian who made our stay extra special. Perhaps I'm not as fussy as some of the people who right reviews or perhaps they are to picky. You cannot fault this hotel

we stayed here to do a bit of xmas shopping from the uk, there where me and my wife and our friends, we had slightly different views on the hotel. the things we agreed on where the rooms where clean and a decent size although no bath. all facities where good. i liked it because you were not pestered all the time, where as our friends like a more personnel service. we all agreed it was hidiously expensive to eat and drink there though. location couldnt be bettered for us though, i would be happy to stay again