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DoubleTree Suites by Hilton Hotel New York City - Times Square
4.0 of 5 Hotel   |   1568 Broadway, 47th Street, New York City, NY 10036-8201 (Midtown)   |  
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Special Offer
Times Square Spring Sale!
Ranked #117 of 463 Hotels in New York City
Certificate of Excellence 2014
Bedford Hills, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Front Desk Staff”
5 of 5 stars Reviewed March 10, 2014

I stay at your hotel with my team 6-8 times per year and your front desk staff, specifically Daniel Roberts, make every stay enjoyable. He is truly an asset to your organization and deserves to be recognized for going above and beyond to make all of the guests feel welcome and special.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, March 17, 2014
Dear Haus67,

Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that you have continue to find our desk staff enjoyable and out of them all Daniel Roberts! He is one of our stars and we are so proud to have him here! We will ensure Daniel gets recognition! We hope to see you again soon! Thank you for your 5 star rating!

Ryan Shafi
Operations Manager
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5,268 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,061)
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English first
Caguas, Puerto Rico
Top Contributor
64 reviews 64 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 9, 2014

The location is unique! In the middle of everything. The hotel is under renovation, but is quiet and calm in the night! The price is high but the rooms are comfortable. I do not recommend the corner suite unless the price is the same. And of course... great cookies!!

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, March 10, 2014
Dear viajero02011,

Thank you so much for staying with us on your last stay in Manhattan! Please pardon us as we make upgrades to our hotel. We hope that you join us again sometime soon! Thank you for your review and for your 4star rating! We have cookies 24-7-365!

Ryan Shafi
Operations Manager
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Yorkshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

This was our first time visiting NYC, this hotel was in a prime location for us and we would definitely return. It was my boyfriends birthday when we were there and he got a surprise cake which was a lovely touch.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, March 10, 2014
Dear J0di3,

Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that you had an amazing stay! Happy B-day to your Boyfriend! We love to express our excitement with creating a memorable stay with a surprise! Do come back again! (we hope your Boyfriend brings you for your B-Day) Thank you for your 5 star review!

Ryan Shafi
Operations Manager
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

Arrived at the Double Tree for a 4 night stay...was checked in fast and efficiently by Andrew.who then called after arriving in our suite to check that every thing was ok....our view was superb, in the heart of Time Square it could not get any better, i could of sat and watched the view all day. The bed has got to be the most comfy i have ever slepted in, shame it would not fit in my case....and a big thank you to Lori on the concierge desk, who was so helpful and polite, that i
always made sure if i needed help it was Lori to ask....thanks again double tree for a trip we will never forget

Lisa & William

Room Tip: ask for a higher floor for views and noise
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, March 10, 2014
Dear tonksey191248,

Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that you have gotten the Andrew service for checking you in and then checking up on you! Also, we are so happy about Lori she always finds that way to give her all to all of our guest. We will ensure Andrew and Lori gets recognition for their work! Thank you for sharing and thank you for your 5 star rating!
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Scotland
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 8, 2014

We visited New York for the first time in January this year. We only stayed for three nights, but the hotel alone made us wish we were there a lot longer!
We had a corner suite, it was beautiful! We had a separate living area with a couch and tv and corner window looking over Times Square. The bed was massive and so comfy, we had the best sleep I think we have ever had!the hotel was extremely clean and the staff were very pleasant. There was renovation work underway during our stay so it was a bit noisy and certain areas were cordoned off, however I am sure it will all have been worth it when it is finished :)
We really hope to get the chance to return to New York, and if we do we will definitely book in to the doubletree suites by Hilton :)

Room Tip: An upgrade to a king corner suite is a must! It wasn't much more expensive and they are so comfo...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, March 10, 2014
Dear Iorna87,

Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that you had an amazing holiday at our hotel! Thank you for shouting out our extremely clean rooms and pleasant staff! Please come back soon for the next holiday! Thank you for your 4 star rating!

Ryan Shafi
Operations Manager
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Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 8, 2014

Our room was hot at nights ( winter time), had to open windows. Toilet kept breaking, called for help, they would bring an auger, where it was the flush mechanism needed replacing, I would just manually get it going. Beds are comfortable. Great location although. Gave us free wi-fi due to renovations in the lobby. Did not try the restaurant, cannot judge this. I'd probably stay again due to location and price.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, March 10, 2014
Dear Steve V.

Thank you so much for staying with us on your last stay in Manhattan! We are so sorry for the inconveniences. Thank your for allow us to address your concerns while on property! Please pardon us as we are making upgrades. We do so hope to see you again soon! Thank you for your feedback!

Ryan Shafi
Operations Manager
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Edinburgh
Top Contributor
50 reviews 50 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 8, 2014

For a first time visit to NYC this hotel has a great location but be aware Times Square is a circus day and night. We liked our room on the 38th floor but would not have liked to be on a lower floor as the noise would have been a nuisance. We were happy with all the services of the hotel staff but are very disappointed with the after car service as we have not been able to recover an item we left in the room. Promises to look into it were not kept.

Eating and drinking in the hotel is expensive especially the bar which seems to be temporarily housed in a broom comfort but will still take $50 of you for a bog standard bottle of wine.

The hotel is housed in scaffolding at the moment which makes it appear a bit grotty.

Room Tip: Room on high floor essential
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, March 10, 2014
Dear Taralulu,

Thank you so much for staying with us on your last stay in Manhattan! Please pardon us as me make upgrades to enhance our guests experience! We are truly sorry for any inconveniences! Please do know that we have a dedicated Manager on Duty to assist all our guests at any time! Please give us another chance to show our true service! Should you feel the need to express your experience further please email us at rshafi@dtnyc.com Thank you so much for your feedback!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#62 Business Hotel in New York City
#85 Luxury Hotel in New York City
#88 Romantic Hotel in New York City
#94 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. Located at 1568 Broadway (47th Street & 7th Avenue), the hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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