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Comfort Inn Chelsea: Traveler Reviews

2.5 of 5
18 West 25th Street, at 5th Avenue, New York City, NY 10010 (Manhattan)
Hotel amenities
Comfort Inn Chelsea
Ranked #294 of 435 hotels in New York City
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336 reviews from our community

Traveler rating
    44
    153
    92
    27
    20
See reviews for
Families
64
 
Couples
55
 
Solo
28
 
Business
38
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Langhorne, Pennsylvania
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“No Bad for Overnight Stay - Good Location”
3 of 5 stars Reviewed January 3, 2013

An Excellent price for NYC. Lobby and entrance were unremarkable. But this isn't the Ritz and it doesn't pretend to be. One tiny elevator, which could be a long wait for some, but we didn't experience any problems with that. Stayed in a king room on the fifth floor facing 25th Street. I personally wasn't bothered by street noise. The room has it's own heating/air conditioning unit, and with the heat/fan on, sleeping was fine. The room was tight, but that's the norm in New York. Bathroom was very tiny, but clean. You had to step up a few inches to enter it, a little treacherous at night. Free internet worked fine and t.v. was a flat screen with a limited number of channels. In spite of scaffolding on front of the building, we had a nice view of a pretty church across the street and a partial view of the Empire State Building! Cool! My husband made use of the free breakfast and said it was fine. Concierge will store your bags in a locked room. If you do this after checking out, there's a $1 fee per bag. No biggie. Convenient to subway/public transportation. Eataly is right around the corner. Easy walk to Union Square (Christmas Market is awesome there!)...Overall, an older (slightly dated) hotel, but clean and in a safe convenient location. Would stay there again.

Room Tip: Some Upper floors facing 25th Street will give you a view of the Empire State Building!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Top Contributor
102 reviews 102 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
71 helpful votes 71 helpful votes
“Great value and location”
4 of 5 stars Reviewed December 30, 2012

A block from beautiful Madison Square, Broadway and the N Line train means Chinatown, Times Square and Central Park are all within 15 minutes without changing trains... N Line also goes direct to Coney Island). A much better price than other comparable hotels we stayed at in recent years (e.g., Four Points Soho). Our room was small to be sure, but king size bed was very comfortable, lcd tv 42", room and bath were both spotless, we had a view of the Empire State Bldg, and the furniture and wallpaper seemed new. There are more than a few excellent restaurants within short walking distance, and Madison Square Park at night is wonderful. 15 minutes or less walk to Empire State Building or Times Square, straight up Broadway so you can window-shop on your way, passing Manhattan Mall, Macy's and Lord and Taylor, as well as countless discount souvenier shops. One block to Eataly, a great Italian food court for lunch. About ten blocks to Penn Station. Service was friendly and the free breakfast, while nothing special, was bountiful, offering a lot of variety. Concierge is weak, looking for the upsell instead of offering insider tips, but the front desk personnel were all great. Considering the price and location, I want to give this place five stars but our room was too small and concierge not helpful even compared to my own knowledge just from reading TripAdvisor forum and Fodor's ahead of time.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philadelphia, Pennsylvania, United States
1 review
“christmas”
3 of 5 stars Reviewed December 27, 2012

suppose to be a christmas vacation for my children and they put us in a room with twin beds one was higher than the other and they heat our room with a window air conditianer,the concier could not give me info on different place i wanted to go but the black guy in the breakfast room help me out alot

Room Tip: check room before checking in calling would not help cause u will get the wronge info
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Los Angeles, California
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
“Old hotel, smells musty”
2 of 5 stars Reviewed December 9, 2012

It always amazes me how different the professional pictures look than my experience in the hotel itself. I did not think it was a good hotel to stay in and I would not stay here again. The room and the bathroom were very small. The staff was not particularly friendly. It was a hotel that young backpackers might stay in. If you are looking for comfort or for an extended stay, I would not stay here. If you have a car, you will have to walk 2 blocks to the garage to park it yourself.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Marlton, NJ
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Excellent find in the Flatiron neighborhood”
5 of 5 stars Reviewed December 4, 2012

I had to spend a night in Manhattan for business purposes and was thrilled to find this little gem! Althought it was $299 for the night, I realize that is quite reasonable for Manhattan. While it is an older building, the room was clearly well-cared for ... and absolutely huge for NYC (with a sitting couch, flat screen tv, desk, and adequate bathroom). I was quite impressed and would not hesitate to stay there again should I be in the neighborhood.

Room Tip: Room 906 was clean, well-appointed, spacious, and quiet.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Comfort Inn Chelsea

Also Known As:
Comfort Inn Chelsea Hotel New York City
Comfort Inn Chelsea Hotel
Chelsea Comfort Inn
Comfort Inn Chelsea New York City
Comfort Inn Chelsea Nyc
Comfort Inn New York City
Comfort Inn Chelsea New York
New York City Comfort Inn
Address: 18 West 25th Street, at 5th Avenue, New York City, NY 10010
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet
Hotel Style:
Ranked #294 of 435 hotels in New York City
Price Range: $$$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building. ... more   less 
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