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“Price Can't Be Beat for this Location!” 3 of 5 stars
Review of Hotel Carter

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Hotel Carter
1.5 of 5 Hotel   |   250 West 43rd Street, New York City, NY 10036 (Manhattan)   |  
Ranked #366 of 454 Hotels in New York City
Middletown, New York
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Price Can't Be Beat for this Location!”
3 of 5 stars Reviewed July 24, 2014

The Hotel Carter is a budget hotel right in Times Square. This was the second time we stayed there, and it is okay for just crashing there one night after a day in the city. Check in was quick and easy, the room was small, but about average for NYC. We had four adults in the room and it wasn’t too tight. The lobby, the furnishings, and the rugs, all need renovation or replacement. The TV was new, but it had erratic volume issues. The sheets were clean, and looked new. The cover, however, was more like a rug than a blanket. I really have never seen anything like it. Still we all got a good night’s sleep. The bathroom was newly renovated and clean, but don’t expect to find a hair dryer in the room.
The biggest fail for this hotel is the elevator. We literally waited ten minutes in the morning and could not get on an elevator. Instead we went back to the room and got our belongings because we didn’t want to wait twice. The three elevators were ridiculously slow, and each one that arrived was packed with people. We decided to just take the stairs from the 19th floor, and the stairs were full of people doing the same thing. We are all healthy and only had one night’s stuff with us, so it wasn’t a problem. But we were waiting with two young women who had huge suitcases with them, and no way could they take the stairs. They may still be there.
Will I stay again for a one-night crash? You bet! The price can’t be beat for this location.

Room Tip: At check-out time, you may need to take the stairs. Lower floors might be better for that reason.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, July 28, 2014
Thank you for taking the time to share your experience at Hotel Carter. I was glad to read that your stay was pleasant and met your needs without breaking the budget! Thank you again and hope to see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,557 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2014

We (a 3-generation family) stayed for several days and were pleasantly surprised after some of the reviews we had read. The rooms were comfortable and the bathrooms very clean. The hotel is literally a block from Times Square and close to public transportation stations. The staff was friendly and helpful, especially the young Moroccan man at the night desk. The hotel was perfect for what we needed in NYC and you can't beat the location.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, July 28, 2014
Thank you very much for the positive comments about your recent stay. We always strive to offer our guests clean and comfortable accommodations. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 23, 2014

If your goal is literally the cheapest room in the best location and you don't care about anything else AT ALL this hotel is for you.

Pros: Excellent price, excellent location, very friendly & helpful staff.

Cons: Outdated rooms, old beds, old sheets, old towels, AC that does not fully function, lots of noise coming from all over the hotel at all hours, poor quality housekeeping only every other day, absolutely no surfaces to set anything except one nightstand, no luggage racks, no light in the closet or hallway by the closet (had to use a flashlight to see our clothes), very little walking around room, absolutely no amenities included except soap and shampoo (coffee, WiFi, ice, luggage storage, safe etc are all extra). Be aware that you pay in advance - so if you get there and hate it you are out of luck because you have already paid.

Listen, this is a very bare bones hotel that is cheaper than anything else in Times Square. The location is fantastic but there are no creature comforts and nowhere to put anything - you will be tripping all over each other and your luggage during your stay. Also, just know that nothing at all is included in the price of the room. Be aware that it's directly attached to a "Gentlemen's Club" so for me personally I would not be comfortable staying there with my 11YO daughter. With that said, I did feel pretty safe and the staff was super helpful and accommodating. Again, as I said before if all you want is somewhere cheap in a good location with a bed and a shower and absolutely nothing else you will be fine. If you have any needs or preferences beyond that stay somewhere else.

Room Tip: Ask for a room that has been renovated already.
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  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, July 28, 2014
Thank you for your kind words, particularly about the Hotel Carter Team. We take great pride in our people and feel strongly they are, hands down, our biggest asset. We look forward to welcoming you back.
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Lititz, Pennsylvania
Top Contributor
82 reviews 82 reviews
22 hotel reviews
Reviews in 48 cities Reviews in 48 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed July 23, 2014

The location of this "hotel" is amazing - turn right out the front door and you're in Time Square almost immediately. But this hotel is not for the weak stomach - trash in the halls, dirty rooms, dirty bathrooms, bizarre noises coming from other rooms, etc. I wanted to go out in NYC for the night - got this room for cheap - went out until 3 am, came back, slept fully clothed on top of the sheets, woke up at 5:30 am and drove myself back home. So... if that's what you're looking for, it is perfect. If you intend on spending any more than 10 minutes awake in the room, may be worth looking to spend more $$ elsewhere.

Room Tip: You probably only want to "stay" here if you are going to be out exploring the city all da...
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 22, 2014

Please please don't stay here. There are so many other hotels in New York. Find somewhere else - anywhere else!!

The first room we were offered had water literally pouring on to the bed. The second room whilst dryer wasn't much better. There was mould across the bathroom and cockroaches in the hall.

The first night we stayed here I cried most the night unable to sleep it was that horrible!

We read the reviews before we went and ignored them thinking - "we aren't that fussy, can't be that bad". We were wrong! Don't make the same mistake.

On the plus side the hotel was so bad that it forced us to spend every hour out of the hotel exploring New York and the location is pretty great for that!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, July 23, 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 21, 2014

This is a well-located hotel; the lobby looks like a good hotel but the rooms... are horrible! The room was little, there were two beds with old sheets. We spent two nights, nobody came to make the room. Can you imagine that?

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, July 23, 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 20, 2014

The hotel is on 43rd street which is 2min from the Main Street at time square which is 42nd street. The only advantage is thT this hotel is v close to the Main Street ad the subway. The rooms v tiny. Rooms will be cleaned every second day . Towels and sheets can b taken from the reception. There is a 24hrs eatery right below the hotel which is another good feature. But there are many options so rather spend a little more and stay in a better hotel.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, July 21, 2014
Thank you for taking the time to share your experience at Hotel Carter.! I was glad to read that your enjoy the location of the hotel. Thank you again and hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carter

Address: 250 West 43rd Street, New York City, NY 10036
Location: United States > New York > New York City > Manhattan
Amenities:
Airport Transportation
Hotel Style:
Ranked #366 of 454 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:1.5 star — Hotel Carter 1.5*
Number of rooms: 700
Reservation Options:
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Also Known As:
Carter Hotel Nyc
Hotel Carter New York City

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