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“Perfect Location, Great Staff, Breakfast Included!” 4 of 5 stars
Review of Comfort Inn Chelsea

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Comfort Inn Chelsea
2.5 of 5 Hotel   |   18 West 25th Street, at 5th Avenue, New York City, NY 10010 (Flatiron District)   |  
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Ranked #326 of 464 Hotels in New York City
Washington, District of Columbia, United States
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
“Perfect Location, Great Staff, Breakfast Included!”
4 of 5 stars Reviewed 2 days ago NEW

When I made arrangements directly with the Hotel I told them that I was in town for the 5 Boro Tour and that my brother and I would have 2 bikes with us. They assured us, that the bikes were no problem, come on down.
Well we got to the Hotel and they were not aware of the bikes; however they were so accommodating. They put our bikes down in the boiler room, locked and safe.
Although the rooms were small (this is New York) the Staff’s accommodating demeanor was large and lovely! The rooms were clean, the WiFi worked, and the breakfast was perfect!! We loaded up on waffles each morning with a cold glass of juice and a hot coffee.

  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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461 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Oakville, Canada
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights and really enjoyed it. When we first arrived they had us booked into a smoking room (wasn't their fault, it was our travel agent that failed to stipulate a non-smoking room). The Front Desk person (Leanne) was very helpful in trying to find us a comparable non-smoking room on the 11th floor. The rooms are a good size (by NYC standards), very clean, updated, wifi was free and worked well, and best of all - the King sized bed was absolutely comfortable. As most reviewers have already stated, the location is excellent! We've been to NYC several times and we found the Chelsea area to have many good restaurants and it's perfectly situated for what we like to do while in the city. I would not hesitate to recommend this hotel.

Room Tip: loved the 11th floor
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review, 1 week ago
I am delighted that you had such a great stay with us. Like so many of our guests you found our King size beds very comfortable.

I will pass on your praise to Leanne. It is incredibly motivating and rewarding to be acknowledged.

Our location in the New York’s most central district is ideal for exploring uptown, downtown, and Times Square and the many fine museums in Manhattan.

I very much look forward to welcoming you back to Comfort Inn Chelsea on your next visit.

Zahid, General Manager
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Manchester, New Hampshire
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Comfort Inn for 4 nights in April 2015. For New York City, it was inexpensive, especially since breakfast was included (eggs, yogurt, pastries, waffles, fruit, juice). Our room was very tiny with only one chair for 2 people but we weren't there to stay in the room. The halls were narrow and the elevator quite slow but we didn't consider this a problem. Desk personnel were extremely helpful. Wifi was free and worked well. A subway station was about a block away and it was a short walk to Penn Station.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review, 1 week ago
I am delighted to read that you enjoyed your stay with us and that you appreciated our central location with easy access to subway and tourist sites.

I am pleased that you liked our breakfast. Our complimentary breakfast is a big plus – as breakfast can cost $15-20 in Manhattan.

It matters to us that our guests enjoy every aspect of their stay. We have much bigger rooms. We have family suites that can accommodate a family or group of 6. Our king size beds are exceedingly comfortable.

I do hope you will be back again very soon.

Zahid, General Manger
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Washington
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Chelsea Comfort Inn is a boutique type hotel. We had very good service at the hotel, as well as a nice breakfast each morning.
The location in Chelsea is great! Our king size bed was very, very comfortable. The room is small and very clean. We only had one problem and that was with the concierge service. The Hotel is currently working to fix that issue with the contractor.

Room Tip: Young visitors from Europe a bit noisy at times. They calmed down when requested by hotel staff.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review, 1 week ago
Thank you so much for such amazing feedback. I really enjoyed reading your review and sharing your heart-felt comments with my team - what an accolade.

We are better than many of the new boutique hotels. Real Estate is very expensive in Manhattan and some of these newer hotels have very small rooms.

This is the place to be. Chelsea Clinton and Jennifer Lopez live by Madison Park. Jay Z's 40-40 is here. The best restaurants in Manhattan are here.

We take great pleasure in looking after our guests and we do hope you will stay with us again.

Kind regards.
Zahid, General Manager
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Room was very quiet, clean and well appointed. The staff was more than helpful and the concierge went beyond his duties to be helpful when I needed it. The location was convenient for me and the area felt very safe as I walked many blocks alone. If I return to NYC this is where I will stay.

  • Stayed March 2015, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review, 2 weeks ago
Thank you. Indeed, it is motivating to be recognized for our staff service.

Yes our location is very central to everything that beautiful New York has to offer.

Our location is full of surprises. Apart from famous restaurants and tourist sites - there are also many antique stores and art galleries within walking distance.

We look forward to welcoming you back.

Sincerely,

Zahid
General Manager
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Seattle
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a pretty decent place to stay with rooms that are clean and a friendly staff. Decent breakfast in the morning. The only problem was working with the concierge - we really feel like we were taken so be careful. This was mentioned to the hotel management and they told us they were not part of the hotel but were concerned with our issues and were going to talk the company that runs the concierge. An example was when ordering a taxi they called a small bus for three of us and charged $50 for the short trip to Penn Station - should have been $10 for a taxi!!!
Overall good hotel and good location.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review, 3 weeks ago
Thank you for your review. It is always pleasing to be described as having friendly and helpful staff. We are a perfect location with the subway just a minutes walk from us. Numerous world famous restaurants and clubs are also close by.

I apologize for the concierge. I have passed no your observations to the senior management of the concierge company. I have asked them to review their staff training and procedures.

Sincerely,

Zahid, General Manger
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Cavendish, Vermont
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 31, 2015

The room was comfortable enough, but it was a smoking room and whatever I tried to do to change it was not in the cards for me. So I bought a bottle of Febreze and sprayed down the room, after that all was well. They do serve breakfast in the morning in a really small room considering how many people were staying at the hotel it was way to small and not enough seating, so we ate elsewhere. Great location for everything though and I think that was the best part of our staying at this Comfort Inn.

Stayed March 2015, traveled as a couple
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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review, 5 weeks ago
Thank you very much for your feedback, I am delighted to hear that our hotel was comfortable and clean.

We would definitely have switched you to a non-smoking room if one was available, My advice is to phone well in advance so that we can change your reservation.

We appreciate your comments and look forward to welcoming you back in the near future'.
Kind Regards Zahid General Manager
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Additional Information about Comfort Inn Chelsea

Address: 18 West 25th Street, at 5th Avenue, New York City, NY 10010
Phone Number:
Location: United States > New York > New York City > Flatiron District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast
Hotel Style:
Ranked #326 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Comfort Inn Chelsea 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building. ... more   less 
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea Nyc
Comfort Inn Chelsea New York City
Comfort Inn New York City
New York City Comfort Inn

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