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“All under one roof” 5 of 5 stars
Review of The Carlyle, A Rosewood Hotel

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The Carlyle, A Rosewood Hotel
5.0 of 5 Hotel   |   35 East 76th Street, New York City, NY 10021 (Manhattan)   |  
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Hotel amenities
Ranked #131 of 459 Hotels in New York City
Ponte Vedra Beach, Florida
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“All under one roof”
5 of 5 stars Reviewed April 20, 2013

Great restaurant, bar (Bemelman's), accommodations, makes for a wonderful stay....take a tower room if available....staff is superb!......late afternoon cocktails with lovely piano in bar is perfect way to finish day, and begin evening......plus ghost of Bobby Short still very much in residence

Room Tip: loved room 3306....views east and north are great
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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431 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sebastopol, California
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 8, 2013

Style, service, luxury, quiet, sophisticated, charm and elegant all come to mind after a stay at The Carlyle. Upper East side location close to Central Park enhance the stay even further. The bar is a delight.

Room Tip: Try a suite for a luxurious experience.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buckinghamshire UK
Top Contributor
87 reviews 87 reviews
86 hotel reviews
Reviews in 71 cities Reviews in 71 cities
273 helpful votes 273 helpful votes
4 of 5 stars Reviewed April 2, 2013

We chose The Carlyle for this short trip to New York as we'd heard about its gracious service and we like the location.

The service is on one level excellent - attentive, kind and gentle - very much of a bygone age. However some practices belong in the past and should be consigned to history. One of these is using lift attendants. As soon as you say what floor you want, the attendant turns and faces the wall as if they weren't there. I've heard of discretion but I found it rather uncomfortable - it just seems wrong nowadays to tell somebody else to press a floor button for you but in many ways the lift attendant at the Carlyle acts as a metaphor for the establishment. I do like very good service but I don't expect the person delivering the service to be submissive in any way and I found that some of the staff (not all!) were submissive - just wanting to blend in with the walls.

We had a two bedroomed suite which was well-appointed and adorned with fresh roses. One gripe was that our bathroom was tiny - one of those spaces where a kitten couldn't have been swung! My other criticism would be that it was a bit shabby. Many of the hallways and walls looked like they urgently needed a refurb.

We only ate room-service breakfasts at the hotel which were always perfect and delivered on time, so our experience of the catering was very positive.

So in summary yes it's a grande dame but I didn't really warm to the hotel and there were aspects which I wasn't that keen about, so I don't think I'd return here with so many other upper-end options in New York.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 1, 2013

We have stayed at The Carlyle a few times a year for many years. All staff always acknowledge you, but it is not over the top, they make you feel as if you are at home. Sure, over the years, we have had a small issue or two, but they respond and fix, quickly and not so apologeticly that you don't need sugar the rest of the day. I like that. The service is not forced, it is genuine. The lobby is not filled with people, so if feels like YOUR hotel, not anyone who happens off the street. They are also very descrete, you will never know if a very public person is in the hotel, I like this as there is never a disturbance.
As our granddaughter says.....I LOVE IT!

Room Tip: There are many size rooms and layouts, inquiring with the front desk, to fit a room and price to you...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Concord, Massachusetts
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 31, 2013

If crown molding feels like home you, you've come home at The Carlyle. A staff that's calm and self-possessed. Modest public areas and gracious guest rooms. Breakfast buffet heaped with smoked salmon, meats and cheeses, fruit cups, eggs and many breads. Orange juice that you know was squeezed within the hour.

Room Tip: Look for the special packages. The three-nights-for-the-price-of-two option is often available, but...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 30, 2013 via mobile

Really excellent and attentive service, fantastic phone operators, beautiful room. But!!! To tell that the air-conditioner is noisy it's to tell nothing! To fall asleep I have to use earplugs o turn it off. Thanks God, we're very tired every evening and the other family members don't suffer. One more thing - the breakfast for three of us costed next to 200 USD, it seems to me overpriced. Today we tried Cafe' Boulud, same street, on the corner, a Michelin star, half of the Carlyle breakfast + with tips included, and for a European it's rather imbarassing to calculate every time the tips amount, I understand the tradition, but still...

Stayed March 2013
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Adrian_Norbury, Director of Sales at The Carlyle, A Rosewood Hotel, responded to this review, April 1, 2013
Thank you for your comments and I'm sorry to hear you had issues with your air conditioning. If you could let me know what room you were in I will happily have engineering check the system out.

Many thanks

Adrian Norbury
adrian.norbury@rosewoodhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 25, 2013

A gorgeous hotel, the staff was extremely professional and friendly and welcoming at the same time. The beds were very comfortable. The spa was wonderful. The Bar was beautiful and service excellent. Nothing much I could say that I did not like about it. I can't wait to go back again! Our stay was too short!

The room was large and amazing and spacious.

Room Tip: We were on the 8th floor right off the elevator. I was worried it would be loud but it was not at al...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Carlyle, A Rosewood Hotel

Address: 35 East 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#28 Spa Hotel in New York City
#82 Romantic Hotel in New York City
#90 Luxury Hotel in New York City
#91 Family Hotel in New York City
#125 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Carlyle, A Rosewood Hotel 5*
Number of rooms: 188
Official Description (provided by the hotel):
Surround yourself with the elegance of the Upper East Side – from the vibrant culture and elite shopping to the oasis of understated luxury – The Carlyle has become a “home away from home” for sophisticated travelers. Offering a first-class combination of discretion and grace - the 188 rooms and suites feature elegant views of Central Park and Manhattan’s skyline. Gracious and romantic formal dining awaits guests in The Carlyle Restaurant while legendary entertainers create the quintessential New York cabaret experience in the famed Café Carlyle.Step outside the elegant marble lobby and into a new level of sophistication. The Carlyle, A Rosewood Hotel is surrounded by galleries and designer boutiques on New York’s posh Madison Avenue. Blocks from the Metropolitan Museum of Art, the Guggenheim, the Whitney and the Frick, the hotel is within easy reach of what is commonly referred to as “Museum Mile.” ... more   less 
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Also Known As:
Carlyle a Rosewood Hotel
The Carlyle a Rosewood Hotel

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