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“Not at all what we had expected” 2 of 5 stars
Review of Edison Hotel Times Square

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Edison Hotel Times Square
3.0 of 5 Hotel   |   228 West 47th Street, Between 8th Avenue and Broadway, New York City, NY 10036   |  
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Ranked #293 of 452 hotels in New York City
Nijmegen, The Netherlands
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Not at all what we had expected”
2 of 5 stars Reviewed April 26, 2014

Our room was small, not quite clean, and very dated... It has not seen proper maintenance for at least a decade. The location may be great, but that's all there is to say. We won't come back to this hotel!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,649 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (789)
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bristol
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

We stayed here twice in the last month and have been impressed with the service.
All staff were very nice and couldn't fault the place for the cost.
Right by Times Square which suited out needs but can get very busy with pedestrians but I am sure everybody expects this!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Edison Hotel Times Square, responded to this review, April 26, 2014
Dear allonred42

Thank you for taking the time to post this wonderful review. We will ensure to share your review with our team. Thank you for your loyalty to the Hotel Edison. We look forward to welcoming you back soon!

Kind Regards,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 25, 2014

spent three days in new York to see shows, great location, convenient to Penn Station and all of Broadway. rooms were clean, staff friendly and prompt, liked the upgrades to bathroom enjoyed our little balcony too. liked the free Wi-Fi and wine get together. will book again, JS

Room Tip: we asked for the upgraded room with balcony, worked fine for us as there were three, we had a small...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Edison Hotel Times Square, responded to this review, April 26, 2014
Dear jeanette s

We are delighted you were pleased with your three day stay and that we managed to deliver a great experience for you. Glad you enjoyed our wine hour, we will now be hosting it every Tuesday and Friday. We will be sure to share your comments with our staff. We look forward to providing you with the same positive experience when you visit us again.

Kindest Regards,
Guest Relations
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Buffalo, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 24, 2014

This was my 2nd time staying at the Edison as a adult. My family would take regular visits to NYC in the 70's & 80's and this is where we always stayed. The front desk & cleaning staff were very friendly. The front desk gave us complimentary free wi-fi. Its a cozy hotel, art deco style which I love. the furniture in our room was updated, clean and we were comfortable. We had a room with 2 queen beds on the 15th floor facing the front of the hotel and it was quiet. The beds were quite comfortable. The only complaint is the bathroom is so small, but we made do. The location is the best! We were able to walk to the Broadway shows, restaurants and shopping. There are 3 theaters on the same block. There is a cafe and bar in the lobby, and a Starbucks across the street.
Will definitely stay again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Edison Hotel Times Square, responded to this review, April 26, 2014
Dear jack1170

An effusive expression of thanks for taking the time to post this wonderful review. Wow it seems you and your family have made the Edison your home in New York City. As you noted, we are centrally located and close to everything. We are so glad you enjoyed your stay with us and look forward to welcoming you back on your next trip.

Kindest Regards,
Guest Relations
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Thibodaux, Louisiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2014

We have stayed at the Hotel Edison three times. The staff is helpful and friendly: front desk, Bellmen, Concierge, Housekeepers, and Transportation. The rooms were obviously recently updated and clean. The bathroom is small, but we weren't planning to hang out in there! It is a great location, central to the theaters and half block from Times Square. The area around Times Square is noisy, but that's to be expected. We used the "white noise" app and slept like babies! We will stay there again on future visits.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Edison Hotel Times Square, responded to this review, April 26, 2014
Dear Amy H

What makes us the most happy is satisfied guests, and this review is fabulous! Our aim is to always exceed our guests expectations and we are delighted to know our entire team has done that for you. We trust we will see you again soon.

Kindest Regards,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 23, 2014

Tip---Tuesdays and Friday around 5PM they have complimentary wine and cheese with live Jazz in the lobby and it's a nice touch. Tip---the gift shop in the lobby has a minimum of $5 purchase on a credit card so if you only want a bottle of water or candy bar ($1.50) you're out of luck.

The rooms are fairly stark and very small, but that's to be expected in NY. The rooms and rest of the hotel are clean (but things are old) and I'm a germaphobe and it passed my inspection. Comfortable bed with no sag. Very friendly staff and the service was exceptional. Housekeeping could not have been nicer. The location is fantastic because it's convenient to Broadway shows, Times Square, etc and feels very safe all around the surrounding area because there are lots of lights, businesses that are open late, and people. The style of the Edison is art deco, and they have some great murals in the lobby. Only constructive feedback for the staff would be to have the security personal at the elevators checking for your key (to make sure you're a hotel guest) smile when they ask for it and not make you feel like a criminal or that they're perturbed they had to ask to see it. A nice smile and nod would go along way:)

Side notes--- I'm not a huge fan of Franky Valli music but Jersey Boys is so well done and so well presented as a fascinating story that I absolutely loved it. Did the open bus Grayline tour and it was really cool, however they "very highly" recommended John's Pizza as the best in NY and my party as well as those around us thought it was awful. One person commented that it tasted like leftover Little Caesar's pizza and I said that that's an insult to Little Caesar…and I can't stand Litle Caesar pizza…so that should tell you how bad it tasted!

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Edison Hotel Times Square, responded to this review, April 26, 2014
Dear ricktravels2000

Thank you for your superb review. We are delighted that you enjoyed your visit. We value every guests feedback and response as it will help us to continue to fulfil our commitments to providing excellent customer service and a superior guest experience. We will be sure to share your response with our staff and management team, our staff will be delighted to read it. Once again thank you and we look forward to welcoming you back to the Edison on your next trip.

Kindest Regards,
Guest Relations
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Lund
Top Contributor
116 reviews 116 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 23, 2014

If it wouldn´t be for the location I would have only given ++. Edison is an old worn down hotel that needs refurbishing quite badly. It´s generaly dirty, the carpet and the armchair has probably seen everything long time ago. Though the beds vere clean and the bathroom resonably clean. The cleaning lady did all she could. It was impossible to adjust the temperature in the shower. Either it was freezing cold or extreamly hot. You couldn´t adjust the temperature in the room. But there was a new flat screen. The staff at the desk was ok. Not too friendly but ok. i don´t know where they have taken the pics on the web site but they have nothing in common with the reality.
Edison is definitely not worh the money. You get a better hotel for the same amount. I wouldn´t stay there again and I wouldn´t recommend it to someone. But as I said the location is great.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Edison Hotel Times Square, responded to this review, April 26, 2014
Dear goldmann

We appreciate your comments regarding your stay and thank you for your review of our hotel. We apologize for any concerns you may have had regarding your visit, and will certainly submit your comments to management. Our goal is to ensure your comfort, and we are sorry this was not the case. We truly are sorry you have left with a negative impression of the hotel and do hope that you will give us a second chance.

Kind Regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edison Hotel Times Square

Address: 228 West 47th Street, Between 8th Avenue and Broadway, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #293 of 452 hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Edison Hotel Times Square 3*
Official Description (provided by the hotel):
Traditional twenty-two-story hotel with Art Deco touches, situated in the heart of the theater district. ... more   less 
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Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

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