This hotel is absolutely amazing! The staff are professional, friendly, and helpful (Shane is stellar!). Chris (manager) made sure that our stay was perfect. The lobby is upscale and beautiful. We had a spacious room with 2 super comfy queen beds. The bathroom has been completely remodeled to include a lovely, deep soaking tub. The location is perfect... just a short stroll from Grand Central. This is our new home away from home in NYC. We will stay here every visit!