Stayed almost a week at the Grand Hyatt New York.

It is situated next to Grand Central Station. If you are a tourist the location is terrible. I would rather stay near Central Park or somewhere around SoHo or Greenwich Village.

Grand Hyatt New York is quite big and the lobby feels like a train station. If you stay on the upper floors you will be waiting for the elevator all the time.

The first room I got was actually pretty nice except from the broken toilet. I had to complain for two days before I was moved to another room. I was not happy!

In the next room everything was working, but the bathroom was very cramped.

In both rooms the air condition was not working well. I attended a conference at the hotel. The conference rooms were SO cold that I had to leave the conference several times to regain a normal body temperature. When I asked for a more human temperature, the answer was: Not possible.

I will not stay at Grand Hyatt New York again and wouldn’t recommend this hotel for my worst enemy.

PS. One positive thing about the Grand Hyatt New York: The concierge service (prior to arrival) worked well.

A nice enough hotel in an excellent location that is almost completely designed to accomodate the business traveler; families not so much. The decor is cold and masculine with so so service and a conciege service that was only mildly helpful. The room was about average by NYC standards, and more than functional although the lack of a coffee/tea service in the room was a glaring oversight, as was the absence of any complementary wireless in rooms or public paces (can be bought for $16 a day). The little 24 hour mini-market in the lobby is nice to have, but grossly overpriced ($3.70 for a small cup of coffee when the Starbucks around the corner charged $2.10). But most guests will hardly notice since they are likely on an expense account. The big advantage of this property is its price/ location quotant. We could walk to just about everything in mid-town/ theater district, including central park about 20 minutes away. And its right next to Grand Central, which was huge.

As a resident of New York City, it's rare that I would stay in a hotel here in Manhattan but hurricane Sandy hit and I had the pleasure of staying at the Grand Hyatt. I can't believe the ratings aren't higher for this place. First- it's next to Grand Central so in my opinion especially if you're a visitor to our city- it's a perfect location to see as much as possible. Second, the room is spotless, there's a flat screen tv, comfortable bed, and state of the art fitness center. I would ask for a room on the highest floor to get a great view.

My general assessment, staying at many hotels, is that this is an average hotel. No major complaints, but no rave reviews. Since I gave the Hyatt in San Francisco 4 stars - then this hotel probably deserves 2.5-3.0 stars.

The hotel is very large and in a great location in Manhattan - easy walking distance to anything in mid-town. Everything was clean, in good working condition and appeared well taken care of. I had reserved a King room in the club level. The room was very large - although somewhat sparsly furnished - and only what appeared to be a double bed (although the usual very comfortable Hyatt bed). The bathroom was small - just a standup shower and the toilet and vanity were so close together that to take care of business you had to sit sideways...(seriously)

The Club Lounge was large and very busy but well stocked with a good selection. In the club lounge they do charge for alcohol - which is fine - although the prices were comparable to the lobby lounge - for quite generic wine.

Again, I looked for that WOW factor and it just wasn't there. Service was as you would expect in a massive city hotel. Nothing bad but nothing to draw me back again.

The one negative experience that I had was with the parking. I understand that they are a third party vendor - but they do represent the hotel and appear to provide a service exclusively for hotel guests. We checked in at 3:19 one afternoon and checked out (thanks to a late check-out) at 2:50 the next afternoon. The parking was $120 because they said we stayed over 24 hours. Initially they claimed we had checked in at 2:00 according to the stamp on the ticket - so I assumed they pre-stamped the ticket but it seems that because of the clocks turnback I had actually stayed more than 24 hours. The valets seemed to take alot of pleasure in this - of course no manager was on duty so in order to get my car I had to pay - the additional 30 minutes cost $50. I think that this is a bad business practice and reflects poorly on the hotel.