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“Great location and newly decorated room” 4 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Manhattan)   |  
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Ranked #259 of 459 Hotels in New York City
GreenLeadersSilver level
Aurora, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great location and newly decorated room”
4 of 5 stars Reviewed November 5, 2012

Our room was ready on arrival. It was a corner king with a great view but a thermostat set on 56 and no heat. A manager soon arrived and gave us a choice of rooms. Problem solved.Later that evening some chocolate covered strawberries and wine were sent to our room.
Breakfast in club room was very good.
All in all good work Hyatt!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (685)
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Adelaide, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed here on our first trip to New York and we were very pleased with the hotel.
Fantastic location as it is next to Grand Central Station and also a short walk to Times Square.
All staff were very friendly and eager to help.
Concierge was fantastic as they booked us on the Sex and the City Tour and also gave us great tips on other shows/tours to do.
I would reccommend staying here to my friends especially if they have never been to NYC
We were a little nervous about going to NYC but we felt safe the entire time we stayed at the Hyatt. Definately thumbs up!!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 5, 2012

If you want to be in the center of it all, the Grand Hyatt is a great place to stay. It is next to the theatre district, millions of restaurants, and fun to shop in the many stores in Grand Central Station. Room was very modern, clean, quiet.

Room Tip: Our room was high and faced Park Avenue - had a great view, and it was surprisingly quiet.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 5, 2012

I was at the Grand Hyatt working a conference. In terms of conference space, the Grand Hyatt is well suited to meetings. The cafe in the lobby has reasonably priced meals and snacks - when you're working a meeting and not finished until 8 or 10 each night, this is incredibly convenient as is the connection to Grand Central. The rooms are comfortable and clean. I wouldn't stay here as a tourist, but if you are in the city for work, this is a decent option.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 4, 2012

I was one of a party of eight staying at the Grand Hyatt to celebrate a 60th Birthday, we had three rooms between us for the duration of the stay. We were there for five nights from 26th - 30th October and sadly hurricane Sandy gate crashed 2 days in to our trip meaning we were pretty much confined to the hotel from Sunday night to the Wednesday (when we checked out) as 99% of shops and restaurants were closed for the storm which hit New York City on Monday 29th.

When we checked in on the Friday we were made aware that there was a storm heading towards the city in a few days, so the hotel were well aware and as we thought had taken all steps necessary to make sure it didn't compromise our stay.

Each of our three rooms were issued letters on the Sunday explaining that there would be limited services during the storm, including room service and house keeping. Despite having staff deliberately staying in the hotel, so as not to jeopardise their safety traveling to and from work or potentially have no staff be able to get to work because the public transport going out of service during the storm, there was still a poor service in place.

All three rooms were not made up for the last two days. One day we asked for new towels which took 8 hours to come to the room. The hotel made no effort to make up for this, no negotiation was made with any other services, in fact the food prices were put up for the three affected days. It cost $1000 dollars per day for the eight of us to eat a buffet of breakfast ($29 per person), lunch ($39 per person) and dinner ($49 per person).

Movies in the room were still full price, wifi was still an extortionate $17 per day. The wifi even went down during the storm and I had to go and ask for the money back, this should have been done automatically in my eyes.

Upon checkout and paying full whack for everything, the hotel had the audacity to charge us $2 per piece of luggage to be held securely for 4 hours until our taxi came to take us to the airport. When there are 8 of you and 11 suitcases you would think they would throw you a bone but... no.

It was a nice hotel but a huge shame that they didn't handle the situation any better, they took advantage of the situation and made money out of it. We will all think twice about staying there again.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyatt_NY_Mgmt, Public Relations Manager at Grand Hyatt New York, responded to this review, November 14, 2012
Dear Helen B,

We sincerely appreciate you taking the time to provide your feedback after your recent stay. On behalf of the Grand Hyatt New York, I'm very sorry to learn of your recent experience with us. If you will, please email qualitynycgh@hyatt.com so we may address your concerns with you directly.

Best,
Lauren
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2012

The hotel is just next to the subway and a walking distance from the Time Sqare. This is in my opinion the only reason one would chose this hotel. I was very happy to book this hotel based on our previous experience in a Grand Hyatt hotel in Singapore. Unfortunatelly, this hotel has nothing to do with the one in Singapore, it just did not felt like a four star hotel; especially when we asked for an extra bed in the room for our daughter and when we entered the room the bad was just in the midle, not lied horisontally, but vertically and waiting for us to struggle (no matter we were already tired because of the jet lag) in order to put our daughter to sleep. I phoned the front desk to ask for some help and in about an hour (when we already managed to put the bad in its normal position ourselves and finally felt asleep) someone was at the door with another bad!?!?!! No comment...
Also, during our stay, one big corporate event took place there, so when we walked out the elevators I felt like going out in the city, noisy and very crouded. Overall, I am not very keen on accomodating here again.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albury, Australia
Top Contributor
68 reviews 68 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 4, 2012

We stayed here in October for the first time. My husband was attending a conference there so we had to stay in the hotel. Shortly before he left for NYC I looked it up on TripAdvisor and was less than thrilled with what I read but said nothing as it was a fait a compli. When he rang me after arriving his first comments mentioned tiny bathroom and the difficulty of sitting on the loo with any degree of comfort, and the room was pretty small overall. By the next morning he had asked to be relocated as several things didn't work in the room plus it reeked of smoke which he hadn't mentioned to me as that is one of the things I detest. He was moved to another room on the club floor which was much better, still a cosy fit on the loo but considerably better he said , I dread to think what first one was like! The club floor has a really excellent lounge where there is free wifi (another real bug bear of mine, why hotels cannot and do not offer it is beyond me) very good food and drink, very comfortable and a lovely outside seating area. We left for the weekend and returned as we had left luggage there and for 2 nights just seemed simpler. We were not in a club room second time around, the room was very small and no tea/coffee facilities which for a hotel chain that I would imagine claims to be one of the better chains I felt was very poor. We had to use the laundry which one knows is always expensive but I felt a $3 charge to deliver it to our room was way over the top. The location is very good right on top of Grand Central which has excellent transport plus good shopping. Despite the good location I would not stay there again unless forced and certainly not without being on the club floor. I do not know what the value of club rooms are as expenses picked up the bill (fortunately) so hard to rate it value wise. Both rooms were quiet, although the doors do make a lot of noise when shutting.

Room Tip: If you can afford it or wrangle it club level is way to go
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Green Hotel in New York City
#142 Luxury Hotel in New York City
#180 Romantic Hotel in New York City
#182 Family Hotel in New York City
#216 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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