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“Great location but...” 3 of 5 stars
Review of Edison Hotel Times Square

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Edison Hotel Times Square
3.0 of 5 Hotel   |   228 West 47th Street, Between 8th Avenue and Broadway, New York City, NY 10036   |  
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Ranked #294 of 454 Hotels in New York City
Lund
Top Contributor
122 reviews 122 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
“Great location but...”
3 of 5 stars Reviewed April 23, 2014

If it wouldn´t be for the location I would have only given ++. Edison is an old worn down hotel that needs refurbishing quite badly. It´s generaly dirty, the carpet and the armchair has probably seen everything long time ago. Though the beds vere clean and the bathroom resonably clean. The cleaning lady did all she could. It was impossible to adjust the temperature in the shower. Either it was freezing cold or extreamly hot. You couldn´t adjust the temperature in the room. But there was a new flat screen. The staff at the desk was ok. Not too friendly but ok. i don´t know where they have taken the pics on the web site but they have nothing in common with the reality.
Edison is definitely not worh the money. You get a better hotel for the same amount. I wouldn´t stay there again and I wouldn´t recommend it to someone. But as I said the location is great.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Edison Hotel Times Square, responded to this review, April 26, 2014
Dear goldmann

We appreciate your comments regarding your stay and thank you for your review of our hotel. We apologize for any concerns you may have had regarding your visit, and will certainly submit your comments to management. Our goal is to ensure your comfort, and we are sorry this was not the case. We truly are sorry you have left with a negative impression of the hotel and do hope that you will give us a second chance.

Kind Regards,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,028 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (872)
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Fortaleza, CE
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 23, 2014

Overall it´s a ok hotel. I had a big problem with the mattress being soooo soft. Asked to change rooms 3 times to finally get it done. This was really the only downside of my staying. They have a shuttle service (paid) that is very convenient. Lower rooms may be kind of noisy, because it´s close to one theater and, when some famous actor is leaving (in my case was Denzel Washington) a little crowd was screaming a lot. May bother you, I found it unusual but ok. It´s part of the game. Get your tips ready though, they seem very underpaid over there and really counting on you to make the ends meet. If the price is right, I would stay there again.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay, United Kingdom
1 review
4 of 5 stars Reviewed April 23, 2014

Staff are very helpful and willing to help however the day before we checked out I asked if reception could call a shuttle service to get to Newark airport and I was told to use my mobile (I am from the UK so this was not an option) when I explained my situation I was told to find a payphone. We then asked the door man to help us and he offered to organize us transport for $85. The taxi took us to Newark airport, on arrival at the airport the taxi driver demanded $117, we where then trapped with an angry taxi driver. After having to pay the taxi driver the large sum of $117 we were left with no money in the airport. The rooms were average however not worth £100 a night each, the TV turned on randomly throughout the night, due to the strange air conditioning unit the window was half open with duck tape around it which made the nights restless. The hotel is in need a serious update and modernization. However I did not let this put a downer on my trip.

Room Tip: Have a signature room and organize own transfer service.
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Yarmouth, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 22, 2014

Stayed for 4 nights over Easter. I felt like the hotel was trying to gouge as much money out of me as possible - ridiculous wifi fees, business center we had to pay for to print out a train ticket. Our room was small and outdated, the heater made a god awful noise. The bathroom was the original from whenever the hotel was built, sink cracked, very tiny. I wouldn't stay here again.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 22, 2014

This is my third time staying at this hotel. We were there April 2014 during spring break. It is two doors down from Times Square and steps away from some of the theaters. The room was spacious, even though the bathroom was rather small. Only problem was the fact there was a pipe in the bathroom that was extremely hot. We had to turn the air conditioning on in the bedroom to keep the bathroom bearable. The staff as a whole was friendly. Anita, one of the concierges, was extremely helpful in arranging for tickets to shows.

Room Tip: Rooms in the middle away from Times Square are not as noisy.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 22, 2014

First thing, I have never liked staying in Times Square which is certainly a convenient location to visit the city by subway, but certainly not a good place to sleep as it is very noisy, especially in those days where they are making a lot of heavy work in Times Square (so bring your earplugs if you plan on staying there). Second, the hotel leaves an impression of railroad station as it is always full of groups and people. The lobby is average-nice, and the front desk clerks reasonably helpful. Then the only thing you need to know about this hotel is that there are renovated rooms and not renovated rooms. Non renovated rooms are old and tired, probably worth a 1 star motel. I think they go from the 7th to 17th floor or something like this. I was assigned a non renovated room first, and then decided to switch to renovated (I paid a signature room upgrade). Renovated rooms are pretty decent, they have some pressure issue to bring the water into the room and the debit is thus very limited, but bedding is OK, and furniture is new, so those rooms match a 3-3.5 star standard.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 of 5 stars Reviewed April 22, 2014

This hotel should be the best deal for NYC if you're looking for a nice place ON Times Square and don't want to spend a fortune. We had a Signature suite on the 19th floor with Times square view.
A suite in NYC on Times Square for about $300 including tax!!! Very clean, nice bathroom, so spacious I can't believe it's in NYC.
While checking out, I forgot my coat with 3 passport cards in it. Called the security when I realized but I was too far away from hotel by then. Security officer Alex found the coat and confirmed the cards were in it and fedex'd it to me right away.
If I ever go back to NYC Times Square again, I don't have to search for hotels now that I've stayed in Edison.

Room Tip: Pick a signature room/suite.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Edison Hotel Times Square

Address: 228 West 47th Street, Between 8th Avenue and Broadway, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#212 Business Hotel in New York City
#247 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Edison Hotel Times Square 3*
Number of rooms: 900
Official Description (provided by the hotel):
Traditional twenty-two-story hotel with Art Deco touches, situated in the heart of the theater district. ... more   less 
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Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

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