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“great location but horrible sofa bed even for teens” 2 of 5 stars
Review of DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
4.0 of 5 Hotel   |   1568 Broadway, 47th Street, New York City, NY 10036-8201 (Manhattan)   |  
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Ranked #95 of 446 hotels in New York City
A TripAdvisor Member
“great location but horrible sofa bed even for teens”
2 of 5 stars Reviewed July 16, 2013

This is a great location but the cleanliness of the bathroom and the extremely poor quality of the second bed (a sofa bed) made me question the value for money. The room should have been cleaner and all the beds should have been comfortable.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, July 19, 2013
Dear Member,

Thank you for writing a review of our hotel. We sincerely apologize for the inconvenience you experienced with the cleanliness of bathroom and sofa bed quality. We always strive to provide a 5 star experience, and the issues you mentioned have been addressed with our team. We are currently in the process of replacing all the sofa bed mattresses. Moreover, we will make every effort to be sure our rooms meet the highest housekeeping standards. Thank you again for your feedback, and we hope you will give us another opportunity to make your stay the best it can be.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2013

My family has been to NY four times and has stayed at Doubletree every visit after our first. We stayed in another hotel our first visit-and it ruined our trip! Believe me, the hotel in NYC makes or breaks your trip due to location and safety. Doubletree has both. PERFECT location-absolute middle of everything! Walking distance of subways, Broadway, Rockefeller Center, etc. Safest location to be any hour of the day. The hotel itself is great. Clean with comfy beds. Big bathroom with extra sink in the living room. Very comfortable full sized rollaway bed is available for $25 a night, which made accommodating my teenage children's sleeping arrangements easy. Great views from the rooms are an added bonus. Would highly recommend staying here!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, July 19, 2013
Dear vpaul1108,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2013

Stayed here during our first visit to New York. Hotel location was great - felt like you were in the middle of everything. And loved that the subway was just across the street. Rooms were spacious and clean. One of the reasons we chose this hotel was because they told us they could do gluten free food. And they did - we got gluten free pancakes every morning. They even had a little gluten free menu for lunch and dinner. Loved this hotel and we would absolutely stay here again!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, July 19, 2013
Dear MV309,

Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We always strive to provide a 5 star service to all of our guests, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
119 reviews 119 reviews
119 hotel reviews
Reviews in 74 cities Reviews in 74 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 16, 2013

I made my Christamas holidays in new York City and I stayed for several nights at Double Tree Suits Hilton. The location is very good - very central in manhattan. Almost everything is reachable walking. Big rooms with a very good service.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, July 19, 2013
Dear marooned2006,

Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We always strive to provide a 5 star service to all of our guests, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
1 review
5 of 5 stars Reviewed July 16, 2013

I recently stayed at the hotel on business. After a long day, rather than going out to a restaurant, decided on room service. I called room service, ordered my meal and asked for a particular type of wine that was not on the room service menu. I told the person on the phone that I knew the wine I wanted was available at the hotel bar. Without hesitation ARTURO said they would stop at the bar and get the wine I wanted. Arturo did not make me feel like I was putting him out of his way by making a special request. I really appreciated the fact that Arturo made my preference a priority. The next evening, Arturo was the person who delivered my meal to me. I expressed my gratitude. His response to that was something akin to: It's our job to make our guests comfortable. The staff at this hotel make me feel special and I thank them for that. I will most definitely refer this hotel to my family, friends and clients.

Room Tip: If you don't like feeling like it's daytime in the middle of the night, close the curtains...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, July 19, 2013
Dear Susan P,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Kind Regards,

Brian Choi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013 via mobile

Second time staying here and already have our third trip booked.
Awesome location overlooking Time Square. Cookies upon check-in (and almost anytime you ask for one).
Nice and helpful staff.
Rooms are suites so perfect for traveling with kids.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, July 15, 2013
Dear DanforTravel,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
264 reviews 264 reviews
159 hotel reviews
Reviews in 90 cities Reviews in 90 cities
306 helpful votes 306 helpful votes
5 of 5 stars Reviewed July 14, 2013

We stayed at the Doubletree Suites – New York Times Square for four nights during a leisure trip. This was our third trip to New York City. The last two times we stayed at Hilton Garden Inn and Hampton Inn a few blocks away on 8th, so this location still felt very familiar to us.

The check in process was quick and efficient, though the first room they gave us was a low floor near the elevator. (Exact opposite of my profile). They corrected this for us once we went back down to the front desk.

Most of the front desk staff was very friendly and helpful, though they were frequently understaffed leading to waits. We went to the concierge a couple of times and the service ranged from okay, to downright incorrect. (bad subway directions related to closures that they should have known about if they took the time to do their job made us late for a commitment). There were cookies available in the lobby any time you asked. Our first night, July 3, the hotel was offering hand made ice cream sandwiches with their cookies (a holiday treat they said).

Since we were walking around New York alot, we did not check out the fitness center. You enter the hotel off Broadway to a small security area where they check your room card. The security staff was always friendly and welcoming. You get some nice peace from the hustle of Times Square as soon as you walk in. The main lobby had the front desk, bell stand, concierge, and a bar. You then take an elevator to the main lobby on the third floor, and transfer to the room elevators.The bar claims evenings are adults only, but that was for sure not the case. Usually more kids than adults, even at the bar top! Why have the sign with the rules if its not enforced?

The hotel restaurant, Gingers is located on the 5th floor. For HHonors Gold and Diamond members the full breakfast was included, which is nice touch since all they are required to offer is the continental breakfast. Though the breakfast was free to us, it was something like $30 per person if you were paying....walk a block or so and grabbing a better breakfast elsewhere. (many diners nearby). The service from the waiters was always subpar, multiple requests for basic things, and long waits for these things. There was almost always a wait to get a table, which I strongly feel would not be the case if they took care of the guests faster and thus turned over the tables faster. The only shining star of the experience was the Omelets / Pancake chef. They tried hard and were very friendly. That being said they were overworked, due to the fact that they were running kitchen orders as well.

The room we had was a very nice two room suite, separate bedroom and large bathroom. The bedroom had a king size bed,ottoman, wardrobe, and HDTV in the bedroom. In the living room there is a couch, chair, and desk, HDTV, wet bar, mini fridge, and microwave. The room is huge for New York. The room had an excellent climate control system and the AC blower can be left on for white noise. The rooms were spotless, smelled fresh and had nice pillows (feather as well as foam). The only weak point of the room, the curtains do not do a very good job of blocking out the light because they do not close all the way to the wall. (Bright lights of Broadway as well as daylight) . We had nearly no noise from the city on the 28th floor. The view of the M & M store video was awesome from our room.

Housekeeping did an excellent job. Our housekeeper Lusa was a highlight of the stay! Always friendly, and very accommodating to guests. She takes pride in the fact that the 28th floor is HER floor! She was always willing to work around our schedule. Willie at the front desk also deserves mention for always being a smiling face when we came in each evening. Other than the restaurant and concierge, all staff ranged from very good to excellent.

Within a few blocks you have every type of dining and entertainment option you could ask for, all within easy walking distance. Due yourself a favor and get away from the chains of Times Square and head across 8th....you are a block from Hells Kitchen for great dining. Central Park, Times Square, Broadway Theatres, multiple subway lines, Fifth Avenue, Diamond District, Empire State Building, Rockefeller Center,etc....all within a very easy walk.

We would absolutely recommend this location and would stay here again if we wanted to stay in the area for a personal trip. Room rates seemed a tad higher than other locations, but the size of the rooms makes it appropriate for the area, especially with our corporate discount. I can see how this would be a great option for a family of four. Having also stayed at the nearby Hampton Inn and Hilton Garden Inn in the past, I would feel comfortable choosing either of these hotels based on who has the best price at the time. All of these are very nice options and similar in their offerings.

Room Tip: High Floor. If Times Square frontage is not important, you get larger rooms on the side of the hotel...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, July 15, 2013
Dear pcsanity,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback and kind words about our hotel and staff. We also have discussed the issues you mentioned about our bar and restaurant area. We will keep your comment in mind while we work to improve our service.

Thank you again for your feedback, and we hope to welcome you back soon!

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Also Known As:
Doubletree New York City
Doubletree Guest Suites Times Square
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Guest Suites
Doubletree New York
Doubletree Hotel New York City
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Business Hotel in New York City
#64 Luxury Hotel in New York City
#78 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. Located at 1568 Broadway (47th Street & 7th Avenue), the hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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