I use to hear great things about 60 Thompson St, so when the opportunity arose to stay there, I grabbed it........and that was my first mistake.
As soon as i saw the scaffolding on the building, and walked into the Lobby area where the main carpet is frayed and the area dimly lit, probably so one doesnt see all the stains, I knew the glory days of this hotel were over.
It is such a shame when hotels become lazy and no longer put in the effort to upgrade.
The front desk staff were rude, however I wanted to overlook these first impressions and get to my room, which I was promised was very nice and had a great outlook, on the 9th floor.
When I stepped off the elevator on my floor, the first thing I saw was torn, worn and stained carpet!.....I could not believe they would leave the hotel in such a terrible state.
The room was ugly, dark, and bathroom so small that you had to carefully move oneself around, so as not to bump into the toilet roll holder and sink. The window was small and all I looked out on was scaffolding.
There is no free internet in the rooms which is poor and simply money grabbing of any hotel.
There is one computer in the lobby that guests are able to use but you have to remain standing at the front desk. Really!....My problem was it kept crashing.
When I mentioned it to the front desk staff the response was "we will look into it"...........but clearly had no intention of doing so, or caring.
Many guests including me, were woken early by banging on the pipes. I was in the lobby when the front desk received some angry phone calls.....but the staff member's incorrect response was " it is not our building making this noise it is from another property!"......ridiculous! The chap should be sacked. As soon as one walks out the front door you can see workers on the scaffold....who is he trying to kid. Also another building (not adjacent) would not cause internal pipes to bang.
I asked if the hotel (front desk) could book me a car (my choice of car service) to the airport, and was told "NO".....they were not allowed to book any other car service and I must use the hotel car....Are you kidding me? So does this mean this hotel will not book a restaurant for a guest as well???because they must eat in the Hotel only?
So would I recommend this hotel or ever stay at a Thompson Hotel again? The answer is definitely NO.
I travel about 5 months a year, and have only complained about two other hotels.......this hotel was just an awful experience, probably because I was looking forward to it and it 'let me down'..
- Official Description (provided by the hotel):
- A trailblazer in the boutique hotel world, the streamlined SIXTY SoHo-cobblestoned blocks from the NoLiTa, Chinatown, and TriBeCa neighborhoods-is at once Bohemian-chic and luxuriously sophisticated. Nestled in downtown's most stylish district, famous for its pedestrian-friendly culture-and-retail scenes, SIXTY Hotels's flagship has become the place for savvy locals and international travelers to liaison in style, whether its meeting over craft cocktails in the understated Bar, taking in the surrounding cast-iron architecture at the al-fresco guests-only Above SIXTY SoHo 60 rooftop lounge, or slipping into mood-evocative restaurant for romance and cuisine. Kittichai is now closed. A new restaurant debuts in Winter 2015. All guestrooms recently renovated. SIXTY SoHo is part of SIXTY Hotels, a new, innovative of luxury inns located in New York, Los Angeles, and debuting in Miami soon-ish. ... more less
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- Also Known As:
- 60 Thompson New York City
- 60 Thompson Hotel