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Hotel Carter: Traveler Reviews


Hotel Carter
250 West 43rd Street, New York City, NY 10036
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Traveler Reviews

85% Do not recommend
1.5 of 5 stars 846 reviews
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Hotel Carter

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1 of 5 stars
Digital fan 5 contributions
Halifax, NS
9/25 found this review helpful

We reserved a room at the Hotel Carter in New York City through Expedia.ca on Nov. 6th, 2005.

Upon our arrival at noon on Nov. 11th, we were assigned Room 1932 which we found unmade, dirty, lacking curtains, and having an unpleasant odor. We were then given the key to Room 822 which we found occupied, so finally we got Room 821 which also needed cleaning, but we were assured it would be done soon. After several reminders, we finally requested sheets and towels, and we proceeded to make our own beds.

The room was not in good shape – the bathroom door did not close, the window fell into the room when we opened it, the two stands were missing drawers, there was no radio or lamp, no amenities of any kind (soap, tissues, etc.). We realize this was a basic hotel, but there is no excuse for it not to be at least clean. From Friday to Sunday, no one cleaned or provided any service to our room despite promises. In addition, the staff was less than helpful, to the point of being rude.

Saturday night I requested an adjustment to the bill to reflect this reduced service, and was told Expedia.ca would receive the money, not the hotel, so any adjustment would have to be made through them. The staff refused to give me a copy of the bill. Returning home, I discovered that a holding company, not Expedia, had received the money. After much time and effort, I finally got a 20% discount - not much considering the (lack of) service!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay November 2005
  • Member since January 22, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
Why is this hotel allowed to operate?

Hotel Carter

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1 of 5 stars
A TripAdvisor Member
Virginia Beach, VA
5/19 found this review helpful

Absolutely disgusting. This is the filthiest most depressing place I have ever seen in my life. I stayed for one night and then checked out. I cannot begin to explain how horrible the conditions are in this hotel. I kept thinking "am I still in America or have I time-warped into a third world country??". How this place passes inspection is beyond me. Be sure your shots are up to date! YUCH!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay January 2006
  • Member since November 29, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
The bed sheets were the property of St Thomas Hospital!!!

Hotel Carter

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1 of 5 stars
A TripAdvisor Member
East Yorkshire, England
9/16 found this review helpful

This hotel is beyond words! The other reviews on this website are 100% true. The hotel was dark, miserable and in need of refurbishment. The smell as you walk in from the adjacent restaurant was enough to put us off.

We ended up checking out on our second day. We had booked in for a whole week. We had to stay because we were so tired. I've stayed in some pretty bad hotels but this beat them all. You can't beat the location but it will ruin your stay in NY if you end up here.

The door to our room didn't lock very well. Our neighbours kept trying the door that connected our rooms. There was a massive hole in the wall next to my bed and to top things off the bed sheets were the property of St Thomas hospital!!

I took the sheets off the bed which not only were stolen but had a brown stain on them. I slept in my cloths. My bed might as well have been on the pavement as it was so noisy. Don't expect a good nights sleep. The Tv had one working channel which was in black and white. I needed a pen to poke inside the set to switch it on though.

We had to pay £800 extra to move to the Sky Line Hotel around the corner. That was a million times better. I was finally able to get some sleep.

I recommend you pay the extra and go somewhere else!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay December 2005
  • Member since January 20, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
Not bad for the price!!!

Hotel Carter

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2 of 5 stars
beastie69 1 contribution
Tamworth
11/13 found this review helpful

We stayed in the carter over new year 2005/6. yes it is run down and could do with a make over, but the bed linen and towels were clean and fresh, the shower was hot and water plentiful, housekeeping came round to change the sheets etc. the room was small and a little scruffy but the location is brilliant. what do people expect at this price in New york? so we only had 3 TV channels and no shampoo etc in the rooms, big deal.I have stayed in worse hotels in the Uk you do not go to NY to stay in your hotel room.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay December 2005
  • Member since January 19, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
Location, Location, Location

Hotel Carter

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5 of 5 stars
A TripAdvisor Member
Viborg , Denmark
13/20 found this review helpful

I also just want to give my review of the Carter Hotel.

I'm a 20 year old guy from Denmark, me and my buddy traveled around the US for a month and when we were in New York we stayed at the Hotel Carter.

Rooms:
The room was plenty big for the two of us. We basicly just used the room for sleeping. What else do you use a hotel room for when you're in the City that Never Sleeps.
I mean, if you're on vacation in New York, then its stupid to stay in your room the whole time. You need to be out on the streets of New York, sightseeing!
The room had beds and drawers for the clothes. The bathroom was OK, but of course not a luxury condition. It had water for brushing your teeth, a toilet to do you stuff and a place to take a shower. What more could a man ask for???

Service:
The service in this hotel was good. When we called the hotel at 7:30 AM in the morning and asked if we would get our room NOW insted af 3 PM which is the officiel time you get your room, they were nice and said yes right away. When we arrived, check-in only took a few minutes and then we were in the elevator going up.
The next day when we wanted to "plan our week" there was a lady in the lobby whoms only job was to guide N.Y. visitors. So we spend a few minutes with her. She was really kind and gave us a lot of tips of where to go and when.
She also helped us book the things that needed to be booked.

Value:
This hotel is RIGTH NEXT TO TIMES SQUARE... it doesnt get any better then that when it comes to location. Right in the heart of New York.
I think we paied somewhere aroun 100$ per. night for our room for 2 people. I think thats pretty good value. We only needed to sleep somewhere. A HOSTEL is cheaper but then you dont have the same privacy.

Cleanliness:
The room was clean enough for us to sleep, shower, brush our teeth and keep our laugage. What more needs to be claen?

Dining:
We ate breakfast diffent places around times square so i dont know how the dinning works at Carter Hotel

Overall a very plesant stay and i recomend it to all that need a place to stay in the heart of Manhatten.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2005
  • Member since January 19, 2006
  • I recommend this hotel for Young singles, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
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