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“Great hotel helpful staff” 5 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)   |  
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Ranked #259 of 453 Hotels in New York City
GreenLeadersSilver level
Kettering, England, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Great hotel helpful staff”
5 of 5 stars Reviewed November 30, 2012

This was a great hotel the staff very helpful the rooms are large modern clean& comfortable with a large walk in wardrobe that also had the room to hold our two large and one small suitcases without you falling over them every time you went in the wardrobe , the bathroom was standard but clean,tidy & well stocked ,,in the living area there is also i seating area with a sofa and table . And a large kingsize bed , although this is a busy part of midtown our room was on the 18th floor and did not find the traffic noise to be a problem a great base to explore New York you could be shopping in 5th ave within 10/15 minutes walking and time square within 20/30 mins walk, I would use this hotel again

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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4,333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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glasgow
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 30, 2012

We took a shopping trip for a few days to New York and booked this hotel as part of a package. The foyer is huge and check in was easy. We were on the 23rd floor and we had booked an executive double room. The bed was huge, the room was small. The bathroom was ridiculously small but did have toiletries and a hairdryer. There was a fridge in the room but with nothing in it. We went down to the coffee shop in the lobby and bought some drinks i.e. water etc and I found it really dear. Not as dear as when we went for a drink in the bar and a small glass of white wine and a soda water was over $20. It does have a nice view of the street but you certainly pay for it.
The location however is outstanding and you can walk to 5th Avenue and Times Square in minutes. It is also part of Grand Central Station that has its own eclectic choice of shops.

Room Tip: Rooms overlooking the front of the hotel are surprisingly quiet and have a good view of the street
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 29, 2012

As with many reviewers here we found that the location couldn't be beat. We purchased a $29 7 day subway card and were able to zoom around the city knowing that we could return to the hotel easily whenever we needed. Although in a busy part of midtown I didn't find traffic noise to be a problem and I am a very light sleeper.

The hotel itself was OK but nothing amazing. On checking in there was a delay while they tried to locate a room for us but we were soon on our way to the 27th floor. The room itself was huge - far larger than the one I paid 3 times as much for at the Peninsula a few months earlier. There was a small sofa and table area plus a walk in wardrobe which had plenty of space for our two large suitcases.

The bathroom was tiny but that wasn't an issue - after all, how much time do you spend in the bathroom!?

The let downs though were as follows:

The vent in the bathroom let freezing cold air in. As the bathroom door was about 3 feet from the bed this meant that unless the door was tightly closed I was freezing in bed! It also made for a very cold exit from the shower in the morning.

Also, although the hotel had recently been renovated it appeared to have been done on the cheap in some cases. The table was not held together securely as the top was just glued on - when you tried to move it the top came off!!

Overall it was a perfectly good (if somewhat cold) place to lay your head at night and the location made getting around Manhattan very easy. If the price was right I'd probably stay again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hampshire
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 29, 2012

We based ourselves here to explore New York - fantastic location, great room, friendly staff. Disappointing not to have complimentary wifi, but Starbucks was just down the road. All in all a very pleasant stay.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Balneario Camboriu, SC, Brazil
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 28, 2012

It's a very nice hotel, with a good location in Midtown Manhattan. The reception is wonderful, modern and the staff is usually helpful. Rooms, beds and the bathroom are small considering the hotel price, but very comfortable. The restaurant is modern, with a menu minimalist (and I didn't like it). I missed a "real" breakfast! However, overall is a good choice.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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virginia
Top Contributor
144 reviews 144 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 28, 2012

The staff immediately recognized our family of weary travelers with our Platinum Card in hand at check in and were wisked away to a private room. The lobby and bar area were nice respites from the cold winds. The room itself though is very average with a terribly small bathroom, the sink area was only a pedestal sink with a ledge above that made it difficult to put on makeup and hold all our sundries. Overall thoug in this high rent district of midtown, its location is perfectly excellent for travel due to its attachment to grand central station. We would defintiely stay there again, card holders or not.

Room Tip: ask for a corner room- they appear larger on the room map
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 28, 2012

We stayed here over the Thanksgiving weekend. This is a large very busy hotel however our room was quiet and also has great blackout blinds ensuring good nights sleep. We stayed on the 23rd floor - also has fastest lifts ever! The room is a decent size with walk in wardrobe and nice bathroom. Has everything you might need. Best thing about it is the location - Empire State Building/Times Square easy walking distance. Check out Grand Central Station - has a really good seafood restaurant - also have a look in the Grand Central Market - amazing food shop. All in all a very enjoyable stay. There was a bit of drama on Saturday late afternoon with about 9 Fire Engines turning up and firemen all over the hotel - there was some confusion with the evacuation drill which I would recommend they investigate and rectify. Nice bar also - expensive cocktails!

Room Tip: our room was at the back which is maybe why it was quiet. Not sure what the front of hotel would be...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#27 Green Hotel in New York City
#39 Spa Hotel in New York City
#142 Luxury Hotel in New York City
#173 Family Hotel in New York City
#195 Romantic Hotel in New York City
#211 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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