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“Cheap Price, Terrible Conditions, and Great Location” 2 of 5 stars
Review of Hotel Carter

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Hotel Carter
1.0 of 5 Hotel   |   250 West 43rd Street, New York City, NY 10036 (Midtown)   |  
Hotel amenities
Ranked #379 of 464 Hotels in New York City
Austin, Texas
1 review
5 helpful votes 5 helpful votes
“Cheap Price, Terrible Conditions, and Great Location”
2 of 5 stars Reviewed August 4, 2014

The price was $527 for three nights, tax included. I booked it 4 days in advance, so I considered it very cheap in downtown New York.
However, the room was a complete nightmare. It had barely the space for a bed and a small TV table (which is old and damaged). There was no chair in the room. The air conditioning was loud and annoying. The headboard of the bed was not properly installed. The mattress made noise whenever I moved or turned. The blanket was thin with poor quality. Furthermore, the bathroom was small and smelly, with no ventilator. The windows were extremely difficult to open or close. No one took care of the bed (i.e. replacing sheets and blankets, etc). I felt like being punished for thinking there could be something "cheap" with reasonable value in New York.
Now despite the horribly small and untidy room, there is one plus of the hotel. It is located very close to the Time Square. In addition, it is 200 feet from the subway station. It is really convenient to get around the city.

Room Tip: Do not go for the cheap rooms, unless you can tolerate terrible room conditions!
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  • Stayed August 2014, traveled on business
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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English first
Minneapolis, Minnesota
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 4, 2014

This is the dirtiest and most grimy hotel I've ever been in.
No room service whatsoever. No soap, they didn't clean the room or change our sheets,
the beds were so disgusting, we slept with our clothes on.

Took off the pillow cover on one of the pillows, and noticed it was discolored. It looked like someone peed on the pillow and left it to dry.

The rooms are tiny, bathroom tiny and not clean, basic amenities you would expect aren't even provided. No TV to speak of, and the dresser in the room was right up against the bed that you couldn't open the drawers.

Do yourself a favor and spend a little extra money for a better hotel.

The only good thing about this place is its location. That's it.

  • Stayed August 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, August 6, 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Jose Dos Campos, SP
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 28, 2014

For the amount of money I've paid, I was expecting a lot more from this hotel. It's not so cheap and the cost-benefit is not good. Sometimes you can find better hotels in that area for less. Watch that when you make a choice. The location is good indeed. Just by the Times Square. But the service, the cleanliness, the room itself are not good. The worst: Wifi is not free. You have to pay a fortune! That makes a great difference for tourists that need Internet all the time to make their schedule.

Room Tip: Avoid rooms in high floors. You will get a century to take the elevator, always crowded.
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  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
92 reviews 92 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed July 28, 2014

We frankly were hesitant to try this hotel as the price was certainly inexpensive, especially for NYC. However, we would not hesitate to use this hotel again. It was very clean (especially since we were notified ahead of time that rooms would only be cleaned - linens changed, etc. - every other day. While certainly not fancy, the room was adequate, bed comfortable, bath room had all amenities (soap. shampoo, etc.). For being situated on 43rd street between 7th and 8th, it was amazingly quiet (probably because the air conditioner was not, but it served to keep us cool and to provide "white" noise. The staff was endlessly helpful and cheerful and the staff at the door helped us with our luggage and to get a taxi (which one time included going all the way to 7th avenue and driving back in the cab himself!). The hotel was like a small United Nations; we rarely heard our own language. For us, this just served to add to the atmosphere (again, everyone was friendly, smiling, and obviously enjoying a good time in the Big Apple.)

Room Tip: wifi available. Try to get a room floor 10 or above. Never had difficulty getting an elevator (som...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, August 6, 2014
Thank you for taking the time to post your positive comments and share some great information with others. We look forward to your return trip to NYC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gravatai, RS
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 28, 2014 via mobile

Next time I will prefer to invest a little more and stay in a better hotel. This hotel has a great Location but no comfort. The bed is good but the bathrooms are old and the towels are a joke. They seem to be made to children. There is a severe problem in the morning for waiting elevators, that also are insecure.

Was this review helpful? Yes 2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, August 6, 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Waterdown, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 27, 2014

Don't expect any room service or anything other than toilet paper. My friends and I had to go to Walgreens down the street to get basic soap and hygiene products because we didn't realize they wouldn't supply them.

Decent hotel if you're not spending much time in it. The room was very basic. VERY basic. and very run-down. But suited our needs for 3 days as we explored the city.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, August 6, 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 27, 2014

This hotel was a great price and featured an amazing staff who helped my husband regain his lost cell phone. The room was nice as was the bathroom and had a TV with decent options. I would definitely recommend staying here if you are looking for a centrally located hotel that is affordable and nice.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, July 28, 2014
It is genuinely rewarding to read that you enjoy your stay at Hotel Carter Thanks so much for your review! We look forward to hosting your next visit New York City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carter

Address: 250 West 43rd Street, New York City, NY 10036
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Center with Internet Access Restaurant Airport Transportation
Hotel Style:
Ranked #379 of 464 Hotels in New York City
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel Carter 1*
Number of rooms: 700
Reservation Options:
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Also Known As:
Carter Hotel Nyc
Hotel Carter New York City

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