We were upgraded as soon as the reception realised we were staying for a week. Very pleasant room with huge bathroom and walk-in wardrobe. Sofa, table chairs, storage etc. all of very high standard and the room was cleaned spotlessly - we left the maid a tip every day which may have helped.

View from the window was of an office building rather than Manhattan but the room was quiet - we were not aware of any problems at all with noise from the lifts or other rooms.

The concierge staff were genuinely friendly and extremely helpful over every little thing: "The best comic store sir? Certainly that would be Midtown Comics on Lexington. Shall I call them to expect you sir?"

It's next to Grand Central which had one nice burger joint and some very dodgy food outlets but a wonderful place to people watch. A very pleasant walk up 42nd St to Bryant Park and Times Square in fact the hotel was ideally situated for the central NY sights. We didn't eat in the hotel as the prices were a bit steep but it is a NY hotel and we expected that. No problem though as there were many places to eat from 'posh' to burger within 5 minutes walk and dozens around Times Square a bit further away.

We had a great time and would recommend the experience to anyone.

I had read some reviews about the check in process being cold and impersonal... My experience was just the opposite. Evone checked us in and could not have been nicer or more helpful. In fact the all of the check in staff seemed very helpful. Just ask for what you would like and they go the extra mile to accommodate. Our room is nice and a good size for a family of four.

I stayed here for one night from 12/26-12/27. The hotel is right next to Grand Central Station which, of course, is very convenient. However, it makes it very busy and loud. You get noise from people and noise from honking vehicles and sirens from emergency vehicles. The woman who checked us in was nice and gave us a king room, 3012. The rooms, by NYC standards, are good size. The design of the rooms are modern and ugly in my opinion. There's a huge wall size mural on the back of the bed and the room is painted an ugly pewter color. The carpet is black with small pinstripes. If you like modern design then maybe you won't mind. There's an ironing board and hairdryer but no luggage stand or coffee maker. I am seeing less and less coffee makers in NYC hotel rooms, very disapointing. The bed was comfortable but had 3 postage stamp sized pillows. For a king bed you need larger pillows and more of them. The bathroom was average size but had a small sink with a shelf above it that I almost hit my head on when I bent down to wash my face. There was also toothpaste splatter all over the wall next to the sink (gross) which I ended up cleaning. The toilet is an industrial type with a loud flush. It was ugly, loud and didn't even flush properly. There are plenty of 4 star hotels in NYC, I would choose another one next time.

We stayed at the Grand Hyatt between Friday 21st Dec to 25th Dec 2012.

Location. Very good. Central easy to find. Easy walking to Rockafella and Times Sq.

Transport links. Next to Grand Station, JFK to Hotel by taxi $52.00 plus $6.50 toll and tip at 15%. 30 to 40 mins away. Never used underground.

Room. Large queen bed very comfortable. Fridge and safe. Had room 3167 away from road noise and lifts. Essential if you are a light sleeper. Bathroom small but adequate. Air con noisey and flush very noisey. TV Good

Lifts : Quick and easy. Never waited long

Check in/out. Simple efficient. Can leave bags at $2 per bag if plane departs after check out. Check out 11:00 am

Breakfast: Available across the road under the arches. New Yorker breakfast ) two toast, jam butter, coffee, fresh orange, and two eggs with bacon and fried potatoes $17 each plus Taxes and Service charges 16% $42 in total.

Wifi : Avaiable at cost or free at cafe or Starbucks two/three doors away and at any Starbucks.

Tours : Use the RED bus tours , 48 hr hop on all tour bus was $44 each plus $10 if you wanted to add the night tour. Tours sections last 2 hrs.

Rockerfella Centre; $30 each including two photos emailed to you. Go early or book. Remember you need a clear day and the direction of the sun for photo's.

Macys easy walking distance.