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“Great service, great location in Times Square” 5 of 5 stars
Review of DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
4.0 of 5 Hotel   |   1568 Broadway, 47th Street, New York City, NY 10036-8201 (Midtown)   |  
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Ranked #117 of 463 Hotels in New York City
Certificate of Excellence 2014
Vancouver, Canada
1 review
“Great service, great location in Times Square”
5 of 5 stars Reviewed May 13, 2013

First trip to NYC and chose this hotel for the location. It didn't disappoint. Right in the heart of Times Square which was fantastic. A subway station just steps from the front entrance made it even easier to get around. And the staff was amazing. It was my birthday and they went out of their way to make it special. From making sure we got the room we requested, an early check in (they phoned us as soon as our room was ready - great service) and extra touches like a birthday cake delivered to our room the first evening made this an incredibly memorable stay (thank you Gus, Food and Beverage Manager). The room was great - it is so nice to have a separate living room to relax in and it was clean and comfortable with an amazing view of Times Square and the Hudson (thanks Manuel - Guest Service Manager). The breakfast buffet was delicious and the staff, all of them without exception, could not have been better. They went out of their way to be friendly and helpful. I definitely recommend this hotel to anyone wanting a great, clean, spacious suite right in the middle of all the action.

Room Tip: The 03 suites have these great curved windows that give you an awesome view of Times Square right ou...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 17, 2013
Dear Cathy P P,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,273 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,061)
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Stowe, Vermont
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
264 helpful votes 264 helpful votes
3 of 5 stars Reviewed May 13, 2013

...this hotel is an excellent choice. You are right across from the steps in Times Square next to the TKTS kiosk. The hotel is short on ambiance, but the rooms/suites are large and comfortable. The room was very clean, and well-serviced by housekeeping. The bed was comfortable. One thing that freaked me out a bit; the windows open. A little to wide for my comfort. I am going to try to upload a video to demonstrate this.

Good value, but no charm. I prefer other locations to the crazy circus of Times Square.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 17, 2013
Dear Spotsmom,

Thank you for taking the time to write a review of our hotel. We are sorry to hear about your concern with our windows. We always strive to provide the perfect service; we would really appreciate if you can provide more information, so we can investigate and resolve the issue. Thank you again for your feedback, and we hope you will give us another opportunity to make your stay the best it can be.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 12, 2013

The plus side of the hotel is the fabulous location. As an Entertainment Reviewer, the Broadway theaters are just a stone's throw away.
However, I found the hotel to be lackluster. It did not match up to the expectations I had after reading the rave reviews it had on different websites.
I was placed on a lower level so the view wasn't great. The decor of the room and hotel wasn't as sophisticated and tasteful as the word 'Suites' in the hotel name suggests. Frankly, it was quite frumpy, tacky and did not live up to the hype that is Times Square. Compared to other hotels that I've been to, Doubletree was the least impressive.
The service was alright, polite though not very efficient as I had to wait a while before I could access my room. On the other hand, the cleaning staff was very meticulous and had the room spotless after returning to my room every night.
The restaurants/ cafes and room service menu offered was very limited though.
In sum, my experience wasn't the best I've had in NYC. The complimentary cookie received on the day of check-in and the good location does not warrant the interior of the hotel to be less amazing. It pales in comparison to the glamour of NYC. So I urge the management to take a leaf out of the pages of classier hotels like The Plaza and Sofitel, as well as neater and more chic hotels like Crowne Plaza.
I will request my agency to let me stay in a better hotel that might be a little less convenient, but is more beautiful with prompter service and a better menu.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 13, 2013
Dear Stella G,

Thank you for taking the time to write a review of our hotel. It is unfortunate that you were not satisfied with your stay, and we apologize for not exceeding your expectations. We do our best to make sure all of our guests have a rewarding stay, and the issues you mentioned have been discussed with our team. Moreover, we are currently planning to renovate our lobby next year the rooms afterwards. We will certainly keep your comments in mind while we work to improve our guest experience. Thank you again for your feedback, and we hope we have the opportunity to show you our improvements.

Kind Regards,

Brian Choi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayville, Rhode Island
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 11, 2013

We went into Manhattan for a weekend. This turned out to be a perfect central location yet not in the middle of chaos. Just a few blocks from Times Square and MSG. The staff was great. Very accommodating. Great running a few blocks west along the Hudson. Rooms are small but adequate and clean. Price was very good comparatively

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
224 reviews 224 reviews
53 hotel reviews
Reviews in 72 cities Reviews in 72 cities
306 helpful votes 306 helpful votes
4 of 5 stars Reviewed May 10, 2013

DTTS should be at the top of the list for Midtown hotels for family stays (assuming you want to be right in the middle of the crowds). Lots of room in the suites, great location, and overall solid choice/quality. Packed during the holidays and at NYE, so service suffers some. If you are there on NYE, make sure that you understand the rules and police policies about coming and going. On past stays as a Hilton Honors Diamond I received very good treatment and upgrades; this time, nothing.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapin , SC
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 10, 2013

My mom and two daughters chose this hotel for a girls trip to New York. The location was great! We walked to American Girl doll store, Carmines for dinner ( a must!), Central Park, Times Square, and Metro stop is right next door. It looks out over Times Square which my girls were delighted to see the lights and snow! Having a bigger room was totally worth the price and I highly recommend this hotel. Front desk staff was great about making recommendations for restaurants, and don't miss seeing Annie (the broadway show next door to theater)! Perfect first trip to new york for my little ones!

Room Tip: Choose a room on higher floor for a better view.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 13, 2013
Dear mcallijd,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester County, PA
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 10, 2013

This hotel can't be beat for center-of-the-action location in Times Square. Rooms are very big by NYC standards. Includes a fridge and bar sink. Breakfast is very good. I will be staying here again and again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 13, 2013
Dear LSte606,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#60 Business Hotel in New York City
#85 Luxury Hotel in New York City
#90 Romantic Hotel in New York City
#94 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. Located at 1568 Broadway (47th Street & 7th Avenue), the hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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