I've stayed at the 60 Thompson several times over the last year and each time they more than met my expectations. The staff greets me every time I arrive with a "Hello, Mr. Dow...welcome back!", before I even have to tell them who I am. The hotel is always very clean, the staff always very friendly, and the service always top-notch. It's a great place for me to unwind after long work days at the office.
I wanted to mention one experience I had with the hotel that truly set them apart. It was St. Patrick's Day 2010. I had gotten to town a bit late and missed my chance to drop my bags and check in before heading out to a client dinner. After several drinks with our clients, I finally showed up to the hotel to check in around 11 p.m. When I arrived, they told me that they didn't have my room any longer, but had booked me a suite at the Bowery Hotel (another great joint) up the road and would be comping my stay both that night and the following back at 60 Thompson. Needless to say, I was floored, because frankly, it was my fault for not advising the hotel of my late arrival. Upon my return the following day to 60 Thompson, I was greeted by the manager, offered the Thompson Suite for my troubles. As if this wasn't enough, when I got to my room, I found a bottle of champagne and a hand-written note from the general manager apologizing for my troubles. (Yeah, some trouble!)
To show my thanks for their incredible service, I sent a note to the head of the hotel's customer service department, and copied the owner of the hotel, Jason Pomeranc. Within two hours, I'd heard back personally from both of them, expressing their gratitude for my loyalty and offering apology for the trouble.
Because of this level of service (and a pretty nice property, as well), I will never stay at another hotel in NYC again.
- Official Description (provided by the hotel):
- A trailblazer in the boutique hotel world, the streamlined SIXTY SoHo-cobblestoned blocks from the NoLiTa, Chinatown, and TriBeCa neighborhoods-is at once Bohemian-chic and luxuriously sophisticated. Nestled in downtown's most stylish district, famous for its pedestrian-friendly culture-and-retail scenes, SIXTY Hotels's flagship has become the place for savvy locals and international travelers to liaison in style, whether its meeting over craft cocktails in the understated Bar, taking in the surrounding cast-iron architecture at the al-fresco guests-only Above SIXTY SoHo 60 rooftop lounge, or slipping into mood-evocative restaurant for romance and cuisine. Kittichai is now closed. A new restaurant debuts in Winter 2015. All guestrooms recently renovated. SIXTY SoHo is part of SIXTY Hotels, a new, innovative of luxury inns located in New York, Los Angeles, and debuting in Miami soon-ish. ... more less
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- Also Known As:
- 60 Thompson New York City
- 60 Thompson Hotel