Very unhappy with my stay. I don't know where they came up with the name but it was very appropriate as I had no choice but to stay otherwise I would have been charged due to their 24 hour cancellation charge....I never heard anything so ridiculous in my life. I travel all over the US and you have up to 6pm day of to cancel. However, I was told quite rudely by Tom the Manager that I would be charged and therefore I had to stay. How this guy got a job in a hotel let alone as manager is beyond me. I remember when I last stayed, there was a very nice Irish man as Manager who understood very good service.
The hotel is very nice inside apart from the terrible looking construction site next to the hotel. I believe they are adding a new restaurant. It is quite noisy and dusty at times. My room was small, I suppose it's New York, but was tastefully designed. However, it was missing something as it just did not feel like a comfortable hotel room like those at the Hilton or Marriott or even some of the smaller boutique properties at which I have stayed. The housekeeping staff were very receptive to my requests as were the front desk personnel who were very personable and lovely to talk to. I might return if I am out of other options and the price is right....too expensive for standard!!!!!






