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“Enjoyed our Junior Suite!” 5 of 5 stars
Review of Grand Hyatt New York

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Grand Hyatt New York
4.0 of 5 Hotel   |   109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017 (Midtown)   |  
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Ranked #273 of 463 Hotels in New York City
GreenLeadersSilver level
Austin, TX
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Enjoyed our Junior Suite!”
5 of 5 stars Reviewed April 20, 2012

We stayed here over Easter weekend, our first visit since just before the renovations began. I must say we were impressed with the improvements! The lobby, the hallways, room interiors and Grand Club were really nice. The elevators are a weak point with the carpets already worn and filthy! The hotel was completely sold out due to the holiday and a large group of Carnegie Hall performers, most of whom were staying 4 to a room, but we were able to check in quickly and even an hour before 4 pm check-in. It was evident that the hotel staff was stretched thin with the capacity occupancy as calls to the front desk and concierge were slow to be answered and often placed on hold. We were glad they offered us (as Platinum members) a late check-out as the line to store luggage (at $2/bag) stretched across the lobby on the day we checked out.

Our previous stay here we were in a VIP suite on the 32nd floor. It was so spacious, I was concerned that we would be disappointed with our Junior suite this time. We were pleasantly surprised! It was at the end of the hall with a view overlooking Grand Central and all the way down 43rd St. to the Hudson. We didn't hear any street noise, elevator or hallway noises. I was told at check-in that this was one of their larger Junior suites, so I don't know how it compares to the standard. We found the living/dining area to be very spacious with two windows, an L-shaped sofa with twin sleeper hide-a-bed, a chair with ottoman (which looked more comfortable than it is), a dresser with lots of drawer space and a dining table with 4 stools. (Note: the short chair backs on the dining stools can be uncomfortable for sitting longer than a few minutes.) The wood floors, combined with the ample space, do create somewhat of an echo when speaking and walking. In addition, there was a mini-fridge and an LG LCD TV in both the living area and the bedroom. Surprisingly, neither TV offered a digital signal, so the pictures were not as good as they should have been.

The bedroom was much smaller with a third window, a Queen bed (I don't know that it could really accommodate a King.), another dresser with lots of drawer space and a chaise lounge. As mentioned by others, the bathroom was really tiny, but they have added shelving above and below the sink to make it more functional for storing toiletries. The shelving above the sink makes it very difficult to pull up the lever to close the drain and even harder to open it back up. If you're not careful, you could bang your head on the shelf when washing your face. There was a small shower with a nice rainshower type head.

The electronic shades are a nice touch, but it took us forever to discover the controls hidden behind the clock radio next to the bed. It would be nice if they offered more flexibility as it was all or nothing. All three shades were controlled uniformly and they could only be all fully open or fully closed. The living area can we somewhat dark when they are closed, but the direct bedroom view from the office building across the street necessitates them being closed if someone is changing in the bedroom. (Forget trying to change in the tiny bathroom!) Also, if one person is an early riser and wants to catch the dawn's early light, they can't do it without disturbing the sleepy-head in the bedroom. It would also be nice if the shades could be closed partway when the afternoon sun hits the living room windows. Overall, I found the lighting controls difficult to use and confusing to determine which controls which lights and the all on/off can pose problems when accidentally used by one person in one room when the other is counting on that light or darkness in the other room. The nightlight feature in the bathroom was nice.

As for the Grand Club, it was greatly improved from our previous visit, both in space, functionality and offerings. Overall, I thought the club was one of the best I've seen domestically. It received a lot of traffic that weekend, but we always found a space to sit and the food was replenished quickly. It will be even nicer when the outdoor seating area opens May 1st. The Concierges were really hit or miss, with one being worthless and unable to answer any questions, and the other going above and beyond in responding to requests. The latte/cappuccino machines are some of the best I've encountered for speed and variety of options. Even with the capacity crowd, there was rarely a wait. It was nice to be able to access them 24/7 along with some of the beverage refrigerators with soda and waters and the cookie jar. There is also a good selection of self-service nuts and snack mixes. Each of our three nights there, there was a different selection of both hot and cold hors d'ouvres with veggie cups & dip being a staple. Be sure to check the refrigerator! We never saw much of a dessert selection, but later in the evening they offered some delicious little chocolate mousse bites and when they were gone there were usually still cookies in the jar. Breakfast offered a good variety with a different egg dish each day, an assortment of fresh juices, oatmeal, smoked salmon, cold breakfast meats and cheeses, bagels, pastries, fruit cups, cereal and a delicious yogurt fruit parfait.

One note for those staying in non-suite accommodations, our daughter was in a standard room and she reported virtually no drawer space. Also, for Elite members entitled to free internet, they allow you to connect all your devices for free, but we didn't notice until after we signed up that only the standard wi-fi is included, not the premium. The front desk willingly removed the additional charges at check-out. Also, for those complaining about the lack of a coffee pot in the room, call Housekeeping and they will bring you one!

I would readily stay here next time I'm in NYC, if the price is right. I noticed that the Guaranteed Available rate was over $600, which is outrageous. If you can get a weekend stay certificate reservation (which includes full breakfast for 2) that is a real steal!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, April 27, 2012
Dear eksdhs,

What a fantastic review, thank you! I'm thrilled you enjoyed yourself while staying with us at the Grand Hyatt New York. We pride ourselves in offering exceptional and authentic hospitality and accommodations, so I'm glad to hear this is exactly what you received. To address a few of your comments, all the guest room TVs are getting upgraded later this year, so the picture quality will improve tremendously. We are also making further improvements in the guest rooms, such as the shelf hardware above the sink which is on the top of our list. Furthermore, I will certainly send your comments regarding the shade system to our engineering department.

I am thrilled you enjoyed the new Grand Club lounge and we are honored you think we are “one of the best domestically.” Thanks again for your glowing review and we look forward to your next return.

All the best,
Lauren
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northern Virginia
Top Contributor
348 reviews 348 reviews
92 hotel reviews
Reviews in 100 cities Reviews in 100 cities
233 helpful votes 233 helpful votes
2 of 5 stars Reviewed April 20, 2012

The Grand Hyatt was the conference venue for a recent mid-sized conference (800-1000 attendees) I attended. Why this hotel was chosen is anyone's guess.

First, the good points, The lobby is spacious and temperate. The New York Central restaurant off the lobby had excellent food and good service. Too bad the guest rooms and conference area didn't follow suit.

The guest room was small and cramped. Try stuffing a king bed, two end tables, a lounging couch and an oval table into a 10x10 foot space and see what happens. The bathroom was equally tiny, with a small sink stuck underneath a shelf, so that you can't really get your face over the sink without risking whacking your head on the underside of the shelf.

That would have been okay if the room had been cool, but it was anything but cool. The ambient temperature wasn't quite on broil, but was easily into the seventies fahrenheit. The HVAC provided more noise than cool air, which resulted in several calls to the engineer to try to fix the problem. Nothing worked. Housekeeping sent up an old boxy 2-foot wquare fan that sounded like you were sleeping on the wing of a turboprop. At least it drowned out the city noise from the window we left open to try to cool the room.

Conference facilities were a mixed bag. The ballroom space was pretty good, but the networking coffee breaks (which could have been staged in the large foyer adjacent to the ballrooms) were set up in a small conference room at one end of the ballroom floor. Try putting three coffee urns, multiple exhibitors, the conference registration and several hundred conference delegates in a 20x40 foot room and see what happens. A second floor housed multiple smaller conference rooms, with a narrow hallway in a square pattern around a central atrium, again making traffic patterns very cumbersome.

We survived two nights, but couldn't take the thought of a third night, and went elsewhere.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, April 27, 2012
Dear luv2travl003,

We appreciate the feedback and are sorry to learn of your recent experience with us. I do thank you for the candid feedback as it continuously helps us improve where need be. Please know I have shared your comments with our Director of Housekeeping and Director of Engineering so they can address these issues internally. If I can be of any further assistance, please don't hesitate to reach out to me directly.

All the best,
Lauren
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Sydney, Australia
Top Contributor
110 reviews 110 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed April 20, 2012

Stayed here for 8 nights so I feel we gave this hotel a good shot. Our check in was smooth even though we had to do it ourself. This might put some people off as it is similar to airport self check in - hit and miss. As for the room - overall quite pleasantly decorated but missing an item I would consider essential - coffee maker. The 24 hour market in the lobby comes to the rescue but I guess it's the nuisance factor here. The pillows were numerous but way too soft as was the bed. I don't understand why so many hotels are using pillow top beds - they sag on the sides where people constantly sit. (I am a firm mattress advocate.)
The hotel is very busy - every 2nd evening there seemed to be an event in the lobby or the ballroom. These were big affairs and they impacted on the elevators and added to the general noise level within the hotel.
The location is the reason we decided to stay here - being right at Grand Central was the deciding factor and the subway was well used by us.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barrett, mn
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 19, 2012

this hotel was absolutely wonderful for a 6 night get away with a friend. the location cannot be beat. you are connected to grand central so you have many ammenities at your finger tips and the fabulous oyster bar. the room was spotless, had a clset and a couple places to sit besides the bed, and had a fridge and safe. there's a great little market downstairs where we cashed in free coffee or water coupons everyday. it was well stocked with fresh fruit, sandwiches, drinks. very handy. the bathroom was a bit small, but oh well - you have to take turns anyway. it's a little pricey, but well worth it.

Room Tip: we stayed in a grand double on the 29th floor facing the spectacular chrysler building. very quiet a...
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  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 18, 2012 via mobile

We arrived at the hotel around 11:30pm and the lobby was like a marketplace; lots of people and only one person to check us in. Got to the room, which was very small, had a lumpy room and the bathroom had not been cleaned but was too tired to switch rooms that night. Had to call to have the room cleaned and sheets changed the next day. The hotel is very noisy because there are always loitering in the lobby. The location is ideal but the hotel needs a complete overhaul.

Stayed April 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, April 27, 2012
Dear Koko E,

I’m sorry to hear of your recent experience at Grand Hyatt New York. We monitor all of our online reviews very carefully so we can constantly gather feedback and make changes or improvements where need be. I have shared your comments with our Director of Housekeeping who will be sure to follow up internally regarding the condition of your room when you arrived late at night.

I hope this doesn’t deter you from staying with us on your next trip to New York City. If I can be of any further assistance, please don't hesitate to reach out to me directly.

All the best,
Lauren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gourock, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2012

Stayed here while visiting New York. Beautiful hotel, great food and very comfortable rooms.. staff could have been a bit friendlier though !

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 18, 2012

This is a huge hotel in a geat location but not a place if you value the personal touch. The first impression is of a vast lobby with very few staff around - they encourage you to self check in. Queues can be very long as there are few people about to help.

The rooms were OK - not actually too bad size-wise by New York standards, and quite stylish, although the bathrooms are very small. We did web check out so, again, never actually talked to anyone. In fact during our two day stay I am pretty sure we never actually spoke to a staff member.

The whole experience is rather anonymous and seems designed to place effiiciency above affording an enjoyable and pleasant stay. I''ll try somewhere else next time

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Green Hotel in New York City
#160 Luxury Hotel in New York City
#192 Family Hotel in New York City
#196 Romantic Hotel in New York City
#233 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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