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“Back Again 4 Years Later!” 5 of 5 stars
Review of DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
4.0 of 5 Hotel   |   1568 Broadway, 47th Street, New York City, NY 10036-8201 (Manhattan)   |  
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Ranked #112 of 451 hotels in New York City
Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Back Again 4 Years Later!”
5 of 5 stars Reviewed October 15, 2013

Over the summer we enjoyed another great stay in NYC at the Doubletree Guest Suites Times Square (July 8-12) . This place still continues to be a great location -- subway right outside our door -- easy access to Times Square activities, restaurants, theaters. Room located on the top floor provided excellent view of the City. Overall check in/check out excellent -- staff friendly, polite and willing to help out whenever/wherever needed. Room clean, spacious for family of five. We were able to put our room requests in early with the staff and even though we are Hilton Honors Diamond Members, I don't think it made a difference in how we were treated -- everyone we spoke with received the same warm, generous hospitality. The safety of the hotel is amazing -- no one gets in or out without going through security on the ground floor. Even though the City continues to grow and update and there was some construction going on around outside the hotel, we were able to get where we needed to go. Shopping on Fifth Avenue, Yankees game, Grand Central Station, Lower Manhattan, Central Park, Upper West Side, Wicked, and many other things.The Hop On/Hop Off Pass was great and the subway is easy to navigate especially with the App for the Iphone now. At the recommendation of a good friend, enjoyed a great bar in Manhattan called 230 Fifth -- open outdoors all year long -- everyone should have at least one cocktail there.

Room Tip: Request a higher floor if at all possible simply for the great views of the city
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 16, 2013
Dear Up2nogoodCharlotte,

We are so delighted that you came back to stay with us! Your review is very detailed and amazing. Thank you for your 5 star review.

Ryan Shafi
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (814)
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English first
Brasilia, DF
1 review
3 of 5 stars Reviewed October 15, 2013

My family I stayed at the Double Tree Times Square. The rooms were satisfactory, they were clean, the bathroom was well kept and large and the beds were comfortable. The restaurant, "Ginger's" was adequate. We purchased our Broadway show tickets from Brandon the Concierge, and my family and I were very unhappy. We bought tickets for 3 different shows, seating was not what we were told it would be as well as being overcharged with a brokers fee which was not told to us upon purchase of the tickets. Brandon had promised us that we would all sit together but we didn't and the children were unable to see the shows. We also took his suggestions for restaurants for dinner reservations which were over priced. He was also quite agressive with this which we did not like nor appreciate. New York is a great city and I would reccomend anyone visiting there BUT I would not reccommend working with Brandon the Concierge.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 16, 2013
Dear Almer P,

We are truly sorry that we were not able to provide to you a 5 Star review on your last visit. We will reiterate our policies and procedures with our concierge staff to make practices better. We thank you for providing your feedback. Thank you for being our guest.

Ryan Shafi
Operations Manager.
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Auckland
Top Contributor
172 reviews 172 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 15, 2013

I had a great experience at this hotel last week. The location was excellent, close to public transport, bars and restaurants, Broadway, and Central Park was an easy walk. The room was large, with a separate lounge and bedroom. Things I liked: coffee maker in room, café in lobby for quick breakfast stuff, ice machines, excellent bar. Things I didn't like: nothing

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 16, 2013
Dear KiwiTraveller43,

We are excited that you found all likes at our hotel on your last visit. Thank you for your wonderful 5 Star review.

Ryan Shafi
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Virginia
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 14, 2013

Excellent location right in time square which allows you to walk to most sites. Nice room with a view of the square. Clean room and hotel public areas. A bit pricey, nice to have security in the lobby. Park across the street in the 24 hour lot and pay at the hotel. Convenient and saves money.

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 16, 2013
Dear nancydto,

We are so thrilled about your wonderful review. We see that we were able to provide everything that you needed on your last visit. Thank you for your 5 Star review.

Ryan Shafi
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Titusville, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2013

Although I really don't like staying in Times Square it was very convenient for my granddaughter, her friend and my daughter-in-law. The room was spacious which is hard to find in NYC. The staff was very accommodating and pleasant. I particularly liked the safety of having to come through a downstairs lobby and could not go up the elevators without a room key. We ate at the restaurant and it was very good. Highly recommend this hotel if you want to be close to everything (especially Broadway shows)

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 16, 2013
Dear louisedetorres,

We are so excited about your 5 Star review! Our guest's safety is our no. 1 priority. Thank you for your wonderful feedback.

Ryan Shafi
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2013 via mobile

If you are looking to be in the middle of the action then there is no better hotel. Fantastic location for all types of transport. The king sized bed was the most comfortable bed I have ever slept on and the pillows were out of this world. In contrast the sofa bed was an absolute disgrace. We did not fold down the bed and actually slept on the sofa itself as the metal bars running through the double sofa bed were lethal. Rooms are ideal for 2 people but the sofa bed should not be used at any cost. Definitely the case in room 3205! The bar was very poor, we asked for the cocktail list at which the zany, blonde barman stated, " I have hardly any ingredients so I probably can't make what you want". Nice attitude!! Unlike the bellboys and doormen who were fantastic and always welcoming

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 16, 2013
Dear Mrsriddler82,

We are so happy that you have found our location to be amazing. With that said we are truly sorry about your experience with our Bar attendant. We will address your feedback. Also, with regards to the sofa bed we will address with our Engineering and Housekeeping. We are so sorry that we could not have provided to you a 5 Star stay on your last visit. Thank you so much for your feedback and your 4 Star review.

Ryan Shafi
Operations Manager.
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Kingston-upon-Hull, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 13, 2013

We stayed at Doubletree Suites Times Square this August for 4 nights and absolutely loved it. So perfectly located we couldn't have asked for more. I have read a few negative reviews regarding the locations stating you would be constantly harassed as soon as you stepped out the hotel, but this never happened to us. Yes, you get offered Bus Tickets etc but definitely not hassled. The Hotel itself was beautifully decorated and clean. We requested a high floor, but as we were staying in a room for 6 none of the same face Times Square itself but the lady at the desk whom checked us in gave us the next best option which was the highest floor with a partial city/times square view. The warm cookies at check in were also to die for !!! Been a Hilton Honours member was immediately recognised and free Wi-Fi was offered to us for our stay which the kids really appreciated. All in all I wouldn't now stay anywhere else when we next visit NYC. How I miss walking across to Starbucks in a morning and sitting on the "red steps" watching the world go by :)

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 14, 2013
Dear Annette 1976,

We are so happy that you had a great experience on your last visit. Thank you for your 5 Star review.

Ryan Shafi
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Business Hotel in New York City
#76 Luxury Hotel in New York City
#78 Romantic Hotel in New York City
#88 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. Located at 1568 Broadway (47th Street & 7th Avenue), the hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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