I suppose when you put luxury in your hotel name you have to be very confident you have everything covered, unfortunately although the hotel is nice it could be better in some areas too.
Lets start with the good bits; the hotel is well positioned mid town away from all the noise and mayhem of Times Square but accessible to all major attractions and with Grand Central close by you have easy access to the subway. The beds are big and very comfortable one of the best hotel beds I have slept in. I contacted the hotel direct to ask about their best rates and got a good rate with an upgrade to a corner room (my last couple of reservations with hotels have beaten all the major search brokers like Expedia etc by some margin so always worth a call). The hotel room was very large with a great view of the empire state building on one of the higher floors which was lovely and quiet too.
The not so good bits: we stayed for six nights and had problems with the air conditioning with the heat setting being sporadic then not working at all on the second day with temps of lower than -10C obviously not too comfortable, hotel engineering agreed the controller was not working and the hotel moved us from the 15th floor to the 16th floor of the identical room. We realize things like this happen but we had the inconvenience of packing, unpacking and moving not ideal on holiday, also we had an issue with the shower which seemed to be lukewarm we asked the hotel to look at it but hey informed us it was working ok? the water pressure was not the best either. The bathrooms are nicely fitted out but very small which seems out of proportion with the large rooms, also there is no pedestal table with two comfortable chairs as shown on the hotel website not really an issue with us but maybe for you. I think if you are going to book a room in this hotel its best to ring and see what exactly is fitted in the room type you are looking at, as I believe some of the rooms have baths as well as showers which may of suited us better.
No Vanity mirror was in the room for my partner, enquired at reception for one but informed none were available.
We used the hotel transport to the airport and thought it reasonable value, efficient and comfortable in relation to using a yellow cab.
To recommend a nearby breakfast place I would say that Pershing Square opposite Grand Central Station was good for us, big, noisy with great food and fast service and how you imagine a New York eating place to be! great to start the day, as a tourist you want to get a feel for your holiday destination not just sit in another hotel lobby.
If you are going to a show in the low season most of the major ones are half price at the moment with the exception being Wicked which charges full price, we saw Mama Mia which was fantastic!
If your over in the off Broadway area a great small restaurant we tried was '9' on ninth avenue which served amazing Thai food with all day cocktails at $5 each, great value for both food and drinks in New York.
Ring to see exactly what you are getting in the room, pictures and descriptions can be misleading.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for sharing your recent experience at The Tuscany. We are so glad to hear that you enjoyed your visit to New York City, and that our comfortable beds provided such great rest after long—and cold—days exploring the city. We regret, however, to hear that you had some issues with your original room. Our rooms do tend to vary in size and character, and while rooms on higher floors tend to have the best views, they are a bit smaller due to the tapering of the building near the top. This means that some Corner Studios on upper floors do not feature a table and chairs and that the bathrooms are a bit smaller on average. We are always happy to take special requests in advance, including for features like a bathtub and our rooms with a separate vanity area. As not all of our rooms are identical, we do like to receive your preferences beforehand so that we can do our very best to accommodate your requests. You can contact us any time at email@example.com with requests, questions, or quotations for special rates—our Accommodations Team will be happy to assist you. We hope to make your second visit to The Tuscany better than the first!
Director of Guest Services
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.